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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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TSSilentVampire
post Sep 22 2018, 02:04 PM

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QUOTE(ohman @ Sep 22 2018, 01:47 PM)
got my new router after getting new package, rm129 100mbps.

was on rm229 50mbps.

after changing new router, still not getting new speed, still at 53mbps.

the technician can only help to log a report.

so now i am still stuck at old package, rm229 until i can get the new speed, then only im on the new package rm129.

wtf??? anyone facing this issue?

why cant they just activate my new package with new price , i am happy to pay rm129 for old speed ( 50mbps ). they can only change my package once i get the new speed. doh.gif
*
Did you try to troubleshoot by reading 1st page, 1st post, green text?
ycs
post Sep 22 2018, 02:05 PM

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QUOTE(soonwai @ Sep 22 2018, 01:59 PM)
It is. Depending on quality, can go up to 10Gbps. I think most here are getting new cables. If buying new ones and Cat6 is same price or not much more expensive, may as well go for that.
*
is Dintek cat5e good quality? i have some left over in a box, can crimp some short cables?
nuel92
post Sep 22 2018, 02:10 PM

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QUOTE(ohman @ Sep 22 2018, 01:47 PM)
got my new router after getting new package, rm129 100mbps.

was on rm229 50mbps.

after changing new router, still not getting new speed, still at 53mbps.

the technician can only help to log a report.

so now i am still stuck at old package, rm229 until i can get the new speed, then only im on the new package rm129.

wtf??? anyone facing this issue?

why cant they just activate my new package with new price , i am happy to pay rm129 for old speed ( 50mbps ). they can only change my package once i get the new speed. doh.gif
*
What router are u using?
soonwai
post Sep 22 2018, 02:11 PM


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QUOTE(ycs @ Sep 22 2018, 02:05 PM)
is Dintek cat5e good quality? i have some left over in a box, can crimp some short cables?
*
For 1Gbps? Good enough. Mine is Dintek Cat5e also. Half a box left.

10Gbps, no idea. Planning to test once I have the equipment. The guy in the US who posted some 10G results used Cat5e from Monoprice. Not exactly a source of really good quality cables.

Anyway for short cables, less than 2-3m, quality is usually not a problem.

This post has been edited by soonwai: Sep 22 2018, 02:16 PM
tien171
post Sep 22 2018, 02:14 PM

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QUOTE(ohman @ Sep 22 2018, 02:47 PM)
got my new router after getting new package, rm129 100mbps.

was on rm229 50mbps.

after changing new router, still not getting new speed, still at 53mbps.

the technician can only help to log a report.

so now i am still stuck at old package, rm229 until i can get the new speed, then only im on the new package rm129.

wtf??? anyone facing this issue?

why cant they just activate my new package with new price , i am happy to pay rm129 for old speed ( 50mbps ). they can only change my package once i get the new speed. doh.gif
*
do the following may help smile.gif

check your Unifi Dashboard on the portal . Is it 100Mbps plan now.

Check your PC lan internet connection . Is it 1 Gpbs

check your Lan cables from BTU to router to PC . is what CAT ?

Test using wifi on wireless AC . what is speed ?

What smartphone are you using for the test ?

info
I am on 300Mbps plan and have 3 cellphone
Xiaomi Poco get 325 Mbps
Samsung S7 get 305 Mbps
Samsung S3 get 140 Mbps
All test on 5GHz AC wireless.
your cellphone does matter smile.gif



This post has been edited by tien171: Sep 22 2018, 02:34 PM
TSSilentVampire
post Sep 22 2018, 02:20 PM

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QUOTE(ycs @ Sep 22 2018, 02:05 PM)
is Dintek cat5e good quality? i have some left over in a box, can crimp some short cables?
*
See 1st page, 1st post, green text.
dickybird
post Sep 22 2018, 02:43 PM

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QUOTE(ohman @ Sep 22 2018, 01:47 PM)
got my new router after getting new package, rm129 100mbps.

was on rm229 50mbps.

after changing new router, still not getting new speed, still at 53mbps.

the technician can only help to log a report.

so now i am still stuck at old package, rm229 until i can get the new speed, then only im on the new package rm129.

wtf??? anyone facing this issue?

why cant they just activate my new package with new price , i am happy to pay rm129 for old speed ( 50mbps ). they can only change my package once i get the new speed. doh.gif
*
What does your care@unifi page state your accounts as? The old 50 Mbps or the new 100 Mbps? Maybe they haven't activated it yet? Is in the queue of jobs?. Call 100 and ask the CS.
dickybird
post Sep 22 2018, 02:44 PM

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QUOTE(ycs @ Sep 22 2018, 02:05 PM)
is Dintek cat5e good quality? i have some left over in a box, can crimp some short cables?
*
🐈 6 or better!

This post has been edited by dickybird: Sep 22 2018, 02:44 PM
raemon
post Sep 22 2018, 02:55 PM

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user posted image

Did not receive any email prior to checking on account status on 17th Sept.

user posted image

Received this email and sms yesterday

Initially I also did not achieve 300Mbps. As I had read through the thread v34, I did some troubleshooting from all the tips given to people in the same boat and found our that it was my LAN cable problem. It was rated as Cat 6 but I bought that cable many years ago. Got a new one this morning and voila.... rclxm9.gif turbo-ed! drool.gif

Thank you all who contributed the troubleshooting tips. rclxms.gif

It took me many days reading to catch up but it was worth it! thumbup.gif thumbup.gif

I'm still catching up in v35. laugh.gif

This post has been edited by raemon: Sep 22 2018, 02:56 PM
dickybird
post Sep 22 2018, 02:58 PM

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QUOTE(raemon @ Sep 22 2018, 02:55 PM)
user posted image

Did not receive any email prior to checking on account status on 17th Sept.

user posted image

Received this email and sms yesterday

Initially I also did not achieve 300Mbps. As I had read through the thread v34, I did some troubleshooting from all the tips given to people in the same boat and found our that it was my LAN cable problem. It was rated as Cat 6 but I bought that cable many years ago. Got a new one this morning and voila....  rclxm9.gif turbo-ed!  drool.gif

Thank you all who contributed the troubleshooting tips.  rclxms.gif

It took me many days reading to catch up but it was worth it!  thumbup.gif  thumbup.gif

I'm still catching up in v35.  laugh.gif
*
Great! Enjoy your speed upgrade!
TSSilentVampire
post Sep 22 2018, 03:01 PM

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QUOTE(raemon @ Sep 22 2018, 02:55 PM)
user posted image

Did not receive any email prior to checking on account status on 17th Sept.

user posted image

Received this email and sms yesterday

Initially I also did not achieve 300Mbps. As I had read through the thread v34, I did some troubleshooting from all the tips given to people in the same boat and found our that it was my LAN cable problem. It was rated as Cat 6 but I bought that cable many years ago. Got a new one this morning and voila....  rclxm9.gif turbo-ed!  drool.gif

Thank you all who contributed the troubleshooting tips.  rclxms.gif

It took me many days reading to catch up but it was worth it!  thumbup.gif  thumbup.gif

I'm still catching up in v35.  laugh.gif
*
Congrats, but you should have just read the 1st page, 1st post, green text, and that would be much better than reading though V34.
koba76
post Sep 22 2018, 03:01 PM

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Just Upgrade from 50 to 100mbps...My old btu and router innatech brand..my router rg4332 confirm not support 100mbps...test both dl and ul speed both just stuck at 40+ mbps...cant go up more than that...😅
cashie
post Sep 22 2018, 03:07 PM

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Hi guys just one question:
I try to downgrade my current package from rm179(50mbps) to rm129 for 100mbps, but the TM point guys say I need to cancel my package first then re-apply again after 24 hours under the same name.

Is this true or he is telling lies just to avoid me from downgrading my package.
Doraku
post Sep 22 2018, 03:10 PM

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QUOTE(zher4883 @ Sep 22 2018, 07:31 AM)
Did you bothered to read the first page, first post, green text?
*
LOL he didnt read title meh?
QUOTE
> Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO! (Unifi)


QUOTE(Xiia0Ban @ Sep 22 2018, 11:17 AM)
TM has turbo-ed my speed to 500mbps but I'm receiving only 250mbps max even on my 5Ghz network. I'm suspecting the BTU might be bottlenecking. Can I ask TM to replace a newer version of BTU since mine was many years ago.

BTU: Alcatel-Lucent I-240G-P
Router: Asus AC55UHP
Range Extender: TP-Link RE450

Tested on iPhone 7+ right in front of my router as I don't have any gadgets with Ethernet port at the moment.
*
Please dont expecting that you can get full turbo speed using WIFI sweat.gif sweat.gif and with a 2x2 phone sweat.gif , your current router wifi only max out about 350Mbps and your range extender Will decrease wifi throughput Extender. And its not your GPON BTU bottlenecking. BTW you doesn`t have a laptop?
https://www.blacktubi.com/review/asus-rt-ac1200g-review/
cashie
post Sep 22 2018, 03:10 PM

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anyone from bandar kinrara had received the turbo upgrade? being waiting for quite sometime already
Doraku
post Sep 22 2018, 03:13 PM

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QUOTE(cashie @ Sep 22 2018, 03:10 PM)
anyone from bandar kinrara had received the turbo upgrade? being waiting for quite sometime already
*
Yup here you go

https://forum.lowyat.net/index.php?showtopi...post&p=90260941

https://forum.lowyat.net/index.php?showtopi...post&p=90206848
TSSilentVampire
post Sep 22 2018, 03:18 PM

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QUOTE(koba76 @ Sep 22 2018, 03:01 PM)
Just Upgrade from 50 to 100mbps...My old btu and router innatech brand..my router rg4332 confirm not support 100mbps...test both dl and ul speed both just stuck at 40+ mbps...cant go up more than that...😅
*
Not surprising at all. Change your router. Refer to 1st page, 1st post, green text, for list of compatible routers and other general info.

This post has been edited by SilentVampire: Sep 22 2018, 03:18 PM
popice2u
post Sep 22 2018, 03:19 PM

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live chat with unifi regarding turbo upgrade....suruh kita be patience and tunggu
dickybird
post Sep 22 2018, 03:28 PM

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QUOTE(popice2u @ Sep 22 2018, 03:19 PM)
live chat with unifi regarding turbo upgrade....suruh kita be patience and tunggu
*
Biasalah tu
raemon
post Sep 22 2018, 03:34 PM

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QUOTE(SilentVampire @ Sep 22 2018, 03:01 PM)
Congrats, but you should have just read the 1st page, 1st post, green text, and that would be much better than reading though V34.
*
Yeah. I did actually. The rest was just catching up. 😁
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