Well I always clean my mousepad by soak it with water> put some detergent on it> lightly brush it with berus gosok baju and finally air dried it... works well

I see, the brush part, i worry the surface will become rough overtime.

https://support.illegear.com/

Try downloading drivers from Illegear's website

What is berus gosok baju?

brush in malay

NO sight of my laptop yet~~~ 37 days and still COUNTING!!!

Hmm I honestly feel Illegear should really do something about their delivery process. Too many complaints of super late delivery.
At least update the customer about the delay? And inform on the reliable delayed delivery date? Otherwise customers are just waiting there until don’t know when

Now I worry my laptop will arrive in few months later lol

Ordered on 23 April, GDex SMS says delivering today, am at home waiting ....

GDex service is very bad, i dunno why.....even they say shipped with GDexprime, still.....slow
Citilink better, from perak to selangor no need 24 hour reach

Placed an order in early May and still waiting for delivery.

Basically lots of empty promises from their CS.

Getting increasingly disappointed day-by-day.

Raven SE-R 2060 here, with the same problem. The battery charge will reduce when playing games even while plugged in. Sometimes the battery will stop charging at 9x %. I unplug the power cord and plug it back in, then it will resume charging to 100%.


I think my battery is slightly swollen (the area above the F9, F10, F11, F12 keys), not sure whether it's my eyesight problem. Laptop is only 6 months old, I don't have the time to bring in the laptop to Illegear office yet.

This post has been edited by eurayle: Jun 1 2020, 04:02 PM

what game you played? still hoping to get bios and EC update from them as they say it is not power supply problem
i dont think battery is located at the top area as you mentioned there, but you mean the casing shape is not flat right between keyboard and monitor, mine also
it kinda stress the battery keep on charging all the time until game stopped!

This post has been edited by yongchin89: Jun 1 2020, 04:07 PM

L4D2 > I notice the issue
Another 2 games AC Odyssey & EU4 I don't remember whether have the same problem or not.
Civ 6 doesn't seem to have issue

What's EC?

This post has been edited by eurayle: Jun 1 2020, 04:05 PM

For those owner who have 2060 with their raven-se, can you list down the problems.

embedded controller if im right, and the battery swollen thing, i dont think battery is there

Edited after your edit

Yes, that area. It's not flat. But that area gets hot when playing games. I thought battery swollen.

This post has been edited by eurayle: Jun 1 2020, 04:17 PM

battery is at bottom part, there area there i notice it is bump out abit also on my raven se, i think it is design or manufacturing flaw, i just tutup one eye
and yeap, it is hot as i really can fry egg there

This post has been edited by yongchin89: Jun 1 2020, 04:18 PM

picture get from raven se-r youtube review

Hi there, can i have your order numbers to check?

Hi there,

We have feedback to ODM Tongfang and they are investigating with ID in regards of the battery level drop in gaming. Will post an update of the BIOS/EC soon!

ohh thanks for the info
at least it's not battery swollen. hopefully something that can fix via software so I don't have to bring my laptop in for repair

i'll also tutup my eyes at the small bump...

This post has been edited by eurayle: Jun 1 2020, 04:23 PM