Might I add ... it is atrociously horrible
I had IMA Battery Error message on my Jazz Hybrid.
I sent it to the dealer I purchased from in 2012 since it has all the of the car's service records.
The diagnosis is the inverter intelligent unit , costing RM10,000 is faulty and needs to be replaced and it will take 3 days.
I repeatedly ask for confirmation, since it is quite a hefty bill, if this is truly the fault and every time the answer from the service centre is affirmative.
Not satisfied, I seeked a second opinion; this third party workshop not only diagnose but verified correctly the fault and repaired the fault for RM1000 in less than 2 hours.
The car is now running well.
The fault is the IMA battery fan that has shorted, not the inverter that cost a bomb.
If I had proceeded with the repair at the service centre, not only would I have to foot a hefty bill but the true fault would not have been rectified either.
On one hand owners have to have their cars serviced at service centres , to avoid voiding warranties ; on the other you have service centre such as this that is incompetent and unethically mislead customers.
Makes one wonder how many car owners would have been taken for a ride given the service centre's incompetence.
It is real sham and shame on Honda
This is the same for other car SCs. I have used both Honda and Toyota. Both have this kind of service quality WHEN you have adhoc problems. Scheduled maintenance are all fine because they can just follow the book. But for adhoc case, they know nut about how to diagnose the issue. Bring outside workshop better. Even if they can find the problem, for example they know it's somewhere in the gearbox, what they will do is ask you to replace the whole gearbox which cost tens of thousands instead of fixing a particular part in the gearbox and all. From my experience and hearing complain from others, Proton, Perodua and Naza is even worst. Even Volkswagen is not that good either. These SC mechanics sucks.
Just the other day, I called Honda SC to check with them on diagnosing problem with a sound in my car. They said they are fully booked for car diagnostic until end of June. I double confirm and yes I heard it right. END OF FREAKING JUNE!!! So I said if my car have emergency issue which need to be fixed immediately also I cannot bring in my car? They answer is leave the car with them and they will check when have time. Also, checking for problem is RM80-150. Unlike Toyota which is FREE even for out of warranty cars.