Hi, Im using TP-Link AC1200 which is provided by TM, and connect with TP-Link homeplug, my modem on firsg floor and router on ground floor. I found that my router will almost everyday not connected to internet, but still can watch HyppTV programme, it usually will turn back to normal if I restart my router (not modem), it almost everyday and at least 2-3 times or more will have this situation. May I know this issue is because Im using home plug as the internet connection mighf not stable, or is my modem/settings have any faulty which will cause this issue?

Everyday need to restart at least one time is very trouble, sometimes it suddenly not connect to internet while Im sending files. I will off my router everyday b4 i go to off. Is it has anybody here facing same issue, and is it has any solution?

Thank you.

My initial.plan was ruby only. Then upgrade speed and add on ultimate with free calls. No order for cancellation. I make any complains also. Maybe it's like what sis fruitie said earlier, it's TM way of standardizing packages ??

Yeah vison homes got 2 yrs back I think but theirs using the pole type
I'm at pearl132( phase 4 vision home) using underground cables, that's why the delay after countless complains to TM. I started with 30mb then upgraded to 50mb with rm10 top up

I guess we need to wait for 802.11AX router then lol
Asus RT-AX88U Wow
802.11ax (2.4GHz) : up to 1148 Mbps
802.11ax (5GHz) : up to 4804 Mbps

https://www.asus.com/media/global/products/..._90_end_500.png

I think you need to resize your siggy bigger lol

need new router, mine was 500 but cap 100 what the heck .

what router u use bro ? the tabung one or new tplink one?

there is a unifi fiber customer, unifi website show his account update to 500mbps at august 13/14, receive sms at august 20, but till now august 24, unifi still running at previous package 50mbps speed, restarted Fiber Modem & Router already.

he would call TM 100 next time.

Nope. It is the router issue, not much you can do about it. Firmware ans hardware issues. Most people had this porhelm here with that router. Change your router to the TP-Link Archer C7 v5 or v4, and it will stop happening.

Not what the heck. TM only promised wired connection. Wireless is your problem, according to them anyway, so if you want something good, you have to change to a better router.

Does his BTU or router support the speed? Otherwise, call 100 and let them sort it out on their end.

Mind sharing what is the router model TM supplied you with?

D-Link DIR850L

Perhaps you meant this as a harmless joke but if you have the faintest idea of the background that ppl come from, I think it would be best to refrain from comments like that 😐

And from what I've found so far, the TP-Link Archer C7 costs RM 350 leh

Same like mine. Should be able to support my T9E

Chill bro, of course it's just a joke...

Facts is what you pay is what you get, if everyone wanna good router, of course the price also costly then. (Beside that model, still got many cheaper model for replacement.)
Otherwise, you can lodge complain to TM if you can proof that it's your BTU faulty (ask for replacement) or asking for new equipment (if under 12-mths warranty/ or renew contract)

I see then the deciding factor of wifi speed is not 2x2 itself? I saw the kill ac card in alienware is also 2x2 but can go up 1.6 or 1.7g if I rmb correctly. So if I change to 3x3 router and using the same 2x2 card Will the speed on wifi improve or since my wifi only have 2 antenna the extra 1 is wasted?

Menjalara area.....anyone got upgraded?

I can't get more than 400mbps if I am using wifi on 5GHZ with my smartphone. I'm on 800mbps and using Asus RT-AC1300UHP. I will test using LAN on my MacBook tonight to check.
I wonder if it's my smartphone bottleneck or something else.

normal, phone usually having single chain or dual chain wifi only.

not to mention, certain phone will automatically enter into power saving mode and this will further reduce the wireless reception and throughput.

This post has been edited by Ebony & Ivory: Aug 24 2018, 08:59 AM

Yup that's true.

Good no cheap, cheap no good In typical scenarios that is.

Made a report today. Will see what they say once they check outside the house + inside. Can expect they will suggest changing the router. It's likely that I'll ask for them to renew the contract to the new UniFi advance plan. Thought of changing to Maxis, since same infrastructure but TM is still king; unless you're lucky enough to be covered by TIME