Recently i got the new fiberhome router installed by TM, it got a problem where the LAN connection keep dropping certain times everyday while the WIFI connection is just working fine. This never happen with my previous router TPlink AX53. How do i fix this anyone ?

Guys,

I still haven't decided on which package I'm going to take for SWU

Currently my package is 800Mbps download / 200Mbps upload with basic unifi TV, RM189 per month.

The SWU offered:

1. 500Mbps / 100Mbps (no unifi tv) is averagely RM112 per month (after i deduct the free 6 months usage)

or

2. Stick with my current plan, and I will get 3 months free usage (equivalent to RM165 per month)


Damn dilemma la. My current package is not about just the 800Mbps, but upload is twice higher (200Mbps). Can feel the benefit when uploading things to cloud.

How often do you upload large files? If upload is not too critical then go for 500mbps. If upload is so important you might as well go 1gbps and boost the upload to 500mbps. 800mbps upload is also alang2 only.

This post has been edited by YoungMan: Aug 5 2024, 03:24 PM

Hi how to get this SwU package? Call to unifi care line?

Not that often, but still, it's like u already used to it suddenly downgrading plak. haha

For SWU, must go directly to TMPOINT. make sure your contract finish dy. They do this offer because they want u to renew contract as many ISP now offering better packages

Curious to know too. Unifi called today, but offered only their Hebat campaign. Speed upgrade, same price 3 months waiver. For me it's 300mbps to 500mbps, with unifi tv ultimate RM179. I asked about SWU but the person on the line said no more SWU.

I went to a TMPOINT a couple weeks ago to ask, the staff there said they can't offer there, SWU is offered by Unifi sales person by calls.

Yeah, the one from telemarketer 3 month waiver. SWU must go TMPOINT. i went there 2 weeks ago, still got

Just checked again and noticed that though the branch I went to is called TMPOINT, but in the UNIFI website, it's a TM Authorised Dealer. Gonna try going to an actual TMPOINT next. Thanks for sharing!

Finally received my call from TM this afternoon for my free upgrade from 800Mbps to 1Gbps, no contract, and will be processed in 3 days after registration.
But after reading through the thread seems like the upgrade makes the internet worse due to the combo router hopefully can avoid such problem

Raise a ticket with MCMC regarding the free speed upgrade. This will upgrade your current 800Mb/s package to 1Gb/s, which includes an upload speed of 500Mb/s, without requiring a contract renewal. The free upgrade is typically completed within 14 working days.

Once the speed upgrade is completed, you can visit TMPoint again to take advantage of the SWU offer.

You can follow my guide on how to submit a ticket to MCMC regarding the free speed upgrade at the following link:

https://forum.lowyat.net/topic/5424552/+2010
If you're using the combo BTU+router, some users are experiencing issues with it. Fortunately, I still have my original BTU, so I use that and keep the new combo BTU+router as spare.

This post has been edited by sHawTY: Aug 5 2024, 05:14 PM

So they did not take away the modem with them after giving you the combo and it is still working

How about the speed?

They allowed me to continue using the existing BTU and advised me to keep the new one as a spare. They also configured the new BTU into bridge mode and tested it before repacking it into the box.
The download speed is limited to 920 Mbps, whereas the upload speed consistently reaches the full 500 Mbps.

At least you get a 100Mbps bumb for DL and a good 300Mbps bump for UL

i already got my free speed upgrade last year. from 500mbps to 800mbps

May no longer be indicative since this was during the start of MCO in 2020. Deco M4 order took 16 days.
https://forum.lowyat.net/index.php?showtopi...post&p=95867900

My current one is still the old Alcatel Lucent i240g, paired with TP-Link Archer AX20, hopefully it can support the upgraded speed. Will see how it works with the new combo router first i guess

Should be fine. after a while you will forget about it as long as you are not doing large upload daily.

Ahh, okay
Understood. I already received the email and SMS with the tracking number on 31 July but it's still untraceable until today

Guess I just have to wait a little longer

My previous Smart Device was the 60" Sharp TV and it was delivered within 3 working days. They shipped using Line Clear Express
This time I ordered the ROG Ally, and the SMS from TM mentioned that it's shipped using Line Clear Express too