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> Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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go626201
post Jan 2 2021, 02:39 PM

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QUOTE(soonwai @ Jan 2 2021, 02:11 PM)
Mikrotik hAP AC2 here. No probs with vlan600. Dunno if it’s a prob with Mikrotik or TM since at least one other forumer with same router as mine has the problem.
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Just try with my Mikrotik-hEX(RB750Gr3) no problem with vlan600.
Hypptv work properly.
go626201
post Jan 8 2021, 02:44 PM

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Today Unifi very slow??
I was testing my wireless speed test,and found out only run 200mbps download.
And after that I open my pc web speedtest with lan also get similar speed.
user posted image

Update:
After reboot my router with getting new ip range,speed full again.

This post has been edited by go626201: Jan 8 2021, 02:49 PM
go626201
post Jan 11 2021, 12:22 AM

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QUOTE(Kelvynlim @ Jan 10 2021, 09:46 PM)
Wonderful to finally on new thread.. congrates!

Not sure am I short change by TM, I am on 500 mbps and connected to 2.4 GHz. When I did the Speedtest on wifi and only got 50-55 download speed in the evening. The router was positioned on 1st floor and test was done on ground floor.

I am using ASUS RT AX3000.

Any advise. Sorry as this is another speed question

user posted image
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Check your android setting got something call wifi scanning or bluetooth scanning(should be in privacy setting),try disable it. And the speed for 2.4Ghz should be faster.
But better choice is just directly use 5Ghz and no more problem. (Setup Mesh Network then all good.)
go626201
post Feb 2 2021, 03:11 PM

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QUOTE(dannychen @ Feb 2 2021, 09:59 AM)
PSA: Unifi forces you to renew contract for any plan change after your contract is over

source
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Always like this,not a big news.
Even within contract, change any plan also renew contract.

Now only wait for faster plan, otherwise no more plan change or renew plan for me. brows.gif
go626201
post Feb 12 2021, 09:52 PM

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Just get a VPN and 85% issue gone...
For me I just built a Wireguard server on Singapore VPS and most connection smooth smooth except China routing(this normally need server hosting that has specialized CN optimized routing connection to get better routing)

This post has been edited by go626201: Feb 12 2021, 09:53 PM
go626201
post Feb 13 2021, 01:59 PM

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QUOTE(heLL_bOy @ Feb 13 2021, 12:22 AM)
the basic plan 250mbps unmetered for USA/EU traffic only after you reading below terms n condition. asia traffic cap at 1TB use. i only try for 1 month i cancelled it due many unknown attacks on the VM. they currently stop selling VM for sg maybe due out of stock.

the funny part TM have direct peering to OVH USA with 40Gbps but the ping latency to OVH USA is not so good average 250ms even to their EU server as well.
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If OVH got routing issue,just msg them directly traceroute result they will try to optimize the connection except CN cant optimized. (Don't use the ticket system in the client area,OVH ticket system is totally crap)
I used OVH VPS SG for years so far only every November to December Night got problem which caused by TM don't know why every year end at night suddenly confirm congestion to SG.
go626201
post Feb 21 2021, 03:17 PM

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QUOTE(rylim @ Feb 21 2021, 03:15 PM)
I tried to replace the cheap router (Aztech DS244) given by Unifi to Asus router, but I was told by the Unifi support that they can't provide me the password because they never keep the password, is this true? What she can do is to reset the password
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Yes they can only give you the password by resetting the password and send the new password by sms within 24 hours.(Normally within 30min can receive the new password)
go626201
post Feb 22 2021, 06:39 PM

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QUOTE(ScivanShimitar @ Feb 22 2021, 05:52 PM)
So I'm currently paying RM275 for 500/100 DL/UP (2018 Turbo), just got a call from agent to upgrade to 800mbps mesh wifi package for RM239 and new contract for 2 years.

I forgot to ask the agent whether its possible to upgrade without the mesh hardware since I don't really need it because I already have my own AP inside my room.

So the question is, anyone managed to upgrade subscription plan without the mesh wifi included?
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239 should be the normal promotional price without mesh,so if i am not wrong u r getting free mesh set without additional price add.
since u are getting lower subscription fee,just get the free mesh set.

This post has been edited by go626201: Feb 22 2021, 06:40 PM
go626201
post Feb 23 2021, 04:13 PM

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QUOTE(millenius @ Feb 23 2021, 02:56 PM)
Just putting this out here.
I was trying to make a report on slow connectivity outside MY as per below.
user posted image
user posted image
So agent tries reset port thingy, still the same problem. Then, to proceed with making a report, agent gave the option below with a chargeable service when technician come for a visit.
user posted image
The last time I made a report was like 2 years ago. At the time, I was not charge anything. It felt kinda off when I am charged for something while still in contract.
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Normal issue,after turbo plan,tm unifi bandwidth couldn't cope with so much international bandwidth outside Southern Asia.
Singapore is okay. (Night not always okay,but 97% of time is acceptable)
Don't keep hope on TM for totally fix this problem within years.
Get a vpn and find a better and stable vpn server to access worldwide network is the better choice for now.
go626201
post Feb 24 2021, 12:43 AM

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QUOTE(XeactorZ @ Feb 23 2021, 11:26 PM)
I no issue with surfing internet, watching netflix, etc ...
But facing slow download from website like google drive, mega, ...
Once use vpn speed went back normal, not sure what wrong at all doh.gif
Using 219.xx IP address
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most popular site or services got cdn server in asia so no issue for those service, including google drive.
If google drive also slow, maybe u need to check your network.

But for foreign sites or service totally crap routing for past few days...
TM really fuck up on their network...
go626201
post Feb 24 2021, 04:18 PM

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QUOTE(nikaizad @ Feb 24 2021, 08:46 AM)
soonwai can you teach me how to do trace routing for game server? If report to TM for bad routing to game server will they give a shit? I'm playing valorant and the routing to their SG Amazon Web service hosted server is dogshit... They also use anycast so I very confused
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1.Download a software call "Pingplotter" and install it.
2.Start the software and type the server IP address and start traceroute.
3.wait for few mins and click the menu- Edit > Copy as Image or Text.
4.Email to [email protected] and attach traceroute information and type a short text about the issue and occurs time. (better attach your unifi account number, Name and phone number)
5.Last submit email and you will receive a automatic replies from the unifi help email.

And wait for weekdays,they will replies you some crap and tell you blablabla. Normally this will temporary fix when they do some small optimize to the connection.
But weeks later the problem will come back again. And u need to report again and again,and when you report the same issue again better attach the previous report ID.
Maybe u report for few times they will find a better way to solve the issue.
(I can guarantee you next few months the problem will come back again,their network is totally congested even within Malaysia Network also got packet loss problem)

So if you dont want to waste time and waste health,just get a vpn and 95% problem gone.
U see even last year that ubisoft issue,all users report and they also not believe they have problem with it,only when famous people shoot them and hot news,then they will fix it.
Most unifi customer service do not know what problem,they just tell u not their problem...
So like this better save yourself,Unifi will not be a good ISP until they try to fix their routing problem.
go626201
post Feb 24 2021, 06:30 PM

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QUOTE(jonathanwhm @ Feb 24 2021, 06:12 PM)
Upgraded. RM279/month

user posted image
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upload higher then average oh.. (normally just upgrade will get higher speed for few days and after that lower to normal level...)
go626201
post Feb 24 2021, 06:37 PM

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QUOTE(Gregar Forte @ Feb 24 2021, 06:34 PM)
So lucky lol. both my Biz and Home acc didnt entitled to this Loyalty Offer.  I see that the discount is not Perpetual
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Maybe u can try directly submit on https://i.unifi.my/Upgrade .
I think everyone on unifi had received this notification by email or myunifi app.
go626201
post Feb 25 2021, 04:18 PM

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TM really shit routing...
Connect to Malaysia server network also congested like this...
user posted image
Connect to Singapore Server network just now also partially down...
user posted image
go626201
post Feb 26 2021, 06:03 PM

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QUOTE(kemin @ Feb 26 2021, 05:47 PM)
Thanks I tried changing to Google DNS and it worked. So do I leave it as it is or should I change back to automatic DNS after TM resolved this issue?
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Do not change back,TM DNS is useless and many blocked website cant be access using TM DNS.
Just use Google DNS or CloudFlare DNS.
go626201
post Feb 26 2021, 09:31 PM

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QUOTE(Sam Leong @ Feb 26 2021, 09:29 PM)
seems normal again now
already few days problem like this
what the hell unifi doing
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I think today actually better than last 3-4 days.
From my smokeping record,today most connection is stable then yesterday.
go626201
post Feb 26 2021, 10:17 PM

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Just added AWS server to my Smokeping monitor system.

Seems like currently high packet loss to AWS US East server. SlideShare also hosted on AWS East.
Thats why slideshare now inaccessible...
user posted image

VPN can access.
go626201
post Feb 26 2021, 11:58 PM

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This week tm connection is totally boom.
It is worse then past few years.
Really 99.99% confirm unacceptable...
We really should spam on TM facebook and twitter about this together...
only 1 or 2 spam ,they only said our problem...

Even local bandwidth also boom...
user posted image
TM got 4 peering line with MYIX,and the only one use to access by unifi user only 30G...
How come they cant fix this,I really cant understand...
go626201
post Feb 27 2021, 12:25 AM

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QUOTE(heLL_bOy @ Feb 27 2021, 12:12 AM)
i suspect they got throttling some the bandwidth.

i also unacceptable such connection. i tried spam them they tell me nonsense reason and funny part they sent technician come my house to do fiber reading when i complaining international link having issue  doh.gif  doh.gif  doh.gif
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I think they just didn't have enough bandwidth for those congestion connection.
Because TM to US overload or routing crap is not only happens recently,It was happens from few year ago,and almost every few days will have a few hours of congestion.
go626201
post Feb 27 2021, 12:35 AM

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QUOTE(heLL_bOy @ Feb 27 2021, 12:29 AM)
do SMW-5 cable cut related to TM, when i take a look on the global cable mapping i don't see TM have anything related to SMW-5 cable only SMW-4 cable TM are having. if nothing related to SMW-5 cable cut why TM using HKG for he.net/Telia/CW transit for EU
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Got TM but this should not affect local network,so i still think tm had very big issue within their network.
user posted image

Edit:
Seems like just have a new broken point on SMW-5 on between Africa and France

user posted image

This post has been edited by go626201: Feb 27 2021, 12:46 AM

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