Personal purchase experience:
Ordered a Raven SE-R on 26th of April, make full payment on the same day, item ready to ship out on 16th of May (Total 21 days, 15 to 16 working days), which is acceptable and close to the promise lead time of 14 working days.
Item handover to Gdex on 16th of May afternoon, then subsequently no more update from Gdex, last entry was item outbound from Gdex Damansara Perdana. As per today, after multiple attempt to get Gdex customer service to pickup their phone, their customer service response was oh i got no idea where is the parcel, we will get back to you if we found it. Yes, such an irresponsible courier.
As per today, i still haven't receive my laptop, so i can't comment on the quality of laptop and i am not too sure will i receive my laptop in the end.
For the courier part, i guess maybe it is out of control from Illegear team, but choosing a responsible delivery partner should be part of the shopping experience as well.
So now i am hanging, Illegear team can't do much since the item is already with courier, and courier side will only reply with standard respond like we will check, we will get back to you etc (which it never happen).
Overall, it is a HORRIBLE shopping experience. I will leave another review regarding the laptop quality if i ever receive it. Hopefully this help those still considering buying or not.
a lot of "workers" dont gv a damn to their job responsibility during this period of time