hey guys,
I place a order from one seller from shopee name superpro8391. when i try to contact seller thru via shopee chat and i got auto reply from seller. it wrote will ship the item during mco within 2~3 days. After a few days, i try to contact the status but seller didnt response so i decide to cancel my order since no progression were make. Few days later seller rejected my cancellation. i wrote email to shopee team and they say will assist me and got response from shopee it say seller has shipped out the item but when i check the tracking No from courier website, it not available tracking no, we keep trying.
shopee email sent content  if we ignore the email case close and we try to response back to shopee by mail and unbelievable shopee mail is full.
try to call the call center, no response.
shopee's customer service running away from inquires.
1.my money didnt get refund
2.didnt get any parcel
3.fake tracking no
Does anyone knw what shld i do now ?

Exactly same situation like me except different seller
Contact Shopee CS via Chat, under Help Centre and see

maybe they change payment vendor need keyin back msos just toup shopee wallet than msos code no need

Saved card? Some time if the card is saved, it won't ask otp.

yep. no more MSOS verification. directly pay.
thats why now im locking my shopee apps in case my nephew accidently tap buy 

Today the question is answered. So this is what happened i think, normally last time if you do EPP, they will charge you on statement date, instead the day itself when you make purchase.

From what i think, they probably changed that SOP and start charging the purchase day itself. (this you have to confirm with bank CS itself).

This is what happens when you ask for refund for EPP on Lazada:

I got charged once on purchase day (20th march), second time on my statement date (25th march), and third time the remaining outstanding of my total (1st april). after that i got back the refund in full (6th april).

looks like poslaju is getting slower now
2 items picked up yesterday but no update until now.

1) Are those selling VPN legit?

2) Those that claim lifetime, means that you pay one time (eg RM10.00) can use forever? 

3) Any reason why not able to search "VPN" in Shopee app but ok in web browser?

yep. mine 2 parcel stuck at poslaju hub 2 days now. expected

looks like poslaju is getting slower now
2 items picked up yesterday but no update until now.

yep. mine 2 parcel stuck at poslaju hub 2 days now. expected

mine stuck at dispatched
before that was quite fast during MCO

looks like poslaju is getting slower now
2 items picked up yesterday but no update until now.

anyone know if SCBMON can be used on any seller or only shopee mall/preferred?

15 Apr 2020, 01:30:43 PM Item delivered to XXXX Pos Laju Puchong
15 Apr 2020, 08:50:13 AM Item out for delivery Pos Laju Puchong
15 Apr 2020, 05:27:20 AM Arrive at delivery facility at Pos Laju Puchong
02 Apr 2020, 06:20:14 AM Arrive at delivery facility at Pos Laju Puchong

My parcel stucked at pos laju puchong hub about 13 days then only start delivery.

My parcel stucked at pos laju puchong hub about 13 days then only start delivery.

I think they must be overwhelmed. Normally my packages come from Bangi. The last 2 days, I've seen deliveries coming from Poslaju Semenyih and UKM. Looks like they're doing some load balancing and routing packages to less overloaded hubs.

ya, my parcel with Poslaju now took like at least 7 working days.. after the seller ship out, the tracking stuck from the ship out day... so, when i check with Poslaju, they said if u didnt receive after xx day, then, u can come to us again... the xx day given is like 7 working days from the ship out day...

I normally count from the date the tracking is in Poslaju's system. Some sellers maybe going to courier office only once a week or waiting for pickup. I'm sure pickups are delayed also.