Welcome Guest ( Log In | Register )


10 Pages « < 7 8 9 10 >Bottom
Bump Topic Add Reply RSS Feed New Topic New Poll

Outline · [ Standard ] · Linear+

> Honda Malaysia HORRIBLE AFTER SALES SERVICE, After sales service by Honda Malaysia

views
     
Kilohertz
post Jan 28 2019, 05:22 PM

Regular
******
Group: Senior Member
Posts: 1,744

Joined: May 2010

Any recommended Honda service centre around Cheras area?
Fenix98
post Jan 29 2019, 06:32 PM

New Member
*
Group: Junior Member
Posts: 35

Joined: Jun 2016
Great..... I got to go in and change a airbag on one of my cars πŸ˜“ they said it would take half day....
Fenix98
post Jan 29 2019, 06:33 PM

New Member
*
Group: Junior Member
Posts: 35

Joined: Jun 2016
Can I just get the airbag and let my own foreman specialist do...... I guess not....

πŸ˜“
wkc5657
post Jan 30 2019, 10:55 AM

Getting Started
**
Group: Junior Member
Posts: 52

Joined: Aug 2015
QUOTE(Fenix98 @ Jan 29 2019, 06:33 PM)
Can I just get the airbag and let my own foreman specialist do...... I guess not....

πŸ˜“
*
No, airbags contain explosives, only certified handlers should touch them.
JZenith
post Jan 30 2019, 11:27 AM

New Member
*
Group: Newbie
Posts: 33

Joined: Aug 2018
QUOTE(Fenix98 @ Jan 29 2019, 06:33 PM)
Can I just get the airbag and let my own foreman specialist do...... I guess not....

πŸ˜“
*
sure can if you have deep pockets.

service centre do for free cause is their fault
mr_geforce
post Jan 30 2019, 01:03 PM

New Member
*
Group: Junior Member
Posts: 25

Joined: Jul 2012
QUOTE(kidmad @ Dec 20 2018, 11:52 AM)
Same goes to me... The service center is literally worst compared to Proton. Anything need to check you can do it during weekdays.. you have to take a day off and go to their service center and check during weekday.. basket who is going to compensate me then? Your car giving me problem and i need to take a day off to check...

Weekends? only minor service allowed... WTF BBQ...
*
basically this applied to all other car service centre. for proton, weekday is for troubleshooting and checking. while weekend is only gor minor and major service excluding car troubleshooting.
kidmad
post Jan 30 2019, 01:15 PM

Look at all my stars!!
*******
Group: Senior Member
Posts: 3,471

Joined: Jul 2005
QUOTE(mr_geforce @ Jan 30 2019, 01:03 PM)
basically this applied to all other car service centre. for proton, weekday is for troubleshooting and checking. while weekend is only gor minor and major service excluding car troubleshooting.
*
Dude no.. My home got few proton and I used to own one. Saturday they also entertain complains. Same goes to Kia NSS glenmarie they took my complain seriously... Usually no replacement part they will order I'll come back following week.
mr_geforce
post Jan 30 2019, 11:04 PM

New Member
*
Group: Junior Member
Posts: 25

Joined: Jul 2012
QUOTE(kidmad @ Jan 30 2019, 01:15 PM)
Dude no.. My home got few proton and I used to own one. Saturday they also entertain complains. Same goes to Kia NSS glenmarie they took my complain seriously... Usually no replacement part they will order I'll come back following week.
*
oooo. ok. perhaps i own 2nd hand car.. get different treatment..
TOMEI-R
post Jan 30 2019, 11:09 PM

Extraordinaire
********
Group: Veteran
Posts: 15,753

Joined: Mar 2007
From: Kuala Lumpur



Thank you for making Honda the No 2 best selling brand in Malaysia, year after year.
clive841202
post Feb 11 2019, 08:54 AM

New Member
*
Group: Junior Member
Posts: 12

Joined: Mar 2009
I bought my Honda HRV on may 2017. At Dec 2017, my car was caught in accident. After calling HONDA Service Center. They advice me to send to a Panel Workshop. After repair and repair, my Honda HRV still have problem. It was total 4 time of sending to workshop.

Imagine when i press my pedal to overtake vehicle, the exhaust smell came inside my car.
Sick of Honda poor quality car. I understand from technician not only my car having this problem.
unitron
post Feb 11 2019, 10:05 AM

W1(R)3d
*******
Group: Senior Member
Posts: 2,251

Joined: Jan 2003
From: In the shadows behind you



QUOTE(clive841202 @ Feb 11 2019, 08:54 AM)
I bought my Honda HRV on may 2017. At Dec 2017, my car was caught in accident. After calling HONDA Service Center. They advice me to send to a Panel Workshop. After repair and repair, my Honda HRV still have problem. It was total 4 time of sending to workshop.

Imagine when i press my pedal to overtake vehicle, the exhaust smell came inside my car.
Sick of Honda poor quality car. I understand from technician not only my car having this problem.
*
Most accident panel workshops that i know are con man operations.... at least after seeing 3 panel workshops and how they work.
Never do proper job, replace with non-genuine parts, basically cheapest cost for maximum profit

I would recommend you do like rich men, after accident repair, sell / trade in the car for a brand new one.
Otherwise later when your Audi/BMW/Merc accident, and repair, you come here complaint poor quality again.

It's not so much the quality of the car, but the quality of the workshops and the people.

My friend Toyota Altis accident and after panel workshop repair, also terrible
Kilohertz
post Feb 11 2019, 11:40 AM

Regular
******
Group: Senior Member
Posts: 1,744

Joined: May 2010

QUOTE(unitron @ Feb 11 2019, 10:05 AM)
Most accident panel workshops that i know are con man operations.... at least after seeing 3 panel workshops and how they work.
Never do proper job, replace with non-genuine parts, basically cheapest cost for maximum profit

I would recommend you do like rich men, after accident repair, sell / trade in the car for a brand new one.
Otherwise later when your Audi/BMW/Merc accident, and repair, you come here complaint poor quality again.

It's not so much the quality of the car, but the quality of the workshops and the people.

My friend Toyota Altis accident and after panel workshop repair, also terrible
*
Mazda was quite good in handling accident/repair, not sure about Honda's accident claims.
isma45
post Feb 11 2019, 11:49 AM

- rocking the highway -
****
Group: Senior Member
Posts: 570

Joined: Jun 2009
wow.. own honda but feel like luxury brand car already..
leon898
post Feb 11 2019, 11:58 AM

Casual
***
Group: Junior Member
Posts: 423

Joined: Jul 2009


QUOTE(isma45 @ Feb 11 2019, 11:49 AM)
wow.. own honda but feel like luxury brand car already..
*
reliability is not equal to luxury.
nowadays their quality deteriorate due to cost down project and sourcing externally
TimWiese
post Feb 11 2019, 07:42 PM

New Member
*
Group: Newbie
Posts: 11

Joined: Jul 2018
Hello Penangite, any recommendation or comment on Honda service center at mainland ? icon_question.gif

JM Motor Venture (BM) VS Motoria (PRAI)


Fenix98
post Feb 15 2019, 05:02 PM

New Member
*
Group: Junior Member
Posts: 35

Joined: Jun 2016
QUOTE(wkc5657 @ Jan 30 2019, 10:55 AM)
No, airbags contain explosives, only certified handlers should touch them.
*
Just done airbag recall update on my jap recon FD2R.....
They didn’t leave any scratches inside this time on this car and I got Complements on the condition of my car and how smooth it is.... saw the mileage moved by 1km.... πŸ˜… anyway I hardly ever drive it.....
Fenix98
post Feb 15 2019, 05:16 PM

New Member
*
Group: Junior Member
Posts: 35

Joined: Jun 2016
QUOTE(scorgio @ May 31 2017, 10:09 PM)
Mercedes Benz SC by HapSeng Star.
*
My friend brand new e series first service the boys left their tools on top his brand new boot scratching it badly.... you can see deep scratches.... he kicked up a big fuss and they resprayed the boot weeks later... remember we’re still in mostly in old Malaysia mentality...

This post has been edited by Fenix98: Feb 15 2019, 05:17 PM
pigduck
post Feb 25 2019, 10:18 AM

Getting Started
**
Group: Junior Member
Posts: 258

Joined: Apr 2006
QUOTE(K1963 @ May 8 2018, 07:10 PM)
Driving Honda CRV for 13 months, suddenly the battery cannot start.
Honda warranty book stated 24 months warranty. Went to Honda SC to claim new battery, instead Honda change warranty to 12 months.( without notices)
This is the last time buying Honda again.
*
Haha yes. Service Centres do NOT follow the service booklet. I have been overcharged at each and every service. Every time I highlight the booklet's costs they'll give some excuse. It's terrible. I feel cheated every time. Sure I get to send my car in for service and usually they'll take 1 day or so.

Once I sent in my car for service and mysteriously, my battery needed changing. I hate talking to them. Also, when you are late for a service choosing to follow mileage instead of month, you get charged a surcharge.

It's such an unpleasant experience. I had a Perodua and they were great throughout the 3 years when my car was under warranty and I was never angry like I am dealing with Honda.


ExCrIpT
post Feb 25 2019, 11:39 AM

Regular
******
Group: Senior Member
Posts: 1,409

Joined: Jan 2003


QUOTE(pigduck @ Feb 25 2019, 10:18 AM)
Haha yes. Service Centres do NOT follow the service booklet. I have been overcharged at each and every service. Every time I highlight the booklet's costs they'll give some excuse. It's terrible. I feel cheated every time. Sure I get to send my car in for service and usually they'll take 1 day or so.

Once I sent in my car for service and mysteriously, my battery needed changing. I hate talking to them. Also, when you are late for a service choosing to follow mileage instead of month, you get charged a surcharge.

It's such an unpleasant experience. I had a Perodua and they were great throughout the 3 years when my car was under warranty and I was never angry like I am dealing with Honda.
*
which outlet is that?
they have never dared to do something like that to me.
BravoZeroTwo
post Feb 25 2019, 11:53 AM

Enthusiast
*****
Group: Senior Member
Posts: 928

Joined: Jul 2012
A good friend traded his 2014 Accord for a Mazda during the tax break period. During his ownership of the Accord, he had complained to SC many times about steering vibration issue. SC just refused to file in his warranty claim.

Guess, under dealerships priority is always sales and service but not warranty claims, nothing else matters.

10 Pages « < 7 8 9 10 >Top


Bump Topic Add ReplyOptions New Topic
 

Switch to:
| Lo-Fi Version
0.0878sec    4.36    6 queries    GZIP Disabled
Time is now: 25th April 2019 - 02:44 PM