QUOTE(sHawTY @ Apr 23 2024, 04:49 PM)
Sure
1st step is to choose the correct options as per the image below

On the next page, this is what I chose:

And as for the complain description, this is my message
Finally, I've added the image below as attachment in "Others"
It may not be the same for you as that image states my current UniFi package

Hope it helps
Thanks mate for the help1st step is to choose the correct options as per the image below

On the next page, this is what I chose:

And as for the complain description, this is my message
CODE
UniFi Account: #########
As of April 2024, I have not yet received the anticipated speed upgrade from 800Mb/s to 1Gb/s. Despite their initial commitment to provide this upgrade to 800Mb/s subscribers at the commencement of 2024, no such enhancement has been forthcoming. Furthermore, I have noticed that UniFi has removed the upgrade notification from my account. However, I have retained a screenshot of the original message for reference, as attached.
As of April 2024, I have not yet received the anticipated speed upgrade from 800Mb/s to 1Gb/s. Despite their initial commitment to provide this upgrade to 800Mb/s subscribers at the commencement of 2024, no such enhancement has been forthcoming. Furthermore, I have noticed that UniFi has removed the upgrade notification from my account. However, I have retained a screenshot of the original message for reference, as attached.
Finally, I've added the image below as attachment in "Others"
It may not be the same for you as that image states my current UniFi package

Hope it helps
Looking forward to see your new speedtest result. My buddy has gotten his 1G speed upgrade. Now he is using the D-Link ONU + Bridge mode link with his TP-Link AX-72 and get abt 900++ MB speed
Apr 23 2024, 05:08 PM

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