after my ruby plus auto removed, my bill adjusted to RM 130.50 (include SST) this month.

Residential High Speed Internet : XXX@unifi 299.00 -210.00 89.00
Ruby Plus Pack (Promo) 24/10/2018 09/11/2018 -16.45 0.00 -16.45
Ultimate Pack 10/11/2018 09/12/2018 60.00 0.00 60.00

Think my future fixed amount will be RM 149? since total discount and the internet price also no change. Btw im in 100 mbs RYE, havent get turbo.

Speed test suddenly got this result.
Using ASUS AC55 dual band adapter with only 2 level wifi signal (total 5 level)
Because my router & BTU at upstair.

But I did not receive any SMS,
login to myUnifi check, also stillin 100mbps RYE 2017,
in my activity also no pending order.

Shall wait 1 day see have any update. (Later will try speed test by using LAN)

Purchased Asus AC68 during 11.11 sales at taobao - CNY 389
waiting to reach and let see, want to upgrade my Asus AC55

Think you need live chat with them again. Provide your account no, they can check at their end.

same here. Selayang area here also facing slow.
cannot load FB, tv box streaming slow!

Try to load Live Chat also cannot!

Using umobile data logon to Live Chat,
they reset port for me, and restart equipment.
Now back to normal.. but ping still high,
so I connected to VPN for streaming TV box.

How to reset? Im still having same problem. ip 118

back to normal in Batu Caves area.

Yes correct. My bill no more rm2 rebate for this month.

This post has been edited by SzeMeng76: Nov 19 2018, 11:43 AM

I have my Ruby pack auto removed, only remain Ultimate pack.
So my latest bill deduct RM 30, hope this price last for me.
Btw I havent got my turbo (from 100mbps RYE2017)

and I did remember, when upgrade RM 10 to 100mbps last time, TnC mentioned to me that Ultimate pack is come together with the discount,
if I removed Ultimate pack, discount also will be remove, so I think safer for me to remain my ultimate (Although I never use it, even STB also throw inside drawer )

This post has been edited by SzeMeng76: Nov 19 2018, 02:49 PM

LOL this is the fact everyone know. I never want to try fight for this though

YA. 13th I just ask again for the Turbo, the live chat staff allow me to up request for faster the Turbo process, with report no, and ask me to wait 14 days, so let see.

No way to remove TV pack. You must have at least one of basic TV pack (RM30) bundle with ur internet package.

You can downgrade anytime. Just will refresh contract from the day you downgrade.

But I can access for your mentioned site.

118.XX

No issue in Batu Caves (West area), not sure others location.

No. You may downgrade your pack to basic pack RM 30 (provided your TV pack is not under contract). So the lowest price you can get which is RM 169.

Kindly do live chat with Billing dept then.

Me too. paying 149 for RYE100.
Have the same turbo status with u, but again also yet to upgrade.
Being bumped into Live chat so many times also no use, keep waiting

Me too. Keep waiting. Even I did submit request thru Live Chat since 13/11. Till now no news,
complain again in Live Chat, they insist ask to wait until last day of Dec.