in my opinion she is quite lucky already, that
1. she dint get hurt (dompet hurt la)
2. that the service center actually admitted fault and willing to do something. if a irresponsible repair shop can just say its her own fault (plastic bag sucked into cai etc)
3. and the reimbursement package offered is quite ok!
assume the car is rm50k, and she already paid rm10k to bank. service center offer to buy at 50k, repair under her insurance (cost 1k ncb)
then ask her to get new car. she then have to pay 50-10k-1k = 39k only!

the shop buys back the car, and arrange a totally new car for her.
just that the burnt car, after repaired will most likely end up at jinjang 2nd hand car dealer.

if the same happen on other brand of car, what do u think the dealer will do , and should do?

i have been in an accident, and the repair shop blindly promise this promise that and in the end dint do a good job.
cannot sue them also because they have the limited liability clause that i blindly signed when i authorise them to repair.

sommore after repair they dint even screw the tayar nuts tightly..almost killed me second time.

the insurance company is even worse that they offer no help at all.

thats y i say her case is much better liao. at least the repair shop is responsible.