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 Astro Version 13A, All about Astro Malaysia offerings

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khainiz94
post Aug 1 2019, 06:12 PM

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QUOTE(chuppachop @ Aug 1 2019, 09:38 AM)
oh, the EPG comes with program pixs, nice. Starhub box doesn't have any.
*
The new EPG is still in beta.
Too much lag and too slow loading.
But it is nicer to look at honestly.
Qash-M
post Aug 1 2019, 09:20 PM

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QUOTE(khainiz94 @ Aug 1 2019, 06:12 PM)
The new EPG is still in beta.
Too much lag and too slow loading.
But it is nicer to look at honestly.
*
Too bad no offline download for On Demand unlike last firmware.
Qash-M
post Aug 2 2019, 12:45 AM

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user posted image

ch.456 ceased as today.

But on the good side, we get HD upgrade for ch.130 & ch.241 Tayangan Hebat.

This post has been edited by Qash-M: Aug 2 2019, 01:09 AM
yongtjunkit
post Aug 6 2019, 06:07 AM

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Anyone have issue with Astro IPTV? Internet working but multicast Down


Edit : contacted Astro via Facebook and they blue ticked me

Like this must spend time and money just to contact their support ??

This post has been edited by yongtjunkit: Aug 6 2019, 07:32 AM
joshhd
post Aug 6 2019, 01:44 PM

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QUOTE(yongtjunkit @ Aug 6 2019, 06:07 AM)
Anyone have issue with Astro IPTV? Internet working but multicast Down
Edit : contacted Astro via Facebook and they blue ticked me

Like this must spend time and money just to contact their support ??
*

Apparently yes. Astro has the world class customer service that doesn't give a **** about customers problems. What they care is as long you pay your bills on time.

Try email them to wecare@astro.com.my along with your Astro account number for further assistance.
yongtjunkit
post Aug 6 2019, 03:52 PM

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QUOTE(joshhd @ Aug 6 2019, 01:44 PM)
Apparently yes. Astro has the world class customer service that doesn't give a **** about customers problems. What they care is as long you pay your bills on time.

Try email them to wecare@astro.com.my along with your Astro account number for further assistance.
*
So I’ve contacted them via twitter and they replied asking for personal details so that they can contact me, I’m not free for phone call and would rather chat/ email instead.... Will they do the same for email ?

This post has been edited by yongtjunkit: Aug 6 2019, 03:58 PM
joshhd
post Aug 6 2019, 05:04 PM

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QUOTE(yongtjunkit @ Aug 6 2019, 03:52 PM)
So I’ve contacted them via twitter and they replied asking for personal details so that they can contact me, I’m not free for phone call and would rather chat/ email instead.... Will they do the same for email ?
*

They might do the same for email. Just tell them your preferred contact method.
opjust
post Aug 6 2019, 08:32 PM

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Guys - anyone using Astro go on LG smart TV? All of the sudden Astro go apps no longer available from LG store?

Anyone know that happened? Call Astro they told me it’s LG issue.
yongtjunkit
post Aug 6 2019, 08:55 PM

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QUOTE(opjust @ Aug 6 2019, 08:32 PM)
Guys - anyone using Astro go on LG smart TV? All of the sudden Astro go apps no longer available from LG store?

Anyone know that happened? Call Astro they told me it’s LG issue.
*
I saw on their Facebook page this morning while I was contacting support that the app got discontinued
xxxgkssixxx
post Aug 6 2019, 11:04 PM

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QUOTE(opjust @ Aug 6 2019, 08:32 PM)
Guys - anyone using Astro go on LG smart TV? All of the sudden Astro go apps no longer available from LG store?

Anyone know that happened? Call Astro they told me it’s LG issue.
*
I just checked with Astro customer service via Facebook, they replied me with 2 messages:

"We are sorry to inform you that Astro will be decommissioning the Astro Go Smart TV app. We have since removed the app from LG store from downloads."

"We are updating the Smart TV app which shall include disabling the service from the LG Smart TV until further notice"


QUOTE(yongtjunkit @ Aug 6 2019, 08:55 PM)
I saw on their Facebook page this morning while I was contacting support that the app got discontinued
*
Do you have a link or screenshot of that post? I couldn't find it on Astro Facebook page.


joshhd
post Aug 7 2019, 01:49 AM

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QUOTE(opjust @ Aug 6 2019, 08:32 PM)
Guys - anyone using Astro go on LG smart TV? All of the sudden Astro go apps no longer available from LG store?

Anyone know that happened? Call Astro they told me it’s LG issue.
*

LG issue? Are they bulls**ting or what?
Must be Astro themselves want to discontinue Astro Go app on LG smart TV wan la...
yongtjunkit
post Aug 7 2019, 06:56 AM

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QUOTE(xxxgkssixxx @ Aug 6 2019, 11:04 PM)
I just checked with Astro customer service via Facebook, they replied me with 2 messages:

"We are sorry to inform you that Astro will be decommissioning the Astro Go Smart TV app. We have since removed the app from LG store from downloads."

"We are updating the Smart TV app which shall include disabling the service from the LG Smart TV until further notice"
Do you have a link or screenshot of that post? I couldn't find it on Astro Facebook page.
*
Here: https://www.facebook.com/134626279626/posts...7436304&sfns=mo
anfieldude
post Aug 7 2019, 12:31 PM

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AstroGo app not working on WebOS devices anymore. All good things must come to an end....was a good way to get the benefits of a 2nd decoder with a built in app. I wonder if they will come up with a subscription based app similar to all Smart TV OS as it shd be cheaper at least for them since no additional support for additional hardware.

On another note, any news on the new 4k based SetTop box release?
suffeylp
post Aug 7 2019, 01:58 PM

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QUOTE(anfieldude @ Aug 7 2019, 12:31 PM)
AstroGo app not working on WebOS devices anymore. All good things must come to an end....was a good way to get the benefits of a 2nd decoder with a built in app. I wonder if they will come up with a subscription based app similar to all Smart TV OS as it shd be cheaper at least for them since no additional support for additional hardware.

On another note, any news on the new 4k based SetTop box release?
*
looking forward for the 4K too. until today no news and EPL is starting this weekend, so i think 4K is no where near..
jimbet1337
post Aug 7 2019, 02:24 PM

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QUOTE(suffeylp @ Aug 7 2019, 01:58 PM)
looking forward for the 4K too. until today no news and EPL is starting this weekend, so i think 4K is no where near..
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The current STB is capable for 4K? Or is it already 4K STB? Didn't know about that.
joshhd
post Aug 7 2019, 03:25 PM

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QUOTE(jimbet1337 @ Aug 7 2019, 02:24 PM)
The current STB is capable for 4K? Or is it already 4K STB? Didn't know about that.
*

No...
Astro will be launching 4K UHD service to customers soon, maybe this coming September or October.
Customers will have to upgrade to new 4K UHD box to watch UHD channels.
jimbet1337
post Aug 7 2019, 03:32 PM

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QUOTE(joshhd @ Aug 7 2019, 03:25 PM)
No...
Astro will be launching 4K UHD service to customers soon, maybe this coming September or October.
Customers will have to upgrade to new 4K UHD box to watch UHD channels.
*
Thank you
opjust
post Aug 8 2019, 08:14 AM

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QUOTE(yongtjunkit @ Aug 7 2019, 06:56 AM)
Damn you Astro!
xxxgkssixxx
post Aug 8 2019, 10:43 PM

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QUOTE(yongtjunkit @ Aug 7 2019, 06:56 AM)
Thanks!
SUSLiamness
post Aug 9 2019, 10:25 AM

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This post has been edited by Liamness: Aug 9 2019, 12:57 PM

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