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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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halfdevil
post Nov 9 2018, 08:42 AM

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QUOTE(amirul hafizz @ Nov 8 2018, 09:51 PM)
i just want to share my coversation with TM live chat today. i am 50mbps RM89 and ultimate pack. RM89+60=RM149 without std20. if i can removed ultimate pack forever, i saving more money. biggrin.gif  biggrin.gif  biggrin.gif
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if you never watch unifi tv, then u can request to downgrade your ultimate pack. Me same as yours, 50mbps rm149 with ultimate, no std20. Then i downgrade the ultimate to ruby, save rm30 monthly. so now i'm paying rm119 for 50mbps and waiting for turbo bangwall.gif .
halfdevil
post Nov 9 2018, 10:22 AM

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QUOTE(Ben Ling @ Nov 9 2018, 09:27 AM)
do you have any perpetual discount ? because I heard that downgrade unifi tv will remove perpetual discount, or even remain same monthly subscription fee.
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Nope, I do not have any prepetual discount. The staff did mention that it will remove any discount that applied for unifi tv, before I downgrade I request the staff to check what will be my new price after downgrade the unifi tv, confirm it do reduce rm30 then i only request to proceed.

In my monthly bill, there is no any others discount apply for unifi tv, hence i doesn't worry about it. If you saw some discount under unifi tv in your monthly billing, if you downgrade then it will remove the discount.

QUOTE(lyc1982 @ Nov 9 2018, 09:53 AM)
i doubt rm119 can get turbo to 500Mbps and still remain rm119
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Already double confirm with the staff that it will still eligible for turbo. If it will affect the turbo, then on the spot i already request to upgrade to the 100mbps rm129 package rather than downgrade the unifi tv.
Since I didn't change any others thing, just change unifi package which will not and should not affect the turbo.
halfdevil
post Nov 9 2018, 01:51 PM

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QUOTE(mylinear @ Nov 9 2018, 11:55 AM)
What is the name of your package shown in your customer portal?
UniFi Advance Plus 50Mbps - RYE 2017
halfdevil
post Nov 29 2018, 01:58 PM

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QUOTE(luckywang @ Nov 29 2018, 01:48 PM)
user posted image

im so sad... now just hope i dont get my turbo on june 2019... so im going to overpay tm for another monthsssssssss
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mine also same period as yours.
last few week received a sms said will be turbo by end of this year, but then now this checking said will be next year. speechless doh.gif

halfdevil
post Nov 30 2018, 10:18 AM

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QUOTE(luckywang @ Nov 29 2018, 07:58 PM)
Same. Received both email and sms. Haiz...
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I check on the portal again, today the upgrade period changed to Oct-Dec 2018
halfdevil
post Nov 30 2018, 01:55 PM

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QUOTE(Iceman74 @ Nov 30 2018, 12:13 PM)
Me also change to Oct-Dec 2018
Previous email, me on so call lucky few can get turbo starting from Aug

Chat with them yesterday and u guess what he told me, in their system, my upgrade is next year Jan.
he also said is schedule to turbo but dare not promise anything and was told to wait.... doh.gif
Really donno what to said, continue paying RM189 for 50Mbps cos still 1 more year contract or upgrade to 100Mbps RM129? rclxub.gif
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If 500mbps is just a bonus for you which you do not need it, I will recommend you better upgrade to 100mbps rm129 now.
After that in future you may upgrade again to better package.
Another suggestion would be try go to TM point to request reduce the price of your 50mbps package, if they not willing do so then only upgrade to 100mbps rm129.
halfdevil
post Dec 28 2018, 08:32 AM

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QUOTE(dragonteoh @ Dec 28 2018, 12:39 AM)
This is what they reply

"thank you for waiting, as I check here, actually got order for upgrade to turbo, however the order is cancel due to errors, let me escalate this case, assign the case to our turbo team "
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When you check in your unifi portal, do you see any order request cancelled??
halfdevil
post Jan 2 2019, 04:43 PM

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Hi guys, is there anyone account with 24months discount period get turboed and discount period remain unchanged?
Or it suppose change to perpetual discount?
halfdevil
post Jan 8 2019, 08:41 AM

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» Click to show Spoiler - click again to hide... «


Mine same as yours with 24 months promo discount.
Mine is 500Mbps. The promo discount will be ended this year end.
halfdevil
post Jan 16 2019, 09:17 AM

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QUOTE(devkamal @ Jan 16 2019, 02:11 AM)
Cost is RM 100. Just sorted things out custom finally cleared .
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So total damage is around rm700?
I'm planning to get blue cave too.
Hope that you will share your user experience afterward especially the temperature. Thanks.
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