Hi there I ordered a ONYX PRO would appreciate if you could check the status of it. #194938
I was told the ETA is 15th May. I am worried if I do not receive in time as I work in another state and my company has asked us to prepare to return....
If you could in anyway expedite the order I would be very grateful.

I am in the same boat as you, ordered on the same date Onyx Pro as well. Just curious, did they quote you a ETA when you made the order? Could not change to self collection as I do not live in KL.
Suspect that orders really increased during the pandemic and shortage of manpower/ MCO constraints has put a strain on their infrastructure. I really hope it comes soon because I need it for work.

Order number#194938. Thanks.

Yes, completely agree, its been over a month for my order now. I bought the laptop because I was trapped at home and needed something more powerful than my ultrabook as it is not spec out to run AUTOCAD/DWG files for my work.
I even asked the sales rep specifically for the onyx pro what is the lead time and was told 7-14 working days. Was even quoted ETA of 12th May on illegear checkout page. So i pulled the trigger on 29th April.

The CS members have been prompt in my request for updates but sometimes it feels like they are just stalling for time. Its just disappointing because it has affected my work productivity. Not trying to blame them but its the reality of my situation. I hope that they will take this feedback constructively.

The laptop has been picked up by the courier service last Saturday, but I am still waiting. According to GDEX tracking it has been "in transit" for the last two days. GDEX must be overloaded because "express shipping" isnt express at this point.
I really hope when it does arrive its in good order.