Hi theydontknow scy7he happy_hippo

Apologies for the delay happened to your orders. As a token of apology, we would like to extend your warranty for another 3 months from the date of purchasing Let me know if you are okay to proceed.

Our incoming messages for order status update / purchasing enquiries / after-sales support enquiries have increased fourfold during this coronavirus pandemic and we just cannot cope with it for now, and in fact some of our colleagues answered Whatsapp message / emails until 4am. We will definitely have a system to update customers status proactively once we clear all the backlogs, kindly bare with us for now.

Thank you and sorry for the inconvenience caused.

This post has been edited by Prince J: Jun 3 2020, 01:45 PM

Will check for you.

We will have the review these coming weeks.

They are up on our webstore

http://store.illegear.com/onyx-series/226-...yx-v-ryzen.html

http://store.illegear.com/prodigy-rogue-se...ogue-ryzen.html

Haiz, Really 'hopefully'~

Why only applicable for them?

Received my Raven SE yesterday, really happy with it so far. And I'm not facing the problems with the hinge gap mentioned from a few pages back, the gap is just nice.

Only issue is my Fn key for the alternate commands doesn't lock (Fn+F2). How can I fix this?

Also, thank you so much to the team for working hard during MCO. Really appreciate it.

Illegear site seems to be down. Wanted to see see look look the ryzen offering. I believe it's the one other brands like Eluktronic also has. Only issue is the tiny 62wh battery. If 92/99 with new 115w 2060 would be amazing ready.

OK working now. Yeah, the new 115w 2060 plus a 92wh battery wouldve made it a seriously good budget gaming laptop.

This post has been edited by arslow: Jun 3 2020, 08:49 PM

Hi, I am also having the same problem with you. I think im the first customer to post regarding the fan not kicking in issue (13th May). I told them the fan would not kick in at all even after playing games after a while. Always have to manually activate fan boost, which is a hassle. I told them they might need to recall this Raven SE-R if this problem affects all Raven SE-R. After reading multiple user's posts confirms that it is a patented defect out from the factory. But I hope Illegear can come out with a solution with a bios update or a software update.

If they won't do anything about it though, I'll be switching back to my Asus FX503VM (equipped with a 1060 3GB) will sell this Illegear instead of my old Asus.

Honestly,this issue was a big deal to me as I am no longer enjoying this laptop due to this problem. Even just less than a month of owning im thinking of selling it due to this issue. Sad because I had really did not expect it to come to this. I guess what I can say is if you want to go for reliability, go for Asus. They're the Toyota of the laptop world. And Illegear to me, seems like a China made brand car.

To end my post, I'll attach my "thermal receipts". Playing Red Dead Redemption 2 for a mere 5 mins with "game mode" which was supposedly to regulate my laptop by increasing the fan speed.

Hi Santau,

We have reported this issue and it has been resolved by the latest BIOS patch, you may send it back to us and we will assist you to patch the BIOS.

Can we have your serial number at the bottom of the system for arranging a service ticket?

Thanks!

This post has been edited by Prince J: Jun 4 2020, 01:47 AM

Thank you for your kind words. In regards to the Fn+F2, is the indicator missing from the top left?

Sorry about that, we had too many visitors just now

Any chance we can do it ourselve by a bios update? I am having this issues as well, but it is too hassle to send back all the way to KL

I can't go back to oval damansara back because i've return back to sabah. no state crossing during cmco. could u just guide me on how to uddate the bios?

Update & Semi-review:

Received my Onyx V yesterday after 31 days since placing the order. I may have been "out" of the PC gaming/laptop scene for too long, but what I experienced so far impressed me very much. The build quality of the laptop was great, with a very sturdy feel. The screen looks great and the thermals are manageable (so far). Getting 100 fps at the highest setting on most games doesn't seem to be a problem for the laptop. The only con I have for now is the strange, tinny-sounding (so-called) THX speakers.

TLDR first impressions are very good. I am pleased with my purchase, despite some hiccups during the delivery process. Time will tell if the laptop holds up over time.

The indicator is there, it does say Lock, but when I try to use the alternate functions, it doesn't work. Still need to use my Fn key

Can I know what are the temperature you’re getting at avg and also max?

Yes I am requesting the exe file from FAE, so our customers can flash it under windows environment without going through all the DOS / coding. Will update here.

Fn+F2 is Windows key (btw Fn and Alt) lock.

is this bios update applicable to all raven SE-R? and any update on the battery issue for bios and EC as well?

I'm still exploring the options and getting used to monitoring my CPU and GPU temps, but a test I did maxed out at around 87°C running at "game" mode (not turbo).

Will update once I have done more monitoring over time running actual games and post some figures here.

I saw this review posted 2 days ago today regarding the Raven SE

https://www.youtube.com/watch?v=y1Uhm_saVdY

Sadly, a lot of reported issue. Poor hinge quality, battery bloated after a year, keyboard keys no longer functioning properly.

Really worried now since I've ordered my Raven SE 2 weeks ago. Previously had read a lot of videos and most seemed ok until this review. Don't know this is a 1st gen Raven issue or Raven/Illegear brand issue as a whole.

Can any other Raven user confirm this?

I am not able to be sending my laptop in for service in the future as I will be using this laptop for my uni studies in overseas, therefore will not be able to come back Malaysia for months. Really worried now that various problems will arise after a while.

Can anyone who is experienced chip in on this? May want to consider a refund/cancellation now if these complains are true and happen to many others.

The purpose of him posting this video is to get a free laptop dude.



This post has been edited by hamjun0225: Jun 4 2020, 02:08 PM

Thanks!

My Raven (not Raven SE) is slightly more than a year old. Had hinge problem. Resolved under warranty. Battery and keyboard no problem