Already few users reporting same problem

The only solution is to use back your old modem and live with 940Mbps for now

Thanks. so i'not the only one. wonder can i just unplug the all dlink cable and plug it back the fiberhome modem and use it? or do i need tm team to do some setting?

1gbps user with black dlink combo (set to bridge mode) + asus ax3000 router. having issue with speed drop to only 200download/100upload (both lan and wifi also same speed) + tested with laptop with wifi6E. Have to keep restarting modem to get the usual speed after 2/3 hours everytime.

Anyone experience similar issue ? any solution to this? thanks.

I'm the one affected with that.When I plug my old modem not worked TM technician came and changed to Skyworth combo box . But I keep and resetup and re use Fiberhome modem and live with 940mbps. So far no issues speed also consistent

still need to do any setting for the white fiberhome modem? or just plug in the cable already can use?
is it due to the black dlink faulty unit?

1gbps user with black dlink combo (set to bridge mode) + asus ax3000 router. having issue with speed drop to only 200download/100upload (both lan and wifi also same speed) + tested with laptop with wifi6E. Have to keep restarting modem to get the usual speed after 2/3 hours everytime.

Anyone experience similar issue ? any solution to this? thanks.

1gbps user with black dlink combo (set to bridge mode) + asus ax3000 router. having issue with speed drop to only 200download/100upload (both lan and wifi also same speed) + tested with laptop with wifi6E. Have to keep restarting modem to get the usual speed after 2/3 hours everytime.

Anyone experience similar issue ? any solution to this? thanks.

have to keep restarting the modem every 30min coz the speed drop to around 100mbps only. something is wrong with dlink black box thing. technician got no solution to this.

if use back fiberhome as modem (instead of the black combo), the max speed:-
wifi - 700+-mbps
lan - 800+- mbps

are these speed consider normal due to hardware limitation? tq

Changed to RM99 for 300mbps package (Unifi Home 300mbps Hebat Deal (Special)) via telemarketing offer. free three months and free combo box, renewed 24 months contract. yesterday evening technician came and installed it with Fiberhome AX3000 Combo Box with only 2 antennas. Look cheapskate to me.

Mostly hardware issue I give back black box to TM and re use fiber home modem no issue.

have to keep restarting the modem every 30min coz the speed drop to around 100mbps only. something is wrong with dlink black box thing. technician got no solution to this.

if use back fiberhome as modem (instead of the black combo), the max speed:-
wifi - 700+-mbps
lan - 800+- mbps

are these speed consider normal due to hardware limitation? tq

👍 mind sharing roughly what’s is ur current speed you are getting on the fiberhome? Both WiFi and lan. Tq

weird. Even with fiberhome u should be able to get 960 on lan.

As expected the person who came was just a normal contractor who knew neither head nor tail of the issue. In fact I pitied him because he wasted his time coming over. I was also quite annoyed at TM because I specifically mentioned to not bring their contractors as this is way above them.

Anyway, his supervisor was supposed to escalate the case to their actual second level. Someone else is going to come in another hour or so, let's see.

I'm willing to fight for this because we are paying heftily for TM's 1gbps and this sort of speed capping is not fair to the customer. I pay for 1gbps I should get 1gbps over LAN at the very least. God knows I've spent quite a bit on hardware (2.5gbe ports) throughout my setup to enjoy even via WiFi.

hi the deal look goods, do you have the agent contact number? as looking to port in from maxis. Thanks

soonwai connection bumped up to 1Gbps?

Not yet, since my last update on 20240711 where TM (03-79647000) called to inform me to wait for appointment, I missed 2 calls from TM last Friday morning cos I was sleeping. Oops. Hope they call again soon.

20240719_0946 Missed Call 03-79647000
20240719_1106 Missed Call 03-79333300

Numbers don't look like they're from technicians though.

hi the deal look goods, do you have the agent contact number? as looking to port in from maxis. Thanks