im still under contract, meaning nothing can be done?

rubbish TM, i think they are the most complained company in Malaysia.

From my experience, I went into TM Point to request for my turbo to be expedite, and my Unifi is still under contract. I told them directly I want to fill in the retention form to speed up my turbo upgrade process. Instead of giving me the form to fill in, the staff there say will help me to send a email directly to the turbo upgrade department to "expedite" my upgrade.

P/S : Just for a quick tips, 1st time I went there, I took the number and waited for almost 1hr. 2nd time I went again, this time I just queue at the Information Service counter, want make my request. If possible, take a look of the email that they send just to make sure they really did what they promise you. I went back for the 3rd time because I suspect they didn't send the email as they promise, and no surprise when I speak to the same CS again, it seems like they did send the email, but the Unifi account was not MINE!!!

I waited approx 2 weeks time as promised by the CS there, and my unifi was turbo-ed~


This post has been edited by cskean: Nov 1 2018, 03:22 PM

Jump to Maxis RM89, 30mbps down/30mbps up and no quota. Even cheaper compare to the RM119 30mbps given to those who had no access to fibre.

thanks for the tips, but which branch you went to?

so no need to fill in the retention form? i went to kepong branch and they are not willing to do anything
to expedite my upgrade.

Is Cat 7 cable overkill for 100Mbps? Future proof. Price gap with Cat 6 is not big.

Technician finally came this afternoon and changed my BTU, can get full 300/50 now! Quite okay for RM139, since landed and can't access TIME.

I went to TM Point Pandan Indah, which I previously did my RYE there.

When I 1st spoke to the CS there, they say no such thing as retention form, so they offer to send email for me instead.

Just make sure you walk into those TM Point and not TM dealers.

Interestingly enough, now that I have a proper 300 Mbps not limited by BTU, here's what I observed.

Over 1Gbps LAN cable, obviously I get 300/500. Specifically top speed I've hit is 306.48 Mbps/54.06 Mbps.

Over 5GHz wifi, top speed I've got on speedtest is 213 Mbps/50+Mbps.

But when I run iperf on my LAN machine and my wifi machine (both laptops), I can get one-way traffic of 400 Mbps from LAN to wifi and 322 Mbps from wifi to LAN. Wonder why speedtest can't hit that then. The traffic has to pass through the router anyway.

My router is a Huawei WS880.

Overkill probably yes. Vs CAT5e I noticed some speed difference. But vs CAT6 there wasn't any.

But still I'm using Cat7 as well because as you said, price gap is just a few cents or couple of bucks depending on seller. Using Cat7 for both BTU-to-router and router-to-PC.

I'm having issue now is, I get the 300Mbps upgrade from TM, but TP-Link is currently out of stock of wifi router (C3150)... so I'm still throttle limit at 100mbps for over a month (because still using my current old router) Can someone recommend or share if other brand (and model) which is similar or work better than C3150 ? Thanks in advance.



This post has been edited by woe.com: Nov 1 2018, 04:53 PM

You can either go for one of the high-end Asus routers, or Tenda AC18.

already ask a few agent they said got no coverage, if i still want to apply unifi i need to go to tmpoint and usually for tmpoint to consider to tarik cable to my house, i need my neighbor left/right my house to also apply for unifi

Yeah, I didn't fill in any form too. I have not seen any form before when I visited Menara TM. Got Turbo-ed here.

I am the one who managed to go to TM Point to expedite my turbo upgrade. They asked me to fill in complain form (yellow color) and at the counter the officer sent an email to turbo team to expedite my acc to be upgraded soonest. On my case they get my thumb print as proof my consent of expediting turbo upgrade.

Then around a week after that I've received my Turbo 500Mbps. Btw, I just subscribed to Unifi on July 2018 this year and of course still under contract

enough of mine.

time to move on.

terminating soon.

After 2 weeks of waiting, technician finally come to my house to change equipment as I requested for 100Mbps RM129 from 50Mbps RM179. They come to change router (DIR-842) for me instead of BTU together with router, they told me that if want change BTU (my BTU is HG 260a), I need to request a technician again to change BTU, but I think I won't change it until upgrade to more than 100Mbps... So far I think the router not bad, 1 wall with about 10m can get 92Mbps through 5Ghz Wi-Fi.

This post has been edited by cheekian: Nov 1 2018, 06:46 PM

can I know which branch did you went?

because kepong branch is very lousy and not helpful

Fastest..? Speed ever recorded on wifi.

5ghz
800mbps
Huawei mate 20

I think different device acts differently...


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500 turbo test 2 days ago. Iphone x



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Wow. Almost reaches the full speed... I think 500+ mbps is the bottleneck already?