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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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chineu6
post Sep 20 2020, 03:15 PM

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QUOTE(FusionXY @ Sep 20 2020, 02:59 PM)
Have you tried LAN Cable connection speed?

Thanks
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Tested LAN cable, both dl and ul gets over 100mbps.
FusionXY
post Sep 20 2020, 03:31 PM

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QUOTE(chineu6 @ Sep 20 2020, 03:15 PM)
Tested LAN cable, both dl and ul gets over 100mbps.
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Try changing the WiFi Channel and see.

Thanks
voncrane
post Sep 21 2020, 11:01 AM

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QUOTE(chineu6 @ Sep 18 2020, 12:09 PM)
Hi guys,I just bought a Mi Box S last week. I have TIME broadband at home with the given TP Link C1200 router. It seems like I'm having issues connecting my Mi Box S to my router. Tried both 2.4Ghz and 5GHz able to detect and connect, however it shows "no internet". The rest of the devices at home able to connect and browse internet without any issues. I tried set all my wireless router settings to auto but it doesn't help either. If i were to disable the wifi encryption then it works. Another thing that I noticed is that, if it shows connected no internet, I have to manually go Mi Box S setting change to the correct date and time, then it works, but I have to do it everytime when i power on the Mi Box S which is very troublesome. Can anyone please shed some light on my issues?
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Double check that you are on the latest firmware update. Perform a factory reset. Hopefully, it resolves the issue.

QUOTE(chrischiang @ Sep 19 2020, 03:58 PM)
Hi.. i searched china keyword as i aso having similar issue.. but i couldnt the other thread.. could you help on this??
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Hi... You quoted a post of mine from January.. I can't recall that far.. What issue are you facing?

QUOTE(chineu6 @ Sep 20 2020, 01:14 PM)
Hi everyone, need some help here. It's been quite a few years that I subscribe to TIME broadband 100mbps package with the given TP Link Archer C1200 router. Having no issues with connection speed all this while until lately, here are some problems that I encountered.

1. When laptop connected to 5GHz network, both download and upload speed able to get 100+- mbps which is normal. However, when my Honor 20 Pro phone, Mi Box S and Ipad connected to 5GHz network, download gets only 30-40 mbps but upload able to get 90-100 mbps.
2. During the test, my devices show connected to 5GHz network with excellent signal strength. Stand right in front of router and do speedtest still the same issue.
3. Rebooted router, same issue. Go into TP Link and restore all settings back to default, same issue.
4. Called up TIME tech support, they did a so called "reset" from their side and ask me use my phone browse to testyourspeed.time.com.my. Did a speedtest from TIME website using my phone and result shows 100+mbps on both download and upload. TIME considered this issue solved and close the ticket.
5. After hang up the call, open my Ookla speedtest app using my phone and re-test again, again it shows download 30+mbps and upload 100+ mbps. Tested on 2.4GHz network, download shows 20+ mbps and upload 90+ mbps.
6. I can see that my Mi Box S is loading Netflix videos slowly and even when playing videos, I can see pixelation which I believe Netflix is optimizing the video quality based on my connection speed.

I've been using the same phone and did speed test using Ookla speedtest app all this while and I get actually get 100+ mbps on both download and upload.

Sorry if my explanation causes any confusion. I hope someone could help me to solve my connection issues.

Thank you very much!
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Yeah, switch channels and test again during off peak hours. Install a wifi analyzer app on your phone and walk around your place to find the "best" channels for both 2.4 & 5Ghz networks. I use best in quotes because, what works today may not work as efficiently in a couple months or next year. Due to your neighbors, etc, changing network environment. I can consistently get 2xxMbps up & down over WiFi using either of my C1200s.
chrischiang
post Sep 21 2020, 11:53 AM

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QUOTE(anderu87 @ Jan 5 2020, 06:11 PM)
Hi, I am a noob here. Any sifu can help me with my newly installed TIME internet. Installed some China app on android box to watch China channels. Before moving to new house, using unifi was very smooth to watch. But in new house with time 100mbps, lag every 2 seconds. Buffering speed less than 90KB/s. I troubleshoot by trying installing android box with VPN trial version, become very smooth and blazing fast. So confirm not TIME speed issue but is their throttling which I have no knowledge of.

So the problem is I don’t want to pay VPN. So any Sifu knows how to solve this? Appreciate those willing to help PM me.
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QUOTE(voncrane @ Sep 21 2020, 11:01 AM)

Hi... You quoted a post of mine from January.. I can't recall that far.. What issue are you facing?

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i having similar problem with anderu87.. just moved to new condo using TIME..
voncrane
post Sep 21 2020, 12:21 PM

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QUOTE(chrischiang @ Sep 21 2020, 11:53 AM)
i having similar problem with anderu87.. just moved to new condo using TIME..
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Oh....Try changing your DNS servers if you haven't already done so. Do cold boots in-between changes (overkill but I prefer la)..Hopefully, the issue isn't from that particular service at this time.
chrischiang
post Sep 21 2020, 01:39 PM

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QUOTE(voncrane @ Sep 21 2020, 12:21 PM)
Oh....Try changing your DNS servers if you haven't already done so. Do cold boots in-between changes (overkill but I prefer la)..Hopefully, the issue isn't from that particular service at this time.
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i using google dns.. or should i use china dns? any recommendation?
voncrane
post Sep 21 2020, 03:26 PM

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QUOTE(chrischiang @ Sep 21 2020, 01:39 PM)
i using google dns.. or should i use china dns? any recommendation?
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I haven't used Google's in years... Been primarily using OpenDNS. So far so good. Set on router and forget till run into any major issue.. Personally, I wouldn't simply trust just any Chinese DNS servers. But if that's where the content you mostly or want to consume comes from? You may get better performance in exchange for your data, etc...

I'm unsure how to help further unless you are willing to share further more concrete info.. PM me if you have to, I can help you test on my box & network if experiencing the same issue.
chineu6
post Sep 21 2020, 03:42 PM

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QUOTE(FusionXY @ Sep 20 2020, 03:31 PM)
Try changing the WiFi Channel and see.

Thanks
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Thanks bro, will give it a try~
chineu6
post Sep 21 2020, 03:44 PM

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QUOTE(voncrane @ Sep 21 2020, 11:01 AM)
Double check that you are on the latest firmware update. Perform a factory reset. Hopefully, it resolves the issue.
Hi... You quoted a post of mine from January.. I can't recall that far.. What issue are you facing?
Yeah, switch channels and test again during off peak hours. Install a wifi analyzer app on your phone and walk around your place to find the "best" channels for both 2.4 & 5Ghz networks. I use best in quotes because, what works today may not work as efficiently in a couple months or next year. Due to your neighbors, etc, changing network environment. I can consistently get 2xxMbps up & down over WiFi using either of my C1200s.
*
Finally sort out Mi Box S issues. Tested tons of method none of them works, finally have to change from DHCP to Fixed IP then it solves the problem. Guess Mi Box has some compatibility issues with TP Link Acher C1200 router.

As for slow dl speed, yeah will give it a try tonight when get back to home. Thanks bro!
voncrane
post Sep 21 2020, 04:34 PM

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QUOTE(chineu6 @ Sep 21 2020, 03:44 PM)
Finally sort out Mi Box S issues. Tested tons of method none of them works, finally have to change from DHCP to Fixed IP then it solves the problem. Guess Mi Box has some compatibility issues with TP Link Acher C1200 router.

As for slow dl speed, yeah will give it a try tonight when get back to home. Thanks bro!
*
Great... At least it works now... rclxms.gif
lwk523
post Sep 22 2020, 05:18 AM

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QUOTE(jjj2 @ Sep 18 2020, 12:46 AM)
Hi, try perform a bypass of your Router by directly connecting your PC to the ONU (aka fibre modem).

Text me if you need further technical assistance.

Thanks.
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Hi bro,

Is that possible ? I need connect my pc to ONU directly . smile.gif


ryansxs
post Sep 22 2020, 09:44 AM

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QUOTE(lwk523 @ Sep 22 2020, 05:18 AM)
Hi bro,

Is that possible ?  I need connect my pc to ONU directly .  smile.gif
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Can...you need to make PPP connection from your PC
miyakochan89
post Sep 23 2020, 08:35 AM

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QUOTE(ryansxs @ Sep 18 2020, 02:26 PM)
guess its your device not the network i guess.
does it happen to other device as well?
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Yes. I thought it's my browser problem or ad blocker.
However on my iphone, the video calls/calls have been disconnecting intermittently. Like after 10~15 minutes, it disconnects. The only good thing is that it connects back pretty much quickly but still it keeps happening. That one~~10 seconds disconnection is annoying.

PC gaming - same. disconnected and couldn't even connect back until i flush DNS.(this is the only thing i knew to do so i did it).

Not sure if it's TIME's problem, hardware or so. But it seems like below forumer is also getting somewhat similar issues.

QUOTE(chineu6 @ Sep 20 2020, 01:14 PM)
Hi everyone, need some help here. It's been quite a few years that I subscribe to TIME broadband 100mbps package with the given TP Link Archer C1200 router. Having no issues with connection speed all this while until lately, here are some problems that I encountered.

1. When laptop connected to 5GHz network, both download and upload speed able to get 100+- mbps which is normal. However, when my Honor 20 Pro phone, Mi Box S and Ipad connected to 5GHz network, download gets only 30-40 mbps but upload able to get 90-100 mbps.
2. During the test, my devices show connected to 5GHz network with excellent signal strength. Stand right in front of router and do speedtest still the same issue.
3. Rebooted router, same issue. Go into TP Link and restore all settings back to default, same issue.
4. Called up TIME tech support, they did a so called "reset" from their side and ask me use my phone browse to testyourspeed.time.com.my. Did a speedtest from TIME website using my phone and result shows 100+mbps on both download and upload. TIME considered this issue solved and close the ticket.
5. After hang up the call, open my Ookla speedtest app using my phone and re-test again, again it shows download 30+mbps and upload 100+ mbps. Tested on 2.4GHz network, download shows 20+ mbps and upload 90+ mbps.
6. I can see that my Mi Box S is loading Netflix videos slowly and even when playing videos, I can see pixelation which I believe Netflix is optimizing the video quality based on my connection speed.

I've been using the same phone and did speed test using Ookla speedtest app all this while and I get actually get 100+ mbps on both download and upload.

Sorry if my explanation causes any confusion. I hope someone could help me to solve my connection issues.

Thank you very much!
*
jjj2
post Sep 23 2020, 08:39 AM

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QUOTE(lwk523 @ Sep 22 2020, 05:18 AM)
Hi bro,

Is that possible ?  I need connect my pc to ONU directly .  smile.gif
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Yes, it's possible.

Do check out the steps I sent you.

Thanks.
Berkshire Breakaway
post Sep 23 2020, 11:31 AM

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where are the dudes who said EC230-G1 is a good device?
mine just crashed and i had a look at its internals
not much of an upgrade over the previous model
Smackers
post Sep 23 2020, 12:31 PM

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If time doesn't use VLAN tagging, i wonder if I can use Redmi AX5 router to replace the TP link router?
jjj2
post Sep 23 2020, 12:44 PM

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QUOTE(Smackers @ Sep 23 2020, 12:31 PM)
If time doesn't use VLAN tagging, i wonder if I can use Redmi AX5 router to replace the TP link router?
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Hi, the VLAN tagging does not occur at Router level, so you can replace with AX5 router.

Thanks.
ryansxs
post Sep 23 2020, 01:45 PM

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QUOTE(jjj2 @ Sep 23 2020, 12:44 PM)
Hi, the VLAN tagging does not occur at Router level, so you can replace with AX5 router.

Thanks.
*
Sorry not sure what it means it doesnt happen at router level.
If you say TIME doesnt tag ethernet frame hence can use any router, then it makes sense.

jjj2
post Sep 23 2020, 02:16 PM

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QUOTE(ryansxs @ Sep 23 2020, 01:45 PM)
Sorry not sure what it means it doesnt happen at router level.
If you say TIME doesnt tag ethernet frame hence can use any router, then it makes sense.
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For GPON VLAN it does not work that way and it's invisible to user.

For now, just proceed with any router options replacement.

Thanks.

jjj2
post Sep 23 2020, 02:40 PM

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QUOTE(PortgasDerekAce @ Sep 17 2020, 11:44 PM)
hi in the past few months the ping will become high and things got slow so i have to restart modem+router few times a day. after restarting it will be ok for awhile.

what problem i am having and how can i solve it?
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Hi, this intermittent issue will need your patience to check, as probably when TIME SI attends your case, at that particular moment everything was fine.

I suggest you to bypass the router and have your computer directly hook up to the ONU, and run a continuous ping.

Thanks.

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