I have been noted by Unifi that the current Unifi password that I have before the Turbo speed upgrade can no longer be used. That is why I have problem with Unifi PPPoE login authentication stage and the router will be disconnected from the Internet if the login fails. But it won't affect HyppTV STB connection. Until I get the new password, I cannot access the Internet but only HyppTV channels.

We also cannot reset/change the password after the Turbo speed upgrade. In the past, we can change it at will through occ.unifi.my page. Now, the old password can no longer be used. You have to refer to Unifi technical assistance (live chat, etc.) to get your latest Unifi password if you forget or unsure.

You can connect back to your old router (unifi original), and login to setting page.
There can find your PPPPoE ID & password (thats how I found it)
and for my case, my password remain unchanged even after turbo upgrade o. (is the first password provided in my Unifi Order form back in year 2011)

Edit : if you are not changing new router, then think is unifi mistake to change your password, might have to wait for their further action 

I have been noted by Unifi that the current Unifi password that I have before the Turbo speed upgrade can no longer be used. That is why I have problem with Unifi PPPoE login authentication stage and the router will be disconnected from the Internet if the login fails. But it won't affect HyppTV STB connection. Until I get the new password, I cannot access the Internet but only HyppTV channels.

We also cannot reset/change the password after the Turbo speed upgrade. In the past, we can change it at will through occ.unifi.my page. Now, the old password can no longer be used. You have to refer to Unifi technical assistance (live chat, etc.) to get your latest Unifi password if you forget or unsure.

Any ideas why this happens?

Up until 500Mbps, I always use speedtest.tm.com.my for my speedtests. It was fast and consistent. But on 800Mbps, my results vary depending on the browser I use.



On TM's speedtests, Firefox is nice and fast but Safari is always consistently slower. I thought maybe Safari's fault but it does fine on Time's speedtest or speedtest.net.

My Unifi previously turbo to 300Mbps download and 100Mbps upload but out of sudden, when I speed test my line, I would cap at 100Mbps down and 50Mbps up, anybody know why this happened?

Previously using the same equipment, I can achieve stable at 300Mbps down and 100mbps up without any problem

Reported to hotline, could not get through on 100. So used Facebook messenger. After almost an hour of chatting, including sending a video of the choppy picture, photos of router, STB, asking me to verify LAN cable not faulty, etc., they logged a case and asked me to agree to pay RM 53 if they come on-site and find it's not their fault. Some more say that if STB or router needs to be replaced, I can either pay them RM 188 for router or RM 300 for STB and keep my contract, or they replace and extend my contract from date of replacement. I was waiting for them to call to arrange visit, but the video skipping appears to have been solved.

Cheers!

Has anyone been charged with Residental Gateway Replacement Charge before?

That would be for the router, right? I'm sure some have. You got it changed by TM?

I don’t know whether it’s for the router or not. They just slapped me with this RM188.68 charge. When TM technician came to install the router, I was told that it’s free from any charges.

RM188 is TM's standard price for the router so I guess it must be for that. Try to get them to cancel the charges since they said it was for free.

how much to apply for the sirim?

Cost is RM 100. Just sorted things out custom finally cleared .

So total damage is around rm700?
I'm planning to get blue cave too.
Hope that you will share your user experience afterward especially the temperature. Thanks.

So total damage is around rm700?
I'm planning to get blue cave too.
Hope that you will share your user experience afterward especially the temperature. Thanks.

Cost is RM 100. Just sorted things out custom finally cleared .