I just completed a purchase at Shopee, so far not encounter any issue. And the apps push notifications has improved a lot, almost instant after payment made.

you are right, now i just tried to login using another device, manage to top up using aeon big visa
dunno what's the reason

Seems quite inconsistent the way points are being credited. Will wait a few more days and see, otherwise will reach out to cs team.

Aeon big Visa cash back cycle pool start at 10th or 1st of every month?

This BigPay service and system are really below par. I tried to withdraw RM4000 from ATM but it failed. Then I tried RM3000, and it worked. To my surprise, BigPay deducted both RM4006 and RM3006 from my account although only the RM3000 withdrawal was successful.

I called the customer service hotline and the officer asked me to fill up a dispute form. Refund will only be made 3-5 working days later. What kind of service is this?!!

Like this card with very good foreign exchange rate.

Wow, you have a point to be upset. Considering the only allow 10k max topup, almost half of that now is in dispute.

Previously I did encounter another bad experience with BigPay as well. One of my topups was missing in their crappy system. It took a few days for them to manually credited the money to my account after my complaint. If I did not check and complain, they would just quietly “eat” my money.

Wondering if we have less than 7k in the card like got 6.5k. First withdrawal of 4k failed but deducted in the system. Then withdraw 3k which is insufficient fund, should be failed but if deducted the full amount n account become -512 like previous reported case, then this card will be temporary cannot be used anymore unlesd u top up more money into it. Then we top up 5k into it. After dispute, then refund the 6.5k, but it will break the threshold of 10k....pening....

yeah i hate that i have to consistently check my account and points to make sure the total deduct, top up and points is correct. kind of tiring. when contact them also an issue cause their cs is neither no respond or slow in respond.

This post has been edited by yvonnesoo: Aug 12 2018, 10:46 AM

My case is like that. I have RM9000 in my account. First ATM withdrawal of RM4000 failed. Second ATM withdrawal of RM3000 was successfully (RM3006 was deducted). Third ATM withdrawal of another RM3000 was not successfully as the balance in the account fell below RM3000 (because BigPay wrongly deducted RM4006 for the unsuccessful first ATM withdrawal of RM4000).

Yes, agree.. the CS support is slow n difficult to get in touch.. fb messenger also not working..

N today I just found out that my settled transaction for 6th aug onwards no points awarded.. 2 retails, 1 Boost.

I reloaded twice and purchased two AA tix on Friday but no points given. Well, I will give them some time then..

yeap fb messenger not working. they not even read my messages for days. my settled transaction for 4th aug onwards no points awarded too. another one is on 10th aug still in pending status so not sure yet. i notice this happened after i update to the latest bigpay apps

This post has been edited by yvonnesoo: Aug 12 2018, 10:59 AM

At least they will refund to you should be generous already.
Just that it need to take times.

Don't expect too much their services especially you are in Malaysia.
Everything you need to call and follow up regarding the missing amount or rewards.

Customers are need to "feed spoon" to the company for dispute about your problems.


Perhaps too many people apply BP already.
And this will cause slow to solve the problem.

I remember last time I call BP call center several time, straight away engage with "Nombor ini tidak dapat dihubungi, sila cuba sebentar lagi".
Seems like their call center need to improve as soon as possible.

Else, people will think "This company stable or not? Sound like Invalid call"..

Fb messenger since 23 July till now no response.. even the issues have been resolved now, at least response.. to me I feel their fb messenger no longer workable

my one since 18 jul till now not even see it yet. my issues have been resolved too. so my recent message to them, not sure still workable or not

Wow both my rm200 great eastern transaction get 0 bigpoints. Insurance excluded?

Hi all, noticed t,hese few days you guys having issue on bigpoint on usage, is all the related transaction are in settled status already?

Yup all settled and ZERO bigpoints

36 boost 6th
200 GE 9th
200 GE 9th