Finally my UniFi TV is one year old since I changed my package from Aneka+Ruby to Ultimate only since both also RM 60. (I cannot cancel Aneka earlier and had to pay RM 30+30, might as well change to Ultimate for RM 60.) Yes, my plan is weird, I used to have two packages.

I am not sure if they will allow me to downgrade to only Ruby - RM 30 so I can cut down my monthly from 129 to 99. I asked for few years and they said, they can do for me but will reduce the discount for Internet, so eventually I will still pay RM 129.

I also received promo to add Mesh which I didn't accept though.

This post has been edited by fruitie: Feb 24 2021, 03:46 PM

Yes, for now still RM 129 for 500Mbps. Trying to get RM 99 for 500Mbps.

Normal. Once a while this issue will pop up, login again few hours later or next day.

Mine is upgrade to 800Mbps, so for sure price will increase. No way.

No personal sales allowed in discussion threads.

UniFi will not remove your UniFi TV, most likely just change it to app based only.

silverbell, kindly multi-quote your posts. https://forum.lowyat.net/index.php?act=faq&article=10

Really? Good to hear that, we can finally getting rid of it. I'm still trying to change Ultimate to Ruby but CS took gazillion years to pick up my call... I waited for 30 minutes last round, not sure if it is a good idea to use Live Chat as my plan is kinda special and scared they will screw it up without me talking to them.

Since I will be registering a broadband plan in my new place soon, then I may consider back UniFi though I'm waiting for TIME to come in a few months later. Let's say if it doesn't, I can still consider UniFi now. My earlier preference was TIME > Maxis > UniFi.

UniFi TV only 1 year warranty if I'm not mistaken, so you can request if it is still within warranty.

Yeah, CS told me the same thing too... I wanted to reduce from RM 129 to 99... I'm still thinking to take the risk or not since nobody is watching the UniFi TV anyway. Sometimes CS can be misinforming its customers.

Check from UniFi portal > Menu > My Activity. See the order is already created or completed or not.

Yeah UniFi cannot but Digi can.

Hmm. I can access with UniFi and Digi but not Celcom though.

Not sure then, only Celcom is blocked for my case. Probably the site is not stable...

If I take 100Mbps without UniFi TV, does that mean I only need to pay RM 500 termination fees if I terminate it less than a year? I wanna wait for TIME to reach my apartment which TIME feedback they will take some time to enter my apartment. However, I will need Internet and Maxis’ early termination fees will be higher it seems.

This is based on this clause:

Is there any penalty imposed if I terminate my UniFi within the minimum subscription period?
Customer who terminates after 12 months but still before the end of the minimum contract period (24 months) will be charged for broadband termination fee of RM500.
Customer who terminates UniFi before 12 months will be charged a penalty of:
i. Broadband termination fee of RM500 and;
ii. Remaining months of monthly subscription fee of HyppTV pack.
The monthly subscription fee of HyppTV pack is as below:
i. Aneka/Varnam/Ruby/Jumbo Lite/Sports pack: RM30
ii. Jumbo pack: RM60
Customer must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions.

https://www.tm.com.my/unifilite/Pages/asset...niFi%20Lite.pdf

This post has been edited by fruitie: Mar 31 2021, 10:16 PM

The thing is there is a package without any UniFi TV now. RM 89 and RM 129...

I’m actually having another UniFi plan, paying RM 129 only for 500Mbps which my sister is using the account. I don’t think this RM 129 for 100Mbps will be attractive for people to take over my ownership.

I don’t have any other choice for now because Internet is essential for me as my whole house is equipped with a lot of smart home devices.

Thanks for the information. Looks like I will need to reevaluate this whole thing again. Sigh.

Thanks for the tips on Celcom/Digi Fibre, let me see the coverage and early termination clause.

Yeah, I will call when the time is nearing. My house hasn't started its renovation, this whole thing will take months I guess.

Thanks guys for the useful feedback. I have read the termination clause and I'm within Celcom/Digi Fibre coverage, will opt for either one in the meantime.

Whole taman in RK 6 Rasah Kemayan, Seremban is having UniFi outage. Same applies to Maxis Fibre, since around 7.00 p.m. Expected to be rectified by 11.46 p.m. later.

Guys, I need help here. Trying to change router to TP-Link AX73 which is supposedly an easy stuff but turns out to be complicated for me.

I’m using this Nokia modem. Can I know if it’s normal that the “Internet” LED is not up? Can anyone using same model as mine confirm this? My only mistake is that I didn’t take a photo of it before I unplugged it. TM CS said the light should be up.


My TP-Link router shows “Internet” LED in orange which means something is wrong. I have configured PPPOE with correct UniFi password. Reset router and still showing this error.


I used back my old router and everything is running well. My old router is Huawei WS880.

I don’t think I have done any mistake. Basically LAN 1 (modem) to WAN (router). I only switched from old router to new router by unplugging the cable and changed to new WAN port. Everything on modem still intact.

Sorry for not resizing the photo and for some reason the photos are not rotated after uploaded.

I already filed a case with UniFi but I am sure my case will be closed later as my Internet is OK.

This post has been edited by fruitie: May 8 2021, 04:09 PM