TM AGENT Hi, thank you for waiting. I'm TM AGENT SUZIYANA. How may I assist you?
customer hi
customer 102xxxxxx
customer my account for unifi
customer when can be turbo? or not entitled to turbo?
customer this is high rise condo unit
customer hello??
TM AGENT may i know this account registered under whose name ya?
customer my name
TM AGENT thank you for verification
TM AGENT for free upgrade may depend on network and technical availability
TM AGENT your premise type max speed 30mb
customer so how?
customer am i entitled for lower price?
customer since my speed can't be upgrade
customer new package is 100mb 129
customer i'm paying 189
TM AGENT only avalaible for 30mb rm79 got quota
customer 30mb
customer come on
customer maxis is 89/30mbps
TM AGENT may depend on network and technical availability
customer if i can't get 100mbps rm129
TM AGENT if you stillw ant 100mb rm129 i will assign our team to check first
customer no need check
customer i have neighbour already on that plan *tipu**
customer u can check on ur system
customer Unifi Portal changed from "Unifi Advance 30 Mbps" to "Unifi 30Mbps non-fiber plan
customer rm119
TM AGENT ya if you insist that plan need assign for our team
TM AGENT to check what offer can give you
customer when can let me know
TM AGENT within 7 days
customer ok any report number?
damn these tm customer service never really appreciate their customer...
Well that shows you that they try not to give the discount voluntarily unless you say you know about it and insist about it. And not accurate info about quota, as not implemented until end of year. At least they didn't say there is no such RM119 package.
You can try to call 100 sales dept. I was told by a customer service that it can be done on the phone but only for some users, whatever that means. Apparently this started early this week only. As usual, different customer service may say different things. But its worth a try since its only a call instead of a visit to TMPoint.