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 How Proton solves Problem

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jenifuraliciaooi
post Feb 17 2008, 02:31 AM

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Joined: Dec 2004
From: KL


QUOTE(lj0000 @ Feb 16 2008, 12:42 AM)
in my opinion she is quite lucky already, that
1. she dint get hurt (dompet hurt la)
2. that the service center actually admitted fault and willing to do something. if a irresponsible repair shop can just say its her own fault (plastic bag sucked into cai etc)
3. and the reimbursement package offered is quite ok!
assume the car is rm50k, and she already paid rm10k to bank. service center offer to buy at 50k, repair under her insurance (cost 1k ncb)
then ask her to get new car. she then have to pay 50-10k-1k = 39k only!
*
Hmm.

Hi everyone. Jenifer here. sad.gif

Thanks for some of the forumers here who actually understands what im going through.

The status now is.......... rather sad. And i doubt the "lucky" part lj000 is saying here

After a meeting done with Proton, they have agreed to compensate by buying a new car for me, in which the downpayment is my initial downpayment + loan paid so far.

But as of 14th feb, Sin Siang Hin do not agree with My request and they say they will stick with their original proposal. Which is i just buy back a new car.

WTH.

I am seriously losing patience already. Like what Andy said, this is not a small matter. It's a car BURNT for haven's sake. I might die but they dont treat my problem seriously and solve it in day 1. It's close to two months already. THERE IS STILL NO CONFIRMATION ON THE COMPENSATION THAT I SHOULD GET. imagine being me. having to wait and wait and keep waiting.

I guess if it were you, legal actions would be taken already.

sad.gif
cry.gif
jenifuraliciaooi
post Feb 17 2008, 03:11 AM

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Joined: Dec 2004
From: KL


Hmm...

well, its as simple as try being me, what would you feel? or do?

it just DOESNT make any sense that i have to wait so LONG and keep having to call them/follow up and i still get NOTHING.

It is close to two months already

I am seriously helpless.

sad.gif sad.gif sad.gif
jenifuraliciaooi
post Feb 18 2008, 10:48 AM

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I have spoken to a few lawyers. They told me that it's useless as in Malaysia, a case like this takes MINIMUM, and at least 3 years to solve.

I don't know if i can wait for 3 years for waiting for 2 months itself is so torturing already.

GOSH. cry.gif
jenifuraliciaooi
post Feb 18 2008, 12:53 PM

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Joined: Dec 2004
From: KL


i have submitted complaints to all of the sites.

gah.

so stressed okay. Until now nobody bother to call me from Proton, which the Customer Satisfaction Manager promise to call on the 14th Feb. Now is already 18th Feb.

What else can i do seriously.

I called MyFM they ask me to complaint in tribunal.
I called China Press they ask me to find a lawyer.

GOSH.
jenifuraliciaooi
post Feb 18 2008, 02:24 PM

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Joined: Dec 2004
From: KL


wow.

I'm new at all this complaining and i don't know many people.
Plus i have a day job i cant just simply leave.

Is there a simpler way i can get my messages across?
Anyone here knows anyone in the press or have a lawyer i can speak to who can actually help me?
Or any emails or links to this people who can help me?

Seriously u wont know the trouble i had been through unless you are in my shoes. This incident has made me very sad most of the time and in the verge of tears every time i ask people for help. It is not that easy and i have to be thick faced and really beg.

sad.gif i really hate proton for all that they have put me through.

cry.gif
jenifuraliciaooi
post Feb 18 2008, 10:47 PM

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QUOTE(d3vilzzzz @ Feb 18 2008, 02:47 PM)
haihz..complaints hv no effects r..

i m sure other den 1..hundreds hv had millions of complains..

its a government brand thingy..where la so ez tumble..unless ppl stop buying protons..but..looking at thepricing..kinda affordable..hw to stop?
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Any idea what the number or his email is?
I have been asking around since day 1. Couldnt get it.
Anyone here knows?
HELP?


Added on February 18, 2008, 11:42 pm
QUOTE(electron @ Feb 18 2008, 03:58 PM)
tried calling the MD?
he put up high phone number and ask customers to call him if they have any problem with their cars
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i meant DSZ's contact or email. Anyone have any idea?

This post has been edited by jenifuraliciaooi: Feb 18 2008, 11:42 PM

 

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