What is the average waiting time from order to receive as per you guys experience?

Raven SE R, I7 version,when will 1st batch arrive?

Anyone of you who ordered a laptop around 25th April? Have you all receive it?

194853

Same here,still waiting as well, hopefully they ship before raya

How long has you waited for the delivery? Raya is approaching, still no delivery news yet for my order

I think you mix up my order, kindly check pm

My laptop parcel is forever outbound from damansara perdana and not moving at all, should i be worry?

This post has been edited by lsl640: May 18 2020, 06:46 AM

-edited-

This post has been edited by lsl640: May 18 2020, 12:59 PM

PM-ed

Personal purchase experience:

Ordered a Raven SE-R on 26th of April, make full payment on the same day, item ready to ship out on 16th of May (Total 21 days, 15 to 16 working days), which is acceptable and close to the promise lead time of 14 working days.

Item handover to Gdex on 16th of May afternoon, then subsequently no more update from Gdex, last entry was item outbound from Gdex Damansara Perdana. As per today, after multiple attempt to get Gdex customer service to pickup their phone, their customer service response was oh i got no idea where is the parcel, we will get back to you if we found it. Yes, such an irresponsible courier.

As per today, i still haven't receive my laptop, so i can't comment on the quality of laptop and i am not too sure will i receive my laptop in the end.

For the courier part, i guess maybe it is out of control from Illegear team, but choosing a responsible delivery partner should be part of the shopping experience as well.

So now i am hanging, Illegear team can't do much since the item is already with courier, and courier side will only reply with standard respond like we will check, we will get back to you etc (which it never happen).

Overall, it is a HORRIBLE shopping experience. I will leave another review regarding the laptop quality if i ever receive it. Hopefully this help those still considering buying or not.

Yeah, but we as customer need to bear the consequences

Very true, do more but still get the same salary, might as well curi tulang right.
Now i just hope that my laptop won't "lost" some where else

I am from Johor, cant rentas negeri, so no choice

Thanks and please update me after you call them, i had been trying to call myself, but to get through their CS hotline is like jackpot, and their staffs are not helpful at all

Still waiting for my laptop, haiz
GDEX customer service is totally useless, they are all script robot, wont help you to solve any issues at all

Already received my laptop today in perfect condition, but still don't have time to really test it yet, but i love the sleek and minimal build. Thanks to Ryan, Azim and Prince J who always attend my queries.

Overall Illegear able to keep their promise to deliver as per their lead time, but my stand on GDEX poor performance still same, my parcel already in local branch but no 1 care to update.

No doubt i will recommend Illegear for the build quality and value for money, but i suggest you all do self collection if you all can

Totally agreed with this, i think illegear should update customers once a week what is the progress of the order

Is it normal that i need to turn on the keyboard light everytime i reboot or turn on? Quute annoying

brush in malay