can you share the ip of the vpn you use?

depend which usa region you are connecting and which routing does the vpn connecting back to TM

Just reallocate unifi, now unable to get the 800mbps speed using cat 6 Lan cable. Tested with other cable as well. Previously have no issue in getting full speed. Max speed only only around 550mbps. Installer test the speed also get around this. Any advise?

* using router AX3000 Asus

This post has been edited by aa123aa: Mar 15 2021, 02:49 PM

If installer also get that speed, which should mean the problem is on their end, he should solve the problem for you.

call100 ask them to open a report, there may be a problem on your fiber port to your home

This post has been edited by aniq8676: Mar 15 2021, 03:38 PM

Don't sign.

was not given any document to sign on that installation day.

This post has been edited by aa123aa: Mar 15 2021, 04:50 PM

lodged report to tm, and was told to wait for technical team.

This post has been edited by aa123aa: Mar 15 2021, 04:50 PM

yes that is how sst work.

if no sst then it should be correct., becoz some1 above told me to add sst on top of the device sales which based on my understanding is something not right.

i will update again once i got the device.

My bill is RM159 (Unifi800+Ultimate+STD20) +RM15 (Deco M4 2-pack) = RM174. Tax is RM10.44.



Do we have a case to report to Customs?

This post has been edited by soonwai: Mar 15 2021, 10:18 PM

your bill is RM159 (Unifi800+Ultimate+STD20) ?

This post has been edited by aniq8676: Mar 15 2021, 10:52 PM

Don't be surprised

He is not even the cheapest yet IINM, right? soonwai

This post has been edited by coolguy_0925: Mar 15 2021, 10:55 PM

One of very few lucky guy tk get that pricing. Got even RM99 for 800Mbps lolll so jelly

?!? I relocated quite a few times. They will give you the document on tablet to sign if everything ok.

Those installer take $$ for installations, then throw problem to other team. LOL

what did they put at the description of the charges for ur m4?

the sst can be avoided if they itemized it correctly.

My package is exactly same as urs, RM159 for 800 mbps + ultimate package. so i guess it will be the same for me.

when i get my first bill i will try to complain to mcmc for charging me sst of the m9 purchase. even if it is little but at least there is something. lol

This post has been edited by Lescotesco: Mar 15 2021, 11:19 PM

Well hope you have a case there

Anyway the FAQ was about price of devices that is being sold in TMpoint not being reduced when GST > SST

So... we'll wait for your update on your outcome with your complaint

That is correct. There's a 800 RM149 but he moved to TIME. And I think there's also a 800 RM139 but without Ultimate? Can't remember now.

What?? RM99 for 800mbps?
That's extremely main busuk already..

Sneaky TM, they put in "Service Detail", on the next line after "unifi pro 800Mbps" as "VAS 1 - Mesh WiFi Deco M4".

VAS = Value added service? So they are treating the Deco as a service. Hmm.

Well, the line item for my 800Mbps is RM349 discount RM250 = RM99.

In theory, I should be able to, and others have already done so, reduce it a further RM30 by changing Ultimate (RM60) to say, Ruby pack (RM30). However I actually watch HyppTV so it's fine.

This post has been edited by soonwai: Mar 15 2021, 11:50 PM

Actually I did try changing my Ultimate to Ruby via Chat, was told they can do so but the discount will also be reduced

Yeah, CS told me the same thing too... I wanted to reduce from RM 129 to 99... I'm still thinking to take the risk or not since nobody is watching the UniFi TV anyway. Sometimes CS can be misinforming its customers.