First response from TM in MCMC portal regarding my 800Mb/s to 1Gb/s speed upgrade.
Will follow up if there are further updates.

I also tried asking tm but they keep saying my area not yet support but the house beside me is using 1gbps already ( house beside me is not free upgrade ).

report so many times already even give them the ping plotter result and it is still unstable. If u want better routing better go with other isp.

That's just an excuse they've recycled before. When I was waiting for my 2018 Turbo upgrade from 100Mb/s to 800Mb/s, they initially moved me to 500Mb/s and falsely claimed that my area didn't support 800Mb/s—even though my neighbor was already at that speed.

I took action by getting my neighbor to share their UniFi account details, and I filed a complaint with the MCMC to expose TM's dishonesty. Surprisingly, just a few hours after I lodged the complaint, TM upgraded my line to 800Mb/s.

You should consider raising a ticket with the MCMC as well. It could make a difference.

Who they trying to compete? Lol

This post has been edited by sp6068: Apr 23 2024, 12:49 PM

They finally feel threatened lol.

Unifi's line is back to normal after 3 day slowdowns from undersea cable issues

Update:
I just received a call from TM to arrange the installation for my speed upgrade from 800Mb/s to 1Gb/s. They will be coming this weekend. For those who haven't yet received their speed upgrade, I recommend following suit and filing a complaint with MCMC.

I raised a ticket yesterday and already received a call for the upgrade today. How's that for proof that TM takes MCMC tickets seriously?

soonwai I only remember you. Perhaps you could tag other users with 800Mb/s who haven't received their speed upgrade yet.

Utter nonsense. I'm paying RM189 for my 800Mb/s, and I'll be receiving the speed upgrade this weekend.

This post has been edited by sHawTY: Apr 23 2024, 03:23 PM

Glad to hear that. Could you share us your "template" that you wrote to MCMC?

I am still waiting for my 800M to 1GB speed upgrade too

By the way, I heard some of the people received the speed upgrade but they did not received the new D-Link ONU. Do let us know whether you will received the new ONU or not

Sure
1st step is to choose the correct options as per the image below



On the next page, this is what I chose:



And as for the complain description, this is my message



Finally, I've added the image below as attachment in "Others"
It may not be the same for you as that image states my current UniFi package



Hope it helps

This post has been edited by sHawTY: Apr 23 2024, 04:52 PM

Thanks mate for the help

Looking forward to see your new speedtest result. My buddy has gotten his 1G speed upgrade. Now he is using the D-Link ONU + Bridge mode link with his TP-Link AX-72 and get abt 900++ MB speed

Sometime i wonder with all these "free" speed upgrade

Where all the free extra bandwidth come from without hugeee upgrading of the backend fiber infra?

Did they install addtional high capacity new cable?

Did fiber optic tech multiplexing multi light spectrum blah blah thingy got huge tech breakthrough such as that existing fiber can be use but with increase 1000 fold in bandwidth

Or voodoo magic invloved?

If not how they increase so many pipu bandwidth so much without added cost

Only thing i can say is they probally cheat or throttle low tier peasant unifi plan and or u only get the speed burst for short period.

This post has been edited by yolldddd: Apr 23 2024, 05:32 PM

MSAP mandatory requirement,

As we know, TM rather choose to upgrade the subscribed speed rather than to reduce the price

https://soyacincau.com/2023/07/11/mcmc-on-m...september-2023/

Exactly my point

All my slowdown started after they start offering these "free" upgrade

B4 it was perfect...

I rather they lower the price than these fakes upgrade

Wut a scam this unifi is

This post has been edited by yolldddd: Apr 23 2024, 06:54 PM

They only guarantee the local bandwidth.
They already have the base infrastructure ,and should be enough for most subscriber to utilize the bandwidth to local hosted services.
And they didn't expect 99% of users utilize 100% subscribed speed all of the time.

So unless your area/connected OLT got multiple high speed plan user who run at full speed at all time, and someone keep reporting the speed cant run at full speed, they are not going to upgrade the fiber or equipment.

For the routing,as someone here said before,the TM to worldwide bandwidth QoS is prioritize for business/enterprise user or IP Transit services.

So,nowadays VPN is essential for those unifi users who want a stable connection to worldwide server.

Even if they assume less than 50% of unifi user will fully utilize their advertise bandwidth

At least fix all ur routing problem first lahhhh and all the other issue b4 offering free upgrade

Imagine the shit show IF 50% of unifi user abuse fully utilize their advertise bandwidth 24/7 non stop

This post has been edited by yolldddd: Apr 23 2024, 07:26 PM

Anyone with rm129 for SWU1.0 with 500mbps replacing with SWU4.0? What is the offer that you receive frm TM? Thanks

Is your technician gonna be helping you to configure the combo device into bridge mode? My technician does not know how to do it and I thought if possible can you please get the contact number of your technician so that mine can learn from him haha. I’ve tried following the instructions given here earlier but it’s not working.

I received the dlink combo device. Just that I’m still using old Huawei modem with my Asus router. Technician does not know how to configure the dlink into bridge mode He told me he never face such request before so does not know how to do.

I'm tired of having to use a VPN at night because after 9-ish pm, certain sites and services slow down to a crawl.

It was fine before their free speed upgrade exercise.