Live chat, posed the same questions and still cookie cutter answers. Left a zero star rating and comments. Now await their action/inaction.

I know. I put the blame squarely on TM shoulders. They should have a booklet or something for any users who install Unifi, and that will definitely help solve 98% of problems.

I rated 2 live chats with 0 star and no any action or message from them though..

I rated 2 live chats with 0 star and no any action or message from them though..

I am currently in rm179 with 500turboed

If I downgrade to rm129 100mb will I still able to watch basic channels on tv?

I understand that plan 129 will not have tvbox. But I already got tvbox from previous plan....if they didn't take back. Can I continue watching basic channels?

Thanks all

this can be a proof.... my bill statement. look carefully one by one...

story like this... last nov i'm on rm139 30mbps, 21 july 2018 received email i'm eligible for the 300mbps turbo upgrade for phase 1 (aug - dec 2018). after making noise almost 3 times on live chat and email 3 times also, on 14 sept i opt to change the plan to rm129 100mbps, and afternoon on their system my plan shown unifi 100mbps BEST (STB), at the late evening somehow i see order change with PONR submitted again, an hour later, boom... 300mbps....they charge me rm139 (exc ST).

You're having a laugh. Digital age still need to print booklet ah? Lol.
Print also customer will not read, you know lah how lazy Malaysians are, read also like didn't read one. Comprehension elek. That's why customer service people can only give cookie cutter answers and most are satisfied.

Live chat, posed the same questions and still cookie cutter answers. Left a zero star rating and comments. Now await their action/inaction.

I am actually serious. You know that most won't even waste their time going to whatever link that TM suggests. At least, a booklet is there in physical form, but as you say, they won't read too, so they will come here and ask pointless questions again lol.

Mine i gave 0 and they called me lol

lol, thought you said livechat was useless, better walk to TMpoint? How come you still...

hi,after live chat how to rate 0?by call or apps?i tried using apps but nowhere can see rating..

I rated 2 live chats with 0 star and no any action or message from them though..

Mine i gave 0 and they called me lol

hi,after live chat how to rate 0?by call or apps?i tried using apps but nowhere can see rating..

Lol. Because it's there and much better to batter them about this issue which they caused than to ask about it here, right? We never got better services and cheaper prices by just taking whatever TM gave quietly.

this can be a proof.... my bill statement. look carefully one by one...

How many still NOT turboed???