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 Honda Malaysia HORRIBLE AFTER SALES SERVICE, After sales service by Honda Malaysia

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TDUEnthusiast
post Dec 17 2018, 08:15 PM

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QUOTE(Garyu87 @ Dec 17 2018, 06:58 PM)
Hi Guys,

Just want to ask some advise and complain.

Honda City E Spec 2014
Owned for 4 Years up to this month (December 2014)
Renewed my insurance(HIP) from Honda
Serviced two weeks ago (Major Service RM 900+ and changed CVT oil)
Not an expert in cars but have some basic knowledge

Q1: Is there any significant difference in renewing your insurance from other company?

Q2: Is it okay for me to service outside because the service inside Honda service center is expensive compared to outside as most of my colleagues already did so? I am worried about warranty part and left one more year to go until the 5 year warranty over.
Complains:
1. Each time I service every 6 months, seems unnecessary as it wont reach 10K(Average 5-7K) millage.
2. They don't give back any extra black oil that wasn't poured finish and sometimes when I checked the black oil level it's around 70-80% full.
3. Bought their engine oil cleaner and treatment and then I specifically demanded that they don't pour it in except the treatment(As they always say will just pour into the engine when service) but provide me the bottle when completed the service. So, I asked supervise when he gave back my key but he told me sorry that he poured it in when I asked "Where's my engine oil cleaner?". Fine!. Later on I went and pump petrol to full to maximize it and noted a really good millage of 18km/l(maintained until my petrol left 30%) until I pumped air today and noticed that they pumped to 280kpa (WTF!) almost had some accident previously when people do emergency break and my car easily slide to the front but stopped in time because I maintained a distance(Lucky). Normally they never each service they pump to 220kpa only but this time was weird for them to pump to 280kpa.

Q3: My reverse sensor haywire(Starts to beep continuously when shifted to "R" that sounds exactly like near impact and cannot reverse anymore) after the last service a week later. So is it cover under warranty and needed honda to fix it? or I should just get it fixed outside as my colleague told me that it might be a loose cable only?

Q4. Obvious and stupid question but still need to ask. When my car cornering it feels like the car is going to lift up unlike 2 years back(Noted on wear and tear) when it's still new and I've done the standard alignment and balancing but still the same.
Heard some advises such as:
1. install a car balancing bar inside the engine compartment but VSA wont work at intended
2. Change suspension (Pay the price)
3. Get Honda to tighten those lose screws and etc

\
Complain on the CAR:
Front Passenger door side, produce sound such as pressing door sound onto the body when cornering despite slow or fast speed. Fixed twice at Honda service by changing the rubber at the door and adjust the door (Just adjust but dont know what in detail) but still the same after 2 weeks and then I gave up. The technician suggested that I poured some liquid solution onto the rubber that doesn't makes sense when affect on part only. Anyone who had the issue and fixed it?
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Q3: If there's a loose cable, the system won't work. You most likely have a defective sensor, and it should be under warranty. Ask your service centre.

Q4:
1. How's that gonna affect VSA?
JZenith
post Dec 19 2018, 09:34 AM

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QUOTE(TDUEnthusiast @ Dec 17 2018, 08:15 PM)
Q3: If there's a loose cable, the system won't work. You most likely have a defective sensor, and it should be under warranty. Ask your service centre.

Q4:
1. How's that gonna affect VSA?
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will be suspension issue when you corner and run through bumps / hole, if flat road cornering then its not suspension
might be your tyre grip
Garyu87
post Dec 19 2018, 09:38 PM

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QUOTE(TDUEnthusiast @ Dec 17 2018, 08:15 PM)
Q3: If there's a loose cable, the system won't work. You most likely have a defective sensor, and it should be under warranty. Ask your service centre.

Q4:
1. How's that gonna affect VSA?
*
Q3: Thanks for the advise and called the service center but they told me the latest issue check can be done on 3rd Jan 2019...lol. Might try to go there directly and try to get a quick check and hopefully can get it fixed then.

Q4: Just heard those concerns from others.
Garyu87
post Dec 19 2018, 09:39 PM

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QUOTE(JZenith @ Dec 19 2018, 09:34 AM)
will be suspension issue when you corner and run through bumps / hole, if flat road cornering then its not suspension
might be your tyre grip
*
Okay, thanks for the advise. thumbsup.gif

jackytiong
post Dec 20 2018, 11:14 AM

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How do i check they really change my engine oil?
MakNok
post Dec 20 2018, 11:25 AM

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QUOTE(K1963 @ May 8 2018, 07:10 PM)
Driving Honda CRV for 13 months, suddenly the battery cannot start.
Honda warranty book stated 24 months warranty. Went to Honda SC to claim new battery, instead Honda change warranty to 12 months.( without notices)
This is the last time buying Honda again.
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you don't the replacement battery to have another 24month warranty right?

INitial warranty 24month minus usage 13month....should left 11month warranty.
BUt Honda gives 12 month warranty...not good?

MakNok
post Dec 20 2018, 11:28 AM

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QUOTE(jackytiong @ Dec 20 2018, 11:14 AM)
How do i check they really change my engine oil?
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i think Honda SC sure change oil.
just that all other previous customer balance oil where SC collected might landed inside your engine instead.

my hunch lah since if SC never return balance oil to all previous customer as what TS complaining.
kons
post Dec 20 2018, 11:45 AM

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QUOTE(MakNok @ Dec 20 2018, 11:28 AM)
i think Honda SC sure change oil.
just that all other previous customer balance oil where SC collected might landed inside your engine instead.

my hunch lah since if SC never return balance oil to all previous customer as what TS complaining.
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their engine oil is from the drum directly.

dares
post Dec 20 2018, 11:46 AM

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QUOTE(MakNok @ Dec 20 2018, 11:25 AM)
you don't the replacement battery to have another 24month warranty right?

INitial warranty 24month minus usage 13month....should left 11month warranty.
BUt Honda gives 12 month warranty...not good?
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He means his claim was rejected because Honda quietly changed the battery warranty to 12 months even though the warranty booklet stated 24 months.
kidmad
post Dec 20 2018, 11:52 AM

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QUOTE(StevenYWH @ May 31 2017, 06:52 PM)
Think twice, thrice or don't even think about getting a Honda.

Very disappointed with Honda Malaysia service centre literally EVERY service centre.

On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.

Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.

So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.

This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?

So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.

Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.

Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot  ranting.gif
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Same goes to me... The service center is literally worst compared to Proton. Anything need to check you can do it during weekdays.. you have to take a day off and go to their service center and check during weekday.. basket who is going to compensate me then? Your car giving me problem and i need to take a day off to check...

Weekends? only minor service allowed... WTF BBQ...
dato K
post Dec 20 2018, 11:55 AM

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Ada honda ada amoi
jackytiong
post Dec 20 2018, 12:26 PM

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that is what it call SC - service center , only know how to service chnage parts. troubleshooting or repair go outside workshop.....
jasonlks
post Dec 20 2018, 08:07 PM

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user posted image

happen 1 month still cant fix, visited 4 times service center. JB area. HR-V indicators light showing acceleration not smooth.

1st visit honda wang loo motor mutiara rini, walk in. receptions told me need appointment for detail check, i need to beg them then she randomly ask a technician assist me using their eyes check only, and u know what. the technician suspect me modified car obd sensor something. and i told them i keep it original for warranty LOL. and I request him to test drive my car, they refuse and walk back in to SC and tell receptions this one need appointment. and receptions face like don't even care and keep telling me technician said unable to check need appointment.
from start to end not even try to plug in the laptop and find the error code for me. i fed up and left without make another appointment for checking. sometime i hope the car break down straight away make me easy.

2nd visit honda kah motor Kencana Mas 2, walk in, same thing, nobody will care your car got problem. detail check need appointment. Called the sales girl that i buy car, sales girl help me to call one of the technician guy to check. after done they help me reset computer and return me the car. after that the light is gone, but the driving still not smooth. in the same night, the indicators light come back.

3rd visit honda kah motor. This time i make appointment early for servicing the car. please note that my car 3 years and only about 22000km, never had any late service date. always service when 6 month times. when servicing, i ask them help me to check the indicators light. explain to them. even want to show them. they say no need. just sit back and drink coffee they will do the job. after waiting 2 hours in SC. they told me is done, u know what. they reset again the computer LOL.

within 24hr , the light come back. whatsapp the sales girl to advice. they email to KL seek advice. in the end msg me back told me it need to change meter panel.
user posted image

4rd visit this afternoon, sales girl busy, ask me to look for counter 8, and call technician out. the main technician call me after 25minutes, told me he is outside and asking another technician to entertain me. i explain everything to him. and ask him to test drive the car. finally ! someone is listen to me. he drove outside and understand the lag & sometime lose power from acceleration, but he said today cant check. they laptop is "hang", he ask me to come next monday tuesday morning to check. so i go home and wait LOL full of wasting time.

this is the 1st and last time own a honda. no issue about the quality,nothing is perfect, compare to the car break down, I actually care more about after sales service. paying so much for this kind of service.




ngohieng
post Dec 20 2018, 08:17 PM

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Wow, luckily never owned a Honda reading about all those horrible SC experiences. And will avoid Honda like plaques
cempedaklife
post Dec 21 2018, 02:39 AM

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QUOTE(kidmad @ Dec 20 2018, 11:52 AM)
Same goes to me... The service center is literally worst compared to Proton. Anything need to check you can do it during weekdays.. you have to take a day off and go to their service center and check during weekday.. basket who is going to compensate me then? Your car giving me problem and i need to take a day off to check...

Weekends? only minor service allowed... WTF BBQ...
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LOL. Biasa la, mine though 7 years car. Drive in on weekday early morning coz the night before car suddenly jerk and like dunno switch gear.

Ask me izzit normal service, ada make appointment tak, not free have to leave car for a few days, will look at it when free.

Niama, I straight dulan drive to outside workshop. At Least have some mechanic to hear me out la and advise what possible course. This one whatever advice pun tak ada. Straight ask you leave car few days. So free mer
kidmad
post Dec 21 2018, 06:56 AM

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reading all other ppls comment i feel like slap ping those faggots.. their policy is above customer.. I'm fking gonna get a proton.
K1963
post Dec 29 2018, 08:13 PM

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QUOTE(MakNok @ Dec 20 2018, 11:25 AM)
you don't the replacement battery to have another 24month warranty right?

INitial warranty 24month minus usage 13month....should left 11month warranty.
BUt Honda gives 12 month warranty...not good?
*
Honda Msia stated that they can change any warranty policy's without notice.
leotorino
post Jan 3 2019, 01:38 PM

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Teruknya after sales service huhu really bad experience for u.
They doesnt even bother to touch the meter panel, only rely to the computer. Atleast check la, maybe cable meter longgar ke.

Thanks for sharing this

This post has been edited by leotorino: Jan 3 2019, 01:39 PM
sgpdsmss
post Jan 3 2019, 10:58 PM

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Honda car selling like hot cake....so very high percentage the failure rate will increasing ...after sale service very bad..maybe the technician ..not well trained.. ....
Pugbunny
post Jan 3 2019, 11:47 PM

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Is there any complication of third party Honda specialists listing for reference?

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