ILLEGEAR Guys, where is the PROMISED laptop by this week?!
Really regret buying from this company, Should have go for Level51 Laptops~~

Hi tommy2468, apologies for the delayed response. Your order will be ready by end of this week.

Should you wish to cancel your order and get refund, you may email to billing@illegear.com.

Thank you and stay safe

Hi Prince, what is the price of the smaller battery for Raven-SE 2020?

Ready by end of this week and when is Delivery Date?!
IF I knew this will happen, WON'T bother to WAIT so long time?
Not just refund but COMPENSATION of TIME and MONEY as well.

relax bro, i guess MCO somehow affected all business in one way or another. Hopefully you get your laptop by friday/monday. Good luck!

Hi.... could you please check this order too pls #195309.
At least let me know which week or date it will be ready.
Then I’ll collect myself..... thanks

Been waiting for it to start my work 😢 can’t do anything now haih

Around RM300. You may check exact pricing with our tech support line 0182618599

About to check for you, will check once I got back from lunch.

Prince J can help check for me also?
Order number is SO-85004390.
Today is 14th working day since order date already. Want to know ETA. Hope not so long delay. Thanks.

End of this week will be ready.

This post has been edited by Prince J: Jun 2 2020, 04:53 PM

level51 also similar waiting time, not really that significant better than illegear
unless someone else have exact same spec ordered as yours & the person not urgent, then maybe they will let u take that person's laptop home first

else it's the same waiting game

This post has been edited by steevan1000: Jun 2 2020, 04:50 PM

Thanks you very much for checking boss. Excited to get the laptop already.
I think you guys should change the delivery date to a proper ETA (even if in ranges like 7 june - 12 june) so that people can wait more patiently. Stating 7-14 working days kind of make us customers waiting endlessly especially now mco cause delay in shipping and also lesser workforce. Much better to know when target for delivery. Just my opinion from experiencing apple website shopping 😂

Thank you for your feedback and comments The delivery schedule shall be improved after we have fulfilled all the recent PRODIGY and IONIC backlogs this week. We look forward to deliver your custom laptop system to you too!

This post has been edited by Prince J: Jun 2 2020, 07:44 PM

Ryan, can I expect the Onyx Pro by this week too?

Order #195235

Anyone here using the onyx? Any reviews?

I finally received the laptop last Monday after nearly a month of waiting. there were a lot of boxes in the shop, i guess Illegear sales indeed did quite well.
I concurred with above suggestion. Customers pay thousands of RM and looking through the comments here, it seems that customers had to chase Illegear for updates on their purchases. Illegear should have the courtesy to update customers or at least put a proper ETA.

Yes, it only after some chasing that my order got shipped out. Ultimately, it was the expectation that I would get my order within 7-14 days that affected my opinion of Illegear. They could have managed it better by not promising "fast" delivery, especially during a difficult time and with the Raya holidays approaching.

Of course, if they had given a more realistic ETA, I might have gone with another brand instead.

Yes, completely agree, its been over a month for my order now. I bought the laptop because I was trapped at home and needed something more powerful than my ultrabook as it is not spec out to run AUTOCAD/DWG files for my work.
I even asked the sales rep specifically for the onyx pro what is the lead time and was told 7-14 working days. Was even quoted ETA of 12th May on illegear checkout page. So i pulled the trigger on 29th April.

The CS members have been prompt in my request for updates but sometimes it feels like they are just stalling for time. Its just disappointing because it has affected my work productivity. Not trying to blame them but its the reality of my situation. I hope that they will take this feedback constructively.

The laptop has been picked up by the courier service last Saturday, but I am still waiting. According to GDEX tracking it has been "in transit" for the last two days. GDEX must be overloaded because "express shipping" isnt express at this point.
I really hope when it does arrive its in good order.

Is the AMD configuration up in the website yet?