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Unifi Official TM UniFi High Speed Broadband Thread V42, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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vkashin
post Jul 4 2024, 11:24 AM

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QUOTE(xjoshualaw29 @ Jul 2 2024, 02:30 PM)
Hi,

Just went to TMpoint to terminate my Unifi and they said new Stay with Unifi promo started yesterday.

1Gbps for RM159/mth 6 month free bill.

With the bad routing, every night... Imma come back to Unifi once it is better. Now on Maxis fiber for 2 years and will see any improvement by then
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Hi. Just wondering, to trigger this offer, is it compulsory to have application to Maxis or CelcomDigi Fiber first? or can just walk in to TMPoint to request for it? thanks
vkashin
post Jul 5 2024, 12:10 PM

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QUOTE(xjoshualaw29 @ Jul 4 2024, 08:12 PM)
Not necessary to have application for other ISPs as it is more to keep their existing customers. It is targeted to those out of contract customers.

For your case, you can walk in to enquire it if you're out of contract.
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alright. Guess I have to find free time to go to TM Batu Lintang then.
Which counter (or better yet, which officer) attended to you previously? πŸ‘€
vkashin
post Aug 5 2024, 04:55 PM

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Finally received my call from TM this afternoon for my free upgrade from 800Mbps to 1Gbps, no contract, and will be processed in 3 days after registration.
But after reading through the thread seems like the upgrade makes the internet worse due to the combo router confused.gif hopefully can avoid such problem
vkashin
post Aug 5 2024, 06:07 PM

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QUOTE(sHawTY @ Aug 5 2024, 05:07 PM)
If you're using the combo BTU+router, some users are experiencing issues with it. Fortunately, I still have my original BTU, so I use that and keep the new combo BTU+router as spare.
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My current one is still the old Alcatel Lucent i240g, paired with TP-Link Archer AX20, hopefully it can support the upgraded speed. Will see how it works with the new combo router first i guess
vkashin
post Aug 12 2024, 01:38 PM

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800Mbps - 1Gbps free upgrade chronology

5 August 2024 - received call from TM saying i’m eligible
7 August 2024 - order created in MyUnifi app
12 August 2024 - unifi technician visited for installation of the new combo router

Installation was quite smooth except for the fact my DECT did not work initially with the D-Link combo box; technician called 100 for me and after 20 minutes it was working

Currently speed is quite good; however my old DAP-1330 wifi extender can no longer connect to the new router - is it possible this is due to the newer wifi network security protocol that’s not supported by the old extender? If so might consider to switch back to the old setup/buy new d-link mesh extender
vkashin
post Sep 19 2024, 04:01 PM

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QUOTE(Orpheus1120 @ Sep 19 2024, 11:33 AM)
Don't take it. You can get 1Gbps for RM159 currently with SWU4.0. 6 mouths free bill and 6 months free Disney+ hotstar. Caveat: after 24 months, speed will drop to 500mbps.
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is this offer triggered with a transfer request ID to another provider, or did you just walk in?

I walked in to TMPoint last Friday, was only offered 300Mbps at RM119 and 500Mbps at RM139 for SWU.
The 1Gbps plan without TV pack is more expensive than my current plan, so the officer didn't bother to offer
vkashin
post Sep 19 2024, 05:04 PM

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QUOTE(Orpheus1120 @ Sep 19 2024, 04:10 PM)
There is no need for a transfer ID as far as I'm concerned. But it wouldn't hurt if you have one.

I just told them that my contract is up, and Maxis had offered me RM159 for 1Gbps if I bundle along with my maxis post-paid lines. I posted this several pages previously in this thread so you might wanna search and have a look.

My 1Gbps package comes with 6 months free internet and 6 months of free Disney+ hotstar (although it hasn't been activated yet and unifi is finding out why). The plan will revert back to 500mbps after 24 months. But by then I could just go through the same drill with them again and chances are I can end up with a better deal. The trick is not to agree with any deals they make before you come here and see what the rest of the unifi customers are being offered so that you won't receive the short end of the stick.

In regards to the RM159 1Gbps package, not all CSO are aware of this. But it does exist. I was informed of this deal by another forum member here who had gotten the same deal before me. So you might need to ask the CSO to consult with their manager about this deal if they are oblivious about it. It may need prior approval from HQ, but high chance you will be offered.
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QUOTE(Orpheus1120 @ Sep 10 2024, 01:22 PM)
I went to TM Point just now and asked about the 1Gbps deal. But she didn't know about it until I asked her to enquire with her supervisor only then was told that this deal can only be approved from the HQ? If I want this package she would need to apply on my behalf to HQ to seek approval. WTF? I told her if like that I might as well go all the way to cyberjaya since you were given the deal on the spot.
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yep. I did mention to the officer regarding 1Gbps package at RM159, unfortunately was not successful to change to this plan.

Any idea if it's possible to ask about SWU at TM Point in KL/Klang Valley for subscriptions in Sarawak?πŸ˜…
vkashin
post Sep 19 2024, 09:18 PM

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QUOTE(Orpheus1120 @ Sep 19 2024, 05:16 PM)
Yes it's possible. If you really hardworking maybe you can try go cyberjaya branch. The forum member who got it before me went to this branch. The CSO there know about this package.

Why when the cso said not possible you never ask the cso to check with manager? Nvm all is not lost yet.
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Initially went to confirm back that my unifi subscription that received 800Mbps to 1Gbps upgrade last month was not extended contract only, and at the same time ask about SWU offer. Didnt really caught the part about asking CSO to check with manager until today πŸ˜…
But like you said, as long as I am not tied down with a contract there're several options to choose from

QUOTE(ClarenceT @ Sep 19 2024, 06:49 PM)
RM89, (with first 6 months FOC, if I am not wrong), re-contract 24 months, no new router and no site visit.

If you have Unifi Mobile Line, you may get it at RM79.
(I was surprised when CS found out I have Unifi Mobile prepaid line and told me I could get RM79). No black & white, I cannot confirm it here.
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Is this only for end of contract subscribers or the offer is also for new subscribers?

QUOTE(karenzayn @ Sep 19 2024, 07:17 PM)
Unifi SWU user here, TM Batu Lintang in Kuching is your best bet to get SWU, successfully got it on October last year. 500mbps@179 + Aneka (but paying 300+ coz still have contract for TV) tongue.gif
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haha yeah, I visited TM Batu Lintang last Friday, and was only offered SWU of 300Mbps @ RM119 and 500Mbps @ RM139 without TV pack. My current package comes with Ruby pack which is not utilized at all
vkashin
post Dec 26 2024, 08:19 PM

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QUOTE(Godhand73 @ Dec 26 2024, 06:12 PM)
So I gotta go up to the counter and ask for the 1Gbps for RM 159 package? That's it? Do I have to mention SWU package or whatsoever? Is there a possibility where they say no to that?
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do update back once you stopped by TM Point to ask;
as far as i know the RM159 for 1Gbps plan is actually 500 Mbps plan with speed upgrade to 1Gbps for 24 months, and after that it will drop back to 500Mbps
Have to mention SWU package and specifically stating "500Mbps with speed upgrade to 1Gbps for 24 months" previously.
Not sure if there's any change as of now
vkashin
post Feb 20 2025, 02:45 PM

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QUOTE(rollinginsodeep @ Feb 20 2025, 11:36 AM)
sory not a question regarding SWU5.0, but regarding new registration

Does new registration for Unifi Fibre also got the 6 months waiver or not?
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seems like 6 months waiver for SWU only
their website offer 3 months waiver for 100-500Mbps plans currently

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