This BigPay service and system are really below par. I tried to withdraw RM4000 from ATM but it failed. Then I tried RM3000, and it worked. To my surprise, BigPay deducted both RM4006 and RM3006 from my account although only the RM3000 withdrawal was successful.

I called the customer service hotline and the officer asked me to fill up a dispute form. Refund will only be made 3-5 working days later. What kind of service is this?!!

Previously I did encounter another bad experience with BigPay as well. One of my topups was missing in their crappy system. It took a few days for them to manually credited the money to my account after my complaint. If I did not check and complain, they would just quietly “eat” my money.

My case is like that. I have RM9000 in my account. First ATM withdrawal of RM4000 failed. Second ATM withdrawal of RM3000 was successfully (RM3006 was deducted). Third ATM withdrawal of another RM3000 was not successfully as the balance in the account fell below RM3000 (because BigPay wrongly deducted RM4006 for the unsuccessful first ATM withdrawal of RM4000).

A big no-no to use KiplePay, at least for now, until they rectify all the technical problems.

We always complain about instability of BigPay app, but this KiplePay is worst than BigPay.

Missing top-ups, mess-up of credit/debit and unresponsiveness of customer service staff are very common in KiplePay. Worse still, they need to take 30 days to process withdrawal. That means after your money is deducted from your KiplePay account, it will only be credited to your bank account 30 days later. This is clearly stated in their T&Cs.

I have deinstalled the app.