Dell service of course good. they well known for it.
Reason need factory in china to fix is because they dont how to fix the problem here and no parts. Just imagine one day u wake up one to game, suddenly laptop cannot start. Need few months to repair and change whole motherboard. Then few months later u wake up want game, keyboard not working and expect u play game use mouse only.

Cant wait for them to fix my laptop and sell away this piece of shit

This post has been edited by Asgaard: Feb 14 2021, 04:15 PM

Sorry after read your story. Pity with u facing so many issue and problem. Actually i already pre-order with latest Onyx G RTX30. Hopefully will get good quality laptop.

Wanted to get an Illegear lappy after watching Hardware Unboxed best AMD laptop review and saw the XMG was on top and found out about Illegear but it seems like there are quite a lot of issues relating to quality.

I also saw the thread locked. Might have to look elsewhere instead. I too wanted to get a RTX30 series laptop. This was what I wanted but with what I have read about Illegear now I have to reconsider as who doesn't want reliability and good service support. Any suggestions of other brands? I have a old ROG with a 860m GPU.. yeah time to upgrade.

no wonder they locked the main thread and deleted some of my comments even without any reports

i guess they already given up on this platform since got too many complaints here ad so go fb easier to sca- sell

Asus is good if got the budget. Or else wait for Acer cheaper. The only thing to avoid is Acer monitor.

I think this is probably the best for RTX3060 lappy with max 130w TDP and New Ryzen processor.

Thanks for the update. Besides some quality issues aside which is a big concern we won't know the numbers of owners have issues to the numbers sold so hard to gauge.

Yeah now with social media plus reddit, it does seems like the forums seems to much more dead than now. I might have to troll the reddit forum. Not sure if want to wait bit longer as I heard the big brands are bringing in around Q2 of this year but prices are hmmm hence Illegear is quite tempting.

I will still go for Illegear for its price and my personal good experiences with their sales and support.
The ONYX V 3060 preorder is tempting but I still want to wait for AMD 5800H first.

read their website buyers' review what actually happened for those 1 or 2 stars one, I also feel scared.

What was your laptop's issue ?

TBH those units 2020 above quite little problems, first half of 2019 batches quite alot problem as they were uprising that time. im using a 2019 raven SE. So far so good at the moment.. next year may upgrade to onyx pro

Don't wanna sound like a representative or anything but to the people complaining about service I dont understand why. Among all the companies, this is the only company that i do not need to leave my laptop to diagnose for a week before they start fixing my laptop. I sent in for a screen replacement and told them that I urgently need my laptop so i sent on sunday morning and got my laptop before evening. I made sure they had stock beforehand. Could not do this with MSI last time... Dell different story la they come to your house and replace.

Overall satisfied with the 2019 illegear laptop so far.. i heard prior to first half of 2019 they had 2 major problems. 1 is the battery and second is the SSD was fixed without heatpads on it so it would overheat and spoil. I open up and check mine, it does have the thermal pad and i monitor temps doesnt heats up much.

Might upgrade to ONYX V 3060 soon.
Hope no more battery and SSD issues 🤔

Im thinking of the Onyx pro due to the magnesium alloy... lighter by 400grams haha

My battery on the onyx is also swollen after 2 years of usage. Throughout my 2 illegear laptop purchases (Onyx and Z5) I have went through 3 battery replacements. The cost of replacing the Onyx battery is 395 with 50 ringgit discount. Instead, I went to purchase another battery for 150 on Shopee for a similar battery model which is so far ok. So to those future Onyx buyers, bear in mind of this.

Bought from this guy.
https://shopee.com.my/wiwutechnologies?smtt=0.0.9

Yeah feel like waiting for it but with the pandemic, bit coin bull craze, material and supply chain disruption might make the prices go higher. 1 gen back should be still ok performance I think?


Lenovo eh? I checked the website and not much options. Where would I look to? Lazada or Shopee?
Good to know the support for you is good and gives me more assurance from owners that support is there. I wonder how Illegear compared to Level51 brand is. Any thoughts on this?


Good to hear that too. So from now on future shipments of laptops there will be quality improvements I hope.


I kinda like big monitors so the Selenite (don't feel like Intel) or Rogue is tempting but with the new proc not out yet here I am not sure if I will pull the trigger on the 4800H instead


Good to know there are other options out there for batteries. Thanks for the info

Someone reported my post? I wonder why.

is it the model with mechanical keyboard?
many users with this chassis having keyboard problem too,
it can be fixed by replacing the keyboard flex cable, but need to access the bottom of motherboard.

also yea, the battery sucks, mine also swollen a little bit just after a year

look up in this forum for more information about this chassis
http://forum.notebookreview.com/threads/to...gk5cp0z.815943/

This post has been edited by low0915: Feb 21 2021, 11:40 PM

https://www.youtube.com/watch?v=3IatljKTU_Y&t=16s
here's a demonstration on what keyboard problem i'm having,
just replaced the flex cable by myself and it's all working again.

tbh barebone laptop made by Tongfang is pretty fragile,
there's pretty lot of problem reported from other brands using Tongfang's barebones.

Used to be excited with Illegear, now not, you will discover the major problems after using it