It's not the matter of better or not better, don't you get it? (This is a very wrong perception or how people see things, if this continues, there can be no improvement, instead, it'll get worst)
It's the matter of supporting her and help her, and also letting other and Proton know they should've done better.

You had your problems. How do you feel when people don't support you and telling you, its very good already, I've  been worst?
Well, usually, everyone been worst. Everyone loves to compare who's worst and very proud they're worst among the worst.
(e.g. You have XXX salary, you friend come and tell you, I more worst, I work like dog and get XXX salary, and continues... so you should be satisfied with your current salary? Does it benefit employees or benefit the employers? Do you get it?
This thing goes on, it just get worst and worst...)

Another thing is, she did not do anything, it's not an accident she caused. What if she's stuck in the car when the car burns? Or it's in the traffic jam and worst, it affect other cars? Or the explosion hit a motorist? Etc?
These thing aside, just look at the seriousness of her problem. There was an explosion and look at the picture. Is it anything that's normal? That should be "TOP PRIORITY" case. It's on the newspaper for human sake, please, don't tell me Proton managers DIDN'T KNOW?

but the owner say Proton SC close one eye after she complain to them. only after a time now only they started to responsible.

1. Did you READ in detail on her case? Visit her blog, the link is posted on the first page.
2. I said, regardless of makes/brand and I said,  for this case, Proton should have stand by the customer and help her. Did you READ what she has gone through? It's simply ridiculous and makes no sense at all for the first day itself how they handle the problem. If you simply can't understand or get it, then I have nothing to say. Really.
3. For your case, again, I've said, it's not a matter of, "I've has this problem before and they never care", and so on. Everyone has thier problems, and so we should tell each other, "Forget it la, at least you got this or this". 
4. Did you READ what she has to go through, the time, the money, the hassle, etc to get things done? For such "BIG" issue, you still have to put so much effort to chase, check, follow up, etc.
I've said before, just try to AT LEAST "imagine" a LITTLE BIT, just a LITTLE BIT will do. 

Maybe? Needs time? Right, so this is your answer? Are you same type with the SC then?
Don't forget how big this issue is, they didn't even try to help the customer for this matter as read from her blog. It's more like Proton pushing the blame to the SC (or investigating the SC) and the SC trying to avoid or something, and leaving the customer in the middle of nowhere. This is just so wrong of how the issue is handled. Don't you get it?

Excuse me, but it's you who don't seems to accept other's opinion. Clearly, any sensible and logical person would know how serious this problem is and how bad the issue is handled. Only a few people would "actually" think it's still OK which i find rather amusing, but life is just like that.
You did not go through thoroughly and here you judge other people for not able to accept other's opinion You're joking right, isn't it obvious that you're not understanding and knowing the full situation and then trying to comment that "what's the big fuss/deal"?
Like I said, if you are a CUSTOMER, you should understand how these things feels. It's not just in "autos" products.

I already said, WE are all customers and we paid for the loan of the car every month, and this is what we get when something really bad happen? Don't forget she still has to pay for the loan when she don't even get to "touch" the car from the incident up till today. Not to mentioned she has to keep chasing and follow up, while the other party never seems to follow up to her, make sure she's updated and not worry, etc. But instead, they're giving her more and more problems, excuses, etc. Are you saying this is how it should be?
I'm not sure if you're employed and/or your work allows you to busy with these problems everyday, wasting you time, money, enery, etc to keep follow up these case because of poor handling of the problem by the responsible party.
The list can go on, it's just simple common sense.

Hmm...

well, its as simple as try being me, what would you feel? or do?

it just DOESNT make any sense that i have to wait so LONG and keep having to call them/follow up and i still get NOTHING.

It is close to two months already

I am seriously  helpless.