lol, not every sc turn away walk ins la, take BCB in kota bharu for example, from the humble sc with 5 service bay to the largest sc in kelantan,
they still do walk ins, depending on how severe and urgent it is, i myself have tried it, walk-in twice due to loud noise when braking and reverse sensors failure, 1 of it was at weekend, they just simply check for me and inform me on the outcome, don't sink a boat just because there's a rat on it

Aiya, I am sure TS has been to many Honda service centers prior to this and he definitely knows that Honda service centers usually jam packed during weekend ones. Even on weekdays, some service centers are jam packed as well.

There is hardly any free person walking behind the garage and everyone is hands on deck.

I understand why the service center send TS back because the service center do not know when they can assign a free person to attend to TS and although TS is willing to wait, takkan he will be waiting until 6pm meh? Impossible what.

Unless the service center already knows that the problem is so minor and can be rectified within 5 seconds and then still refuse service, itu lain cerita already.

At the end of the day, everyone is the same. Everyone wants to go and get their things done first, everything always have the "aiya, my one small matter only, 5 minute kautim" but the point is that TS failed to see the service center is a corporate body with SOP. Every car in and out, every car checked needs to be recorded and they need to register TS here and there.

Mechanic bawah pokok has no SOP. They can leave the car they are attending to half way and then go change spare tire for another.

SCs should be flexible enough to allow some level of service for emergency cases. They should at least have a quick diagnosis to ascertain if the car is safe to drive or not. If it is not critical and can't be fixed immediately then an appointment can be made to get it fixed. That was all that TS wanted. He wasn't demanding to jump queue.

For example the check engine light came on for Mazda 3 so immediately I dropped in to a SC without an appointment. The SC accepted my car, checked and cleared the fault and I was on my way in 1.5 hours. I would be very disappointed if I was unable to get any service for my problem without an appointment. How would I know if my car was still safe to drive or not?

Hi all, urgent. Does anyone here know the complaint email or customer service email address? I couldn't find at all across the net. I need to write in a complaint urgently! Thanks for the help.

Euromobil by Audi Malaysia 👍🏼

Lol , u pay what u get bro

After sending cars of multiple brands over the years to authorised SCs (perodua, proton, kia, toyota, peugeot, merc, bmw, ford, sorry no honda yet); for me the best would still be toyota.

This post has been edited by amscouzach57: Jan 7 2018, 06:29 PM

actually different place have different of problem

my father used to own camry , because of the toyota SC is so UN-System in my hometown , book early 9.30 , people walk in can cut que

end up , now we own Honda Accord , Honda City , Honda civic FD , Honda civic FC , Honda CRV , no problem with honda service , 9am make appointment , even late 30 minutes stil able to get service , free breakfast , free coffe , u summore can wait at the waiting room look at the worker work on ur car without sweating , so far don't have problem with honda in my hometown

I agree. SCs located in Klang Valley area tend to be better than the ones located elsewhere.

This post has been edited by amscouzach57: Jan 8 2018, 06:33 AM

So my advice is go visit different of sc to get best treat of their service, my friend working on honda sc so every of my car also service by him, when he see i arrived , he will told the staff he will settle for my car

Very true. Toyota and Lexus for me

Yeap toyota cars may lack behind Honda in terms of specs but it’s after sales service still the best. Nissan also good but more expensive

The one I usually go to is in Hicom Glenmarie and while my previous car was very new, service times accept the 1st inspection were abt an 1-2hrs... then, it got longer between 2-4hrs depending on which service. Recently, I re-visited the same branch and they've opened up an express section in a new building just few blocks down the road and service time dropped back to 1hr instead of few.

Looks like due to the popularity of Honda cars to the point where there are just too many that any SCs could handle. I am happy to hear this particular SC invested in upgrading their facilities to accommodate the influx for customers these days. Not sure other SCs have follow suit yet.

Yea , seriously too many Honda cars to fight for the Service spots in klang valley. Mine even to book also need to wait almost 1 month for the next available slot, and that is on weekday. But when u got the slot, guarantee check from top to bottom. Unless it is emergency case like HIP or something where your car is towed to Service center.

This is where Honda is at, the sweet spot where there is a lot of 3S center but more cars on the road. Have to remember the cheapest jazz and the most expensive accord also will fight for same place.

Yeah... I recalled the time no so long ago I have to make 1-2 weeks in advance to book a weekend slot.

Btw, so far I only know HZN Glenmarie has normal and express SC under one roof where Express is for those who only do normal or major service while under the Normal SC, that is reserve for cars needing to do through check or fixing which are not covered in Express service.

I wouldn't be surprise Tenage Setia also practices it as they are one of the top 4S centres around KV.

"Don't buy Honda Cars"

I found this glue thingy on my Honda Accord (bought new from Honda on end year 2016) front bumper, when I changed my both front headlights (due to the LED lightbulbs were broken, within a year). This glue thingy is not supposed to be there as Honda only uses clips to put the bumper together. And it caused gaps at my front bumper. Problem is, why is the glue there on a new car?

I wrote my complaint to Honda Malaysia about this issue and they asked me to go to Honda Service Center (they need to check, snap photo and send report to Honda HQ). I went to the nearest center to check once, then due to my car was not bought there, I was asked by Honda Malaysia to go to the place from where I bought the car, which is about 30km away from my house. I went there for checking again.

Finally, Honda Malaysia final decision is the repair is not claimable due to I signed the inspection of good condition of the car when I collected the car, and they found my front bumper has scratches (indirectly you know they are suspecting that you crashed your car front bumper and you repaired it out of Honda service centers, and trying to cheat them).

But, did they open up the bumper and even engine of the car for you to inspect when you collect the car? How can you know the inside of the car is in good condition, and there is no “foreign materials” inside? You will never know the problems inside until you have the problems. This is a small problem, what if it is a hidden big problem?

From such experience, I am not confident with Honda cars which have hidden problems, and Honda do not want to take responsibility on it. So, please think twice if Honda is in your purchase list. #safetyfirst #honda #hondamalaysia
Honda Honda Malaysia
***Please share this if you think your friends and family deserve to know this. Thanks.


Attached thumbnail(s)

Honda Malaysia Customer Service Contact is just an white elephant. They only ask you to look for Dealer, SC.

Not all SC are helpful. Kxx Motox the worst.

To my surprise, Kah Motor Ipoh it’s the better one in Ipoh among other dealers.

Driving Honda CRV for 13 months, suddenly the battery cannot start.
Honda warranty book stated 24 months warranty. Went to Honda SC to claim new battery, instead Honda change warranty to 12 months.( without notices)
This is the last time buying Honda again.

Hi Guys,

Just want to ask some advise and complain.

Honda City E Spec 2014
Owned for 4 Years up to this month (December 2014)
Renewed my insurance(HIP) from Honda
Serviced two weeks ago (Major Service RM 900+ and changed CVT oil)
Not an expert in cars but have some basic knowledge

Q1: Is there any significant difference in renewing your insurance from other company?

Q2: Is it okay for me to service outside because the service inside Honda service center is expensive compared to outside as most of my colleagues already did so? I am worried about warranty part and left one more year to go until the 5 year warranty over.
Complains:
1. Each time I service every 6 months, seems unnecessary as it wont reach 10K(Average 5-7K) millage.
2. They don't give back any extra black oil that wasn't poured finish and sometimes when I checked the black oil level it's around 70-80% full.
3. Bought their engine oil cleaner and treatment and then I specifically demanded that they don't pour it in except the treatment(As they always say will just pour into the engine when service) but provide me the bottle when completed the service. So, I asked supervise when he gave back my key but he told me sorry that he poured it in when I asked "Where's my engine oil cleaner?". Fine!. Later on I went and pump petrol to full to maximize it and noted a really good millage of 18km/l(maintained until my petrol left 30%) until I pumped air today and noticed that they pumped to 280kpa (WTF!) almost had some accident previously when people do emergency break and my car easily slide to the front but stopped in time because I maintained a distance(Lucky). Normally they never each service they pump to 220kpa only but this time was weird for them to pump to 280kpa.

Q3: My reverse sensor haywire(Starts to beep continuously when shifted to "R" that sounds exactly like near impact and cannot reverse anymore) after the last service a week later. So is it cover under warranty and needed honda to fix it? or I should just get it fixed outside as my colleague told me that it might be a loose cable only?

Q4. Obvious and stupid question but still need to ask. When my car cornering it feels like the car is going to lift up unlike 2 years back(Noted on wear and tear) when it's still new and I've done the standard alignment and balancing but still the same.
Heard some advises such as:
1. install a car balancing bar inside the engine compartment but VSA wont work at intended
2. Change suspension (Pay the price)
3. Get Honda to tighten those lose screws and etc

Complain on the CAR:
Front Passenger door side, produce sound such as pressing door sound onto the body when cornering despite slow or fast speed. Fixed twice at Honda service by changing the rubber at the door and adjust the door (Just adjust but dont know what in detail) but still the same after 2 weeks and then I gave up. The technician suggested that I poured some liquid solution onto the rubber that doesn't makes sense when affect on part only. Anyone who had the issue and fixed it?