ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla
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 Jun 4 2020, 05:16 PM
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Junior Member
187 posts Joined: Jul 2009  
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QUOTE(dylan_chng @ Jun 4 2020, 05:02 PM) My Raven (not Raven SE) is slightly more than a year old. Had hinge problem. Resolved under warranty. Battery and keyboard no problem can i know what problem with your raven hinge? |
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Jun 4 2020, 05:39 PM
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Newbie
2 posts Joined: Aug 2015
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QUOTE(_seannlee_ @ Jun 4 2020, 01:24 PM) I saw this review posted 2 days ago today regarding the Raven SE This is basically the definition of "you get what you pay for" You can't expect an ODM that sells at these kinds of volumes to boutique system builders to put in stuff like a metal backplate behind the keyboard or metal hinges without the end user paying the premium for it. That being said, you can obviously expect customer service which is what you paid for as well but that is a case by case basis at that pointhttps://www.youtube.com/watch?v=y1Uhm_saVdY Sadly, a lot of reported issue. Poor hinge quality, battery bloated after a year, keyboard keys no longer functioning properly. Really worried now since I've ordered my Raven SE 2 weeks ago. Previously had read a lot of videos and most seemed ok until this review. Don't know this is a 1st gen Raven issue or Raven/Illegear brand issue as a whole. Can any other Raven user confirm this? I am not able to be sending my laptop in for service in the future as I will be using this laptop for my uni studies in overseas, therefore will not be able to come back Malaysia for months. Really worried now that various problems will arise after a while. Can anyone who is experienced chip in on this? May want to consider a refund/cancellation now if these complains are true and happen to many others. |
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Jun 4 2020, 05:40 PM
Show posts by this member only | IPv6 | Post
#1463
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Probation
4 posts Joined: May 2020
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QUOTE(dylan_chng @ Jun 4 2020, 05:02 PM) My Raven (not Raven SE) is slightly more than a year old. Had hinge problem. Resolved under warranty. Battery and keyboard no problem aiyo gg. later I bring overseas use halfway got problem then hailat |
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Jun 4 2020, 05:51 PM
Show posts by this member only | IPv6 | Post
#1464
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Probation
4 posts Joined: May 2020
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does onyx line have this hinge or battery issue? if no I may want to consider my order from raven se to the onyx v ryzen since the build of onyx uses aluminium also. Any professional or experienced opinion on this?
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Jun 4 2020, 07:04 PM
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Newbie
2 posts Joined: Aug 2015
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QUOTE(_seannlee_ @ Jun 4 2020, 05:51 PM) does onyx line have this hinge or battery issue? if no I may want to consider my order from raven se to the onyx v ryzen since the build of onyx uses aluminium also. Any professional or experienced opinion on this? Edit: Cant delete this but Illegear has responded belowThis post has been edited by Jared21: Jun 5 2020, 02:39 AM |
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Jun 4 2020, 07:17 PM
Show posts by this member only | IPv6 | Post
#1466
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(lsl640 @ Jun 4 2020, 09:28 AM) Any chance we can do it ourselve by a bios update? I am having this issues as well, but it is too hassle to send back all the way to KL QUOTE(Santau_GO @ Jun 4 2020, 10:19 AM) I can't go back to oval damansara back because i've return back to sabah. no state crossing during cmco. could u just guide me on how to uddate the bios? QUOTE(yongchin89 @ Jun 4 2020, 12:00 PM) is this bios update applicable to all raven SE-R? and any update on the battery issue for bios and EC as well? ONYX V 10th Gen https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Prodigy 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip RAVEN SE R 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Rogue 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Do note that during the flashing process be sure you are not working on anything. MAKE SURE YOU ARE PLUGGED IN / ON CHARGER source. Open the F.bat in the Afuwin64 folder to process flashing the Bios it will restart and enter bios few time After successfully flashed and entered to Desktop Open the F.bat in the Afuwin64cap folder to proceed flashing and updating the EC. Do note that during the flashing process the laptop will reboot few times. Besure to plug in the charger during the flashing process |
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Jun 4 2020, 07:20 PM
Show posts by this member only | IPv6 | Post
#1467
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(Jared21 @ Jun 4 2020, 07:04 PM) Can't speak for hinge issue but the battery seems to be the same across most of their lineup for both capacities. Just to clarify:The 47Wh (3S1P) and 63Wh (4S1P) in RAVEN (ID-E) is different from the 47Wh in SELENITE (ID-S), RAVEN SE (ID-V) and other models, and they are from different battery manufacturers. |
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Jun 4 2020, 07:22 PM
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Junior Member
693 posts Joined: Jul 2017
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QUOTE(yongchin89 @ Jun 4 2020, 05:16 PM) can i know what problem with your raven hinge? https://forum.lowyat.net/index.php?showtopi...post&p=94105336basically the plastic was not strong enough This post has been edited by dylan_chng: Jun 4 2020, 07:25 PM |
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Jun 4 2020, 07:35 PM
Show posts by this member only | IPv6 | Post
#1469
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(yongchin89 @ Jun 4 2020, 05:16 PM) can i know what problem with your raven hinge? QUOTE(dylan_chng @ Jun 4 2020, 07:22 PM) https://forum.lowyat.net/index.php?showtopi...post&p=94105336 It was the A panel right part of screw hole, but not the metal hinges. It was an issue of early batch of 1st gen RAVEN (ID-E, thick bezel), and the failure rate goes as high as 30% +- . We have reported and requested ODM to ship us 200pcs of A panel buffer part (with screw holes fixed) and we replace for our users under warranty.basically the plastic was not strong enough This post has been edited by Prince J: Jun 4 2020, 07:44 PM |
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Jun 4 2020, 07:44 PM
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Probation
0 posts Joined: May 2020
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QUOTE(Prince J @ Jun 4 2020, 07:17 PM) ONYX V 10th Gen updated by i sense no change in fan speed hmmmmmmmmmmmmmmmmmmmhttps://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Prodigy 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip RAVEN SE R 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Rogue 10th Gen 2060 https://support.illegear.com/Drivers/Laptop...0_FlashUtil.zip Do note that during the flashing process be sure you are not working on anything. MAKE SURE YOU ARE PLUGGED IN / ON CHARGER source. Open the F.bat in the Afuwin64 folder to process flashing the Bios it will restart and enter bios few time After successfully flashed and entered to Desktop Open the F.bat in the Afuwin64cap folder to proceed flashing and updating the EC. Do note that during the flashing process the laptop will reboot few times. Besure to plug in the charger during the flashing process |
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Jun 4 2020, 07:46 PM
Show posts by this member only | IPv6 | Post
#1471
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(Santau_GO @ Jun 4 2020, 07:44 PM) updated by i sense no change in fan speed hmmmmmmmmmmmmmmmmmmm Take a snapshot of BIOS menu (with BIOS version) by pressing F2 upon boot up. |
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Jun 4 2020, 08:14 PM
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Newbie
2 posts Joined: Aug 2015
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QUOTE(Prince J @ Jun 4 2020, 07:20 PM) Just to clarify: Thanks for correcting. Will delete prev postThe 47Wh (3S1P) and 63Wh (4S1P) in RAVEN (ID-E) is different from the 47Wh in SELENITE (ID-S), RAVEN SE (ID-V) and other models, and they are from different battery manufacturers. |
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Jun 4 2020, 08:21 PM
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Probation
0 posts Joined: May 2020
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QUOTE(Prince J @ Jun 4 2020, 07:46 PM) Take a snapshot of BIOS menu (with BIOS version) by pressing F2 upon boot up.  Here |
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Jun 4 2020, 08:25 PM
Show posts by this member only | IPv6 | Post
#1474
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(Santau_GO @ Jun 4 2020, 08:21 PM) Here This post has been edited by Prince J: Jun 4 2020, 08:26 PM |
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Jun 4 2020, 08:30 PM
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Senior Member
1,356 posts Joined: Nov 2006 From: An Illuminati organization ..
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Received my Raven SE i7-10750H on Monday. No problems and am happy with it
Only thing was, due to my own mistake, was a minor fault in setting up Windows during first login. Had to go back to factory version, and reinstall all drivers from support page. This was easy and it's all good now ... |
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Jun 4 2020, 09:04 PM
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Junior Member
187 posts Joined: Jul 2009
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QUOTE(laksamana @ Jun 4 2020, 08:30 PM) Received my Raven SE i7-10750H on Monday. No problems and am happy with it thats good! received mine and faced dead pixel when i boot up that time, it is very sad to see it but illegear solved it asap for me! now just my hinge part, have to allocate time for them to have a look....Only thing was, due to my own mistake, was a minor fault in setting up Windows during first login. Had to go back to factory version, and reinstall all drivers from support page. This was easy and it's all good now ... |
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Jun 4 2020, 09:21 PM
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Junior Member
187 posts Joined: Jul 2009
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QUOTE(Prince J @ Jun 4 2020, 08:25 PM) Can you snapshot from F2 BIOS Menu? If the ec is successfully updated, it will show 1.10.00. updated as per instruction give. err, it is not 1.10.00 This post has been edited by yongchin89: Jun 4 2020, 09:23 PM |
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Jun 4 2020, 10:31 PM
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Probation
0 posts Joined: May 2020
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QUOTE(yongchin89 @ Jun 4 2020, 09:21 PM) updated as per instruction give. err, it is not 1.10.00 QUOTE(Prince J @ Jun 4 2020, 08:25 PM) Can you snapshot from F2 BIOS Menu? If the ec is successfully updated, it will show 1.10.00. Same it gave me this notification noting that it is already the latest firmware  |
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Jun 4 2020, 10:55 PM
Show posts by this member only | IPv6 | Post
#1479
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Senior Member
1,272 posts Joined: May 2010 From: Team ILLEGEAR
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QUOTE(Jared21 @ Jun 4 2020, 08:14 PM) Thanks for correcting. Will delete prev post No worries you can keep it.Tongfang has five types of battery, and they are from different battery vendors: 1. 3S1P/4S1P: RAVEN (2018). <- The 4S1P one is the one that has high failure rate, which was used in our first batch of RAVEN. 2. 47Wh/63Wh: RAVEN SE, PRODIGY, ROGUE, ONYX V, ONYX (2018), SELENITE. <- So far so good after two years, bloated rate lesser than 1%. 3. ONYX PRO <- Not sure due to relatively new ID, zero case for now 4. ONYX G 92Wh <- Not sure due to relatively new ID, zero case for now 5. SELENITE PRO / IONIC 15 / ID-T (a.k.a Eluktronics MAG-15 by Intel) <- Seems to be quite reliable so far, zero case in ILLEGEAR. 6. IONIC 14 <- More than 1 year, zero case for now. QUOTE(yongchin89 @ Jun 4 2020, 09:21 PM) updated as per instruction give. err, it is not 1.10.00 QUOTE(Santau_GO @ Jun 4 2020, 10:31 PM) Same it gave me this notification noting that it is already the latest firmware Let me check and get back to you.This post has been edited by Prince J: Jun 4 2020, 11:03 PM |
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Jun 4 2020, 11:10 PM
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Senior Member
1,356 posts Joined: Nov 2006 From: An Illuminati organization ..
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QUOTE(yongchin89 @ Jun 4 2020, 09:04 PM) thats good! received mine and faced dead pixel when i boot up that time, it is very sad to see it but illegear solved it asap for me! now just my hinge part, have to allocate time for them to have a look.... Illegear upgraded mine to a 120Hz panel, so far so good, 100% good pixelsNot sure if I need the BIOS update? Is that for RTX only? |
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