Actually no need to do the termination step, I just live chat with Unifi ytd and request for marketing agent call for plan upgrade offer, today received call already.

Just done submit feedback.
Did termination request 23 days ago but still no calls for offer yet.

Man like this also want to scam me i just applied only give 3 month disney and started on month dont existed.

Just account, no box provided for rm90 500mbps. As you already downgrade to 100mbps, not possible to request SWU anymore. TM will not revise your plan as the contract is still new

WoW, you still using AC1200v2?
It is always a bet that it gonna last 30 days uptime, or <24 hours uptime.

But yes, the NAT Boost is better than orange router la, now the skyworth router not bad without Nat Boost, I guess the processor higher raw power solved it.

And yes, you can ask for new router, as they will prefer to upgrade your modem for higher speed stability, but it will be Modem + Router combo, if you wanna more stable, then you need to buy another router.
But, based on me tested for years, this skyworth combo router/modem good enough liao.

Even if they don't give a new one, you can ask for replacement and agree to resign 24 months, lol.

Just some sharing here.
For those who looking for swu5.0 RM90 deal, Instead of performing termination request, just submit a feedback within the myunifi app ->get in touch-> share feedback stating u have received other telcos offer for the same price etc and ask for someone to contact you from telemarketing team (provided your contract going to be end), then sit tight and wait for a few days for someone to call you back and offer you with the swu package.

I did that and it works.

Big oof

mine, using official unifi speedtest on 1Gbps plan 

Thank you boss. I submit online 1 week nobody call me. Today I walk in Unifi shop — not dealer ya it’s TM itself and casually tell them wanna cancel, she ask why. I said expensive. Astro offer me RM90 for 500mbps. She said eh TM also got this offer from HQ, she asks a colleague, I pretend I dunno say TM website don’t have I checked.

Now she processing. RM90, 500mbps 2 years contract. Internet only.

Where to check if my 24months contract has ended? To get SWU 5.0, I just initiate termination and wait for tm to call me to counter offer? I read many pages of this topic already, dont flame me

cancelling Unifi is such a hassle! the connection at my place was so bad that I decided to switch to another provider. had to go to the store just to request for cancellation. Even after I told them I wanted to terminate, they still asked for reasons and proof. I ended up saying I was leaving the country and they wanted to see my flight details! isn’t that a bit too intrusive? feels like it goes against pdpa?

Log on to Unifi website portal on desktop browser and check for any pending job Orders/service. In the order details , there was an option to reject and propose a new date.
Last time they also sms an appt date without checking with me first. Luckily i was ok with the date, so I confirmed it in portal.

RM90 for 500Mbps with Disney hotstar? I'd take it even without Disney hotstar.
I'm on SWU4.0 contract expiring next month. Can request change to this?

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May I know what is this unifi mobile plan about and for?

which 1 not working? If Skyworth + Mikrotik. Maybe check that LAN cable is connected to LAN 1 instead of WAN (on skyworth)