Have you asked about insurance company? Surely they'd have a clear idea on who and what the compensation should be. Insurance Companies will probably help you since they don't like to pay other people... can you get the insurance company to send in their own team to inspect (I really hope you didn't buy the insurance from EON...)?

The important thing is to prove the cause is negligence by the service center, it would be good if you can have a report from the fire fighters claiming it's short circuit.

Plastic cups stuck in exhaust is nonsense as it's the engine bay burning. You're engine will probably have stalled if the exhaust is blocked (assuming the plastic doesn't melt).

I think if they are still playing games, it would be more effective if you make them worry by going to the press, via MCA, most companies will tend to give in when their reputation is at stake.

Go get Chips in Motor Trader Forum for assistance.

Good Luck...

This post has been edited by advocado: Feb 18 2008, 01:19 PM