call CS to change

Received my Amex paywave. Requested at 1U centre and received within 2 working days.

I think my card is on the way, tried to use my Amex today and it cannot go through.

So is it blocked by bank while pending for new card to arrive?

Yes what a bad time to have my card blocked as tomorrow is 11.11 sales...

Did CS tell you upfront that they're going to block the card?
If yes, I don't think it's their fault.
You should have planned the replacement well.

Nope I am not blaming anyone. Just tough luck lol. Cs did say the card will be blocked but I expect the card to arrive by now since it has already been a week.

Took me 4 weeks to get mine. New application. Something screwed up between maybank2me and poslaju but they blamed my "premise closed" though I was home

This post has been edited by beLIEve: Nov 10 2018, 09:02 PM

Last time, when I applied for Maybank FC Barcelona Visa Credit Card, it was a extremely frustrating experience dealing with Poslaju. Yeah, I know that this is the Maybank 2 Card thread, but my point is about the rather inefficient Poslaju service.


Maybank was very efficient in quickly preparing and embossing the credit card, and sent out the cards from Maybank Headquarters within 1 working day.


All hard work done by Maybank was literally wasted by inefficient Poslaju, as my Credit Card was kept at a PosLaju Collection Centre for almost a week.


Upon getting the tracking number from Maybank CS and checking the status in PosLaju Track and Trace website, it was stated that Poslaju did attempt to come to my house to send my credit card, but the postman cancelled the delivery since there was no one at home. The truth is that my family members were at the home the whole time, and they did not hear any knock or sound from any incoming postman. So, the postman could have "faked" the delivery status of my credit card, in PosLaju Track and Trace website.


When I collected my credit card in the PosLaju Collection Centre, the postman claimed that it was "standard operating procedure" NOT to leave a document collection card in my mailbox, since the document is actually a credit card. It was a security measure implemented by PosLaju.


I replied that the postman could have left a document collection card in my mailbox, and discreetly ticked "document" instead of "credit card" on the document collection card, as a form of security measure. At least that way, I would knew that I have a pending Poslaju envelope waiting to be collected, rather than being left in a state of unknown.


The postman in PosLaju Collection Centre said that if the postman knew it was a credit card, they would NOT deliver the credit card to customer's home, and instead wants the customer to come personally to PosLaju Collection Centre to collect the credit card. No document collection card in my mailbox, no one calling my handphone to notify me, and worst of all, the credit card may be resent to Maybank Headquarters, if I did not get the tracking number from Maybank CS.


In the end, what is the role of Poslaju, after being hired by Maybank to deliver credit card? No one knows for sure.

This post has been edited by kart: Nov 10 2018, 11:29 PM

U can option to collect in mbb branch.

hehe mine was more interesting. They gave me a wrong tracking number By the time they gave me the right one, already 2 attempts.

And the website states that Mr Postman left a note in my letterbox. When I said habuk pun tarak, they say ditiup angin.

In the end, I think, I help you, you help me lah.

This post has been edited by beLIEve: Nov 11 2018, 02:42 AM

Hi guys

I get the paywave function for Amex card.

Yesterday i went to a few location like Giant, petrol(walk in payment) and tried it but faild, only accept for pin.

Did you guys also facing same issue?

of course la. it's not widely/barely accepted yet.

request for amex replacement to MBB damansara utama branch last mon (5/11), mbb sent out the card (7/11) but the card stuck at kelana jaya post office for 3 days , until today still no out for delivery.

Call the kelana jaya post office, they say no postman for delivery to DU area. Ended up need collect myself

First time i heard DU area not covered lol. The distance is like <10km

This post has been edited by hakkai0810: Nov 12 2018, 04:42 PM

Should request at 1U card center and collect at card center as well, hassle free

amex contactless need request via call, card centre cannot issue amex contactless according to the cs.
anyway, got my card now , its exactly same number and cvv lol except extra 1 paywave logo.

Why not? I got my AmEx contactless replacement card from The Gardens card centre.

Ur card is printed in the card centre? i was hoping to bypass the pos laju delivery part as 11.11 sales is ended and the delivery might be delayed for quite some time. So i ask the cs if the card centre can print the amex contactless card themselves.

Below is what the cs reply me
"Hi , good day & thank you for reaching out to us. Kindly be informed, at the moment customer may only proceed to request for the said replacement (AMEX contactless) via customer care hotline at 1300 88 6688 & the card will be delivered via courier (Pos Laju). Thank you."

I don't know where it was printed. According to the officer in The Gardens, it will be printed and delivered from HQ. Doesn't matter, can get within the same day if requested at noon on a working day.

This post has been edited by fruitie: Nov 12 2018, 10:51 PM

oh ok noted thx thx. Learn a lesson , next time better go card centre during those delivery peak period

This post has been edited by hakkai0810: Nov 13 2018, 09:08 AM