Guys,

I'm in dilemma now.

Currently i'm with Unifi 800Mbps with bundled basic unifi tv, paying RM189 monthly.

As I'm currently an Astro subscriber, the Astro's offer seems nice:

500Mbps, with only RM100 (roughly including tax and all).

And Unifi now trying to counter offer, if I renew contract with them, I'll get 3 months free. Means after translated to 2 years, per month I'm paying RM165.

Sum:

Astro 500Mbps - RM100
Cons: - No home phone (which i rarely or not using)
        - No more Unifi TV (which i rarely or not watching it)
        - Speed downgraded from my previous 800Mbps.

Means I got a discount of RM65 compared to the current Unifi i'm using (if i decided to renew Unifi contract).

So, any thoughts? Should I go or stay?

ASTRO FIBRE bad due no Public IP you will get Private IP and some unstable too batter stay unifi

naw bro I got my bill adjusted when it took them an hour over the promised 24hrs, and I was on 500mbps

anyway guys, if the ISP doesn't provide Public IP, what are the things that I can't do?

some games like gta may complain about it
torrenting is slightly affected
cant port forward for stuff like self hosted game servers (eg, Minecraft), VPN, CCTV, etc

how much the rebate? mine only rm11 rebate, took them additional 20 hours from the promised 24 hours.

too bad it doesn’t apply to poor connectivity such as those we been experiencing since earlier this year 🫠

too bad it doesn’t apply to poor connectivity such as those we been experiencing since earlier this year 🫠

I'm not alone looks like. I too faced to this issue gets 300mbps down. Raise complain to TM. Technician came and spend almost hour. Finally change from D blink black box to Skyworth combo box even tho speed is up I requested to reuse my Fiber home modem as I need use own router so. Problem solved. Skyworth combo box keep in store

Has your Unifi 800 been upgraded to 1GB?
My Unifi Portal previously showed that my account would get a free upgrade in 2024, but this prompt has disappeared recently, and my account has not been upgraded to 1GB yet.

Has your Unifi 800 been upgraded to 1GB?
My Unifi Portal previously showed that my account would get a free upgrade in 2024, but this prompt has disappeared recently, and my account has not been upgraded to 1GB yet.

How you did it bro ? Need to apply with another telco or simply request for termination in Unifi website ?

Btw, if we request for termination via Unifi website, will they call us to verified the request or will the immediately proceed with the termination. Does anyone know?

My contract will end in November 2024 and i want to downgrade it to SWU 4.0 100mbps RM 79.

ASTRO FIBRE bad due no Public IP you will get Private IP and some unstable too batter stay unifi

Has your Unifi 800 been upgraded to 1GB?
My Unifi Portal previously showed that my account would get a free upgrade in 2024, but this prompt has disappeared recently, and my account has not been upgraded to 1GB yet.

Sure
1st step is to choose the correct options as per the image below



On the next page, this is what I chose:



And as for the complain description, this is my message



Finally, I've added the image below as attachment in "Others"
It may not be the same for you as that image states my current UniFi package



Hope it helps :thumbsup:

really don't understand how they calculate the rebate. 

Users should be able to claim a RM50 rebate through the Myunifi app.
but since there was a change in the UI, that option has disappeared.

The speed worst after changed to D-Link Black box. Seem like they having an issue with the network. They wanted to use the fiberhome but i requested for the black box unfortunately the problem not solve.

Has your Unifi 800 been upgraded to 1GB?
My Unifi Portal previously showed that my account would get a free upgrade in 2024, but this prompt has disappeared recently, and my account has not been upgraded to 1GB yet.

Jan 8 zZZ