i had problems quite similar, complained my car to naza sc and as usual excuse, call me back n etc. nothing happened....so directly, complained to the makers of the car n everyone at the management.

as for the media, don expect too much cos proton pays a lot for advertising. naza is an example, so many ppl complain about the service n etc, but nst never write a thing about it, why? cos naza had paid a lot of advertising fees on nst everyweek.

best way, tribunal. i think naza+proton is the same, don like to response. giving mc as an excuse is jus to avoid the owner, make this big and they came come to u.......n give u a better deal. go to malaymail...hope they can help too