May we have your GDEX tracking number to check?
194848 PRODIGY is under pre-order stage and expected to be ready very soon. Below is your order details:



The long pre-order is mainly due to limited ODM's post-COVID19 capacity. Hope clarify.

I’m considering upgrading my Raven’s RAM from 8GB single channel to 16GB dual channel. The sole memory module currently installed is DDR4 8GB 2666MHz PC4–21300. Must the module I buy have to be "PC4–21300"?

Thats why i opted for self collect from the beginning. Didn't want the laptop to be damaged by those irresponsible couriers. Sometimes you see the video of them throwing the items... rosak giler man

Anyone using Raven SE laptop? I bought mine around October last year for Java coding, occasionally play some online game. Recently found out my keyboard button "A", "W" and "S" chip off. Unfortunately customer service told me this is wear and tear item. But my question is, if this is a gaming laptop, the parts should be more durable that other office laptop, aren't they?

And this is my ThinkPad T440 (more than 6 years old) keyboard condition before I switched to ILLEGEAR 

Mine the whole paint chip off so only can see the transparent case. It was like this after like 1 year usage  and they ask me to pay RM25 per key cap even the laptop is under warranty.

My Dell Latitude E5440 also more than 6 YEARS, still nice and looks new~

May we have your GDEX tracking number to check?
194848 PRODIGY is under pre-order stage and expected to be ready very soon. Below is your order details:



The long pre-order is mainly due to limited ODM's post-COVID19 capacity. Hope clarify.

Already received my laptop today in perfect condition, but still don't have time to really test it yet, but i love the sleek and minimal build. Thanks to Ryan, Azim and Prince J who always attend my queries.

Overall Illegear able to keep their promise to deliver as per their lead time, but my stand on GDEX poor performance still same, my parcel already in local branch but no 1 care to update.

No doubt i will recommend Illegear for the build quality and value for money, but i suggest you all do self collection if you all can

#195041 - As per checking, the order has been processed but it is still pending for stress-testing finalization 🙏 ETA for the order to be ready is 7-14 working days for normal orders once it is in stock but further setback is occurring because we are currently operating in limited capacity due to the MCO restrictions, sorry about this!

Nevertheless once the assembly has been completed, we shall proceed for the invoicing & packaging. We shall update you again via WhatsApp & email once the order has been stress-tested, finalized, packaged, invoiced, verified & ready very soon.
#194848 - Kindly note that the stock has finally arrived our warehouse yesterday and we are now processing all the pending Prodigy orders, yours included to prevent any further delays. Once the assembly has been completed, we shall proceed for the invoicing & packaging.

We shall update you again via WhatsApp & email once the order has been stress-tested, finalized, packaged, invoiced, verified & ready very soon.
#195028 - Kindly note that your order has been queued for processing but unfortunately, we can only make it ready after Raya 🙏 sorry about this.  I would recommend you to contact the Sales Representative assigned to you (Lim) directly via WhatsApp at 018-378 6599 for easier discussions & special arrangements (if necessary), thank you very much & will assist accordingly.
   
#194972 - As per checking, the invoice has been generated & it is now pending approval from management & Finance, not for long now Once the invoice has been released by the management, you shall receive an update fron Ryan for the collection to be done, stay tuned!~

Can you give me dates? If this goes beyond May, I want to request for refund. 2 weeks is acceptable but nearly 1 month with no definite delivery time is very disappointing.

Since the 5th of May bro. Keep telling me next week...next week. Pay cash 😅 so yeah can’t wait too long.
Yeah...the same answer. Next week but not able to tell when exactly it will be. If I know delivery time will take almost a month...I will not make that order. Please deliver within May.

So i just got my Onyx G two days ago. This machine is beautiful, sleek and I love the keyboard. Yesterday tried some games like Anno 1800, The Division 2, Dota, CS:GO. So far so good. CPU and GPU temp mostly is 70+ celcius. Well, fan is a bit loud but is fine i guess cause i am using headphone. Machine is very quiet in normal usage and i am satisfied with the result.

Illegear staff is very helpful in the way of purchasing. 

I made my order at 25th of April.. Just get my machine before Raya. I guess their waiting list is quite long enough. In the moment of waiting them to contact me I whatsapp Ryan few times to update my status. Have to be patient honestly 

Placed order 3 months ago on 25th feb. Still no update for eta of my ionic laptop. Please expect similar waiting period if you decide to opt for illegear laptop. Very very long waiting time. Guess no new toy to celebrate raya this year.

Order 85003999

Order since 25 April 2020, #194848 no news yet~~

Hmm I honestly feel Illegear should really do something about their delivery process. Too many complaints of super late delivery.
At least update the customer about the delay? And inform on the reliable delayed delivery date? Otherwise customers are just waiting there until don’t know when

Now I worry my laptop will arrive in few months later lol

Order since 25 April 2020, #194848 no news yet~~

Hi tommy2468, apologies for the delayed response. Your order will be ready by end of this week.

Should you wish to cancel your order and get refund, you may email to billing@illegear.com.

Thank you and stay safe

relax bro, i guess MCO somehow affected all business in one way or another. Hopefully you get your laptop by friday/monday. Good luck!

Hi theydontknow scy7he happy_hippo

Apologies for the delay happened to your orders. As a token of apology, we would like to extend your warranty for another 3 months from the date of purchasing Let me know if you are okay to proceed.

Our incoming messages for order status update / purchasing enquiries / after-sales support enquiries have increased fourfold during this coronavirus pandemic and we just cannot cope with it for now, and in fact some of our colleagues answered Whatsapp message / emails until 4am. We will definitely have a system to update customers status proactively once we clear all the backlogs, kindly bare with us for now.

Thank you and sorry for the inconvenience caused.