Recently also got this message
Feel my home fiber become like commercial WIFI ==''

Their FB page is starting to have people complaining about it, I think they did it on a large scale, flooding everyone with pop-up ad and stopping internet. This feels more like a hacker job, than a moronic ad-campaign.

Holy shit. I kena this also. Keep dc everyday. Then this 2 days i got this popup

can post the FB screenshot here? They block me coz i keep complain in their fb page

ME TOO! happening since early this week, literally happened two times already just tonight

do your responsibility and post it in FB unifi page la

Yea, I just did.
They ask me to PM my ID to them, but when I did, they ignored me.
They have always been pretty terrible, but this one is almost a moronic show-off on how they can intrude into our privacy, and show us ad.

Same here, been getting constant dc and promotion when connecting back. Since 27th OCT midnight. Checked twitter etc, complained, they just ask for account verification and it doesn't solve anything. Isn't this illegal for them to hijack ur browser ?

post your problem in unii fb n let user aware

Looks like I'm not the only one. Internet kept DC every 3 hours.
But I don't have this ads though.

TM really needs to stop this intrusive ads. Need to report this to MCMC.

Your case is like mine. No ads appear, and not as easy to solve.

Other thread has people saying that they did port reset and the DC and ads stopped for them. Did not work for me.

As a note, I have a friend who stays in my neighborhood (within 500m of my house), and one who stays a bit further out. Neither of them have this issue.

I'm also adding here that my ONU/BTU is the Alcatel one (silver unit), and my router is Archer C7 v4.

This post has been edited by blackbox14: Oct 28 2019, 04:49 AM

Funny, I have not encountered this problem with my Unifi.

I am on OpenDNS and my YEP submission is not activated yet.

Are those who encountered this problem on YEP already?

My router has been up continuously for 45 days already with absolutely no issues at all.

I am on 300Mbps Turbo Upgrade 2018.

This post has been edited by raynman: Oct 28 2019, 06:55 AM


Attached thumbnail(s)

For those affected... have you tried DNS over HTTPS (DOH) or DNS over TLS (DOT)?

When you use that... any difference?

What's funny is I'm on the 500Mbps Turbo Upgrade, so my package doesn't even qualify for their promo since it's only for packages up to 300Mbps, yet I'm getting spammed by this stupid ad.

That is not true. You can redeem your 500 Mbps Turbo Upgrade package to YEP using Self-Care (Web). No change in price and specification.

That is if you don't reset your router.

I had no problem at all (my connection was 57 days) until a power outage happened in my area yesterday afternoon, turning off my router. Once the power is back, this 3 hrs DC happened.

This post has been edited by reddevils500: Oct 28 2019, 09:12 AM

Well. my system log shows no disconnections at all.

How do I go about doing this?

This issue started for me after I restarted my router some time last week, so that might be it. TM actually has a record of when the disconnecting started for every affected account, but it seems they're denying all responsibility or have no idea what their administration team did.

The support staff are quick to blame it on me and mention potential charges instead of thoroughly investigating their side first. I'm not sure what good sending technicians here is going to do at all.

So this thing happens AFTER your router is rebooted?

I'll make sure mine doesn't. Haha!