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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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MyProLife
post Jul 19 2024, 02:21 PM

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QUOTE(DeepMemory @ Jul 19 2024, 10:24 AM)
Hi guys latest update for Deco XE75 no longer can select dedicated backhaul for 6Ghz. What a bummer.
*
Which hardware version and firmware version btw?
My home on v1 somehow unstable in terms of roaming, something roaming may not happen with my phones when going upstairs
blacktubi
post Jul 19 2024, 02:52 PM

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QUOTE(MyProLife @ Jul 19 2024, 02:21 PM)
Which hardware version and firmware version btw?
My home on v1 somehow unstable in terms of roaming, something roaming may not happen with my phones when going upstairs
*
Fast roaming on or off

What phone do you use?
DeepMemory
post Jul 19 2024, 03:08 PM

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QUOTE(Moogle Stiltzkin @ Jul 19 2024, 11:58 AM)
eh how come? any reason given?  hmm.gif
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QUOTE(MyProLife @ Jul 19 2024, 02:21 PM)
Which hardware version and firmware version btw?
My home on v1 somehow unstable in terms of roaming, something roaming may not happen with my phones when going upstairs
*
This is my hardware version and firmware.

user posted image

I try pm tplink malaysia fb and their reply below

user posted image
Moogle Stiltzkin
post Jul 19 2024, 03:25 PM

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There is an issue with omada controller (docker self hosted)

5.13 works but 5.14 doesn't for some of us.

https://www.reddit.com/r/TPLink_Omada/comme...ta_ga_does_not/

They said they are fixing this.

Also there is another bug in regards to 2fa qr code. Do not use the dark mode, because the QR code becomes invisible. They are working on a fix, so until they do, stick to the white background ui for omada.
blacktubi
post Jul 19 2024, 03:28 PM

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QUOTE(DeepMemory @ Jul 19 2024, 03:08 PM)
This is my hardware version and firmware.

» Click to show Spoiler - click again to hide... «

I try pm tplink malaysia fb and their reply below

» Click to show Spoiler - click again to hide... «
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Deco switched to multi-band backhaul since quite some time ago. Hence if you click the mesh node on the Deco App, you will see there's 3 uplink.

It actually improve the backhaul capacity and make it slightly faster on the mesh node.

But I prefer fully dedicated backhaul with a slight tradeoff in speed in exchange for better consistency as well.
DeepMemory
post Jul 19 2024, 03:38 PM

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QUOTE(blacktubi @ Jul 19 2024, 03:28 PM)
Deco switched to multi-band backhaul since quite some time ago. Hence if you click the mesh node on the Deco App, you will see there's 3 uplink.

It actually improve the backhaul capacity and make it slightly faster on the mesh node.

But I prefer fully dedicated backhaul with a slight tradeoff in speed in exchange for better consistency as well.
*
Thanks for the info. I do prefer fully dedicated backhaul as I prefer consistency over speed as well. I noticed my mesh node signal is now Medium instead of Strong after this update. What a bummer. doh.gif
drmundo
post Jul 19 2024, 03:52 PM

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Hi , is this consider a good upgrade?

currently i am using 2x M9plus which is triband, and i accidently purchasec 2x x60 ax5400 dualband deco, yes, i accidentaly press check out from my cart and its already delivered to my door step.

hope someone can enlighten me


MyProLife
post Jul 19 2024, 04:56 PM

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QUOTE(DeepMemory @ Jul 19 2024, 03:08 PM)
This is my hardware version and firmware.

user posted image

I try pm tplink malaysia fb and their reply below

user posted image
*
So this is V2 hardware

Because for xe75 got two hardware versions. V1 uses broadcom soc while V2 uses Qualcomm soc. Firmware are different versions also.

V1 got 1.4.0 version which added some features (like useless eco function ported from M4R update). But I can also feel like the roaming function is becoming worse for somehow. (Note: fast roaming, ofdma and beamroaming are on, my phones are running Android with Snapdragon)
DeepMemory
post Jul 19 2024, 05:10 PM

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QUOTE(drmundo @ Jul 19 2024, 03:52 PM)
Hi , is this consider a good upgrade?

currently i am using 2x M9plus which is triband, and i accidently purchasec 2x x60 ax5400 dualband deco, yes, i accidentaly press check out from my cart and its already delivered to my door step.

hope someone can enlighten me
*
By right you can return the item sealed and get full refund depending on which platform you purchase.
blacktubi
post Jul 19 2024, 05:18 PM

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QUOTE(drmundo @ Jul 19 2024, 03:52 PM)
Hi , is this consider a good upgrade?

currently i am using 2x M9plus which is triband, and i accidently purchasec 2x x60 ax5400 dualband deco, yes, i accidentaly press check out from my cart and its already delivered to my door step.

hope someone can enlighten me
*
It should perform better than Deco M9 Plus

Deco M9 Plus should be retired now, even a good AX3000 dual-band mesh can outperform it
Moogle Stiltzkin
post Jul 22 2024, 02:04 PM

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if anyone wants to order EAP-773 (omada eco system), order via amazon website. It's HALF the price compared to shopee (yes that is also after calculating shipping and customs fee). No clue why.
https://www.tp-link.com/my/business-network...s-point/eap773/

I tested it, it works good (only tested wifi 6e 6ghz. Also tested for 2.4ghz to connect to yeelight iot led bulb which it did just fine. Could not connect to epson l3250 printer, no idea why)

If you check tplink firmware for it for malaysia site, it also uses the US firmware. So shouldn't be an issue? Only warranty might have issue if later have a problem sweat.gif

I checked the one i received was using the latest hardware revision. I don't know what they changed, just know that it was the latest laugh.gif

Also with a recent firmware update, you can now use it with poe+ and it will have full functional 6ghz with the blued led indicator. Whereas before the update, you were restricted to poe++ otherwise, if you tried poe+ it will turn an orange led to indicate 6ghz is no longer functional since not enough power. Not an issue anymore.


Last i checked, 1 unit of EAP-773 is same price roughly as that of a BE65 (BE11000) from shopee.


I bought a Samsung S24 Ultra, but could not test wifi7 with the ap. Because the phone has issue with wifi7 x-x; hopefully an update for the phone by next year roughly fixes it.

But using the omada controller web ui and mobile app, wifi 7 on the ap seems to be active. Just don't have a client device with wifi 7 to connect to it. Only wifi 6e 6ghz sad.gif



the omada ap doesn't require registering a tplink account, or signing in using one. You can create a local account. You also aren't forced to add your email (although if later you need to change password you can't unless you hardware reset your device manually). You also don't need to enable cloud (though you can if you want to, but i don't see why you would).

Mobile app also doesn't need to register/sign in tplink. Just add your local account to sign in to the ap.

In the omada setting you can disable pinging tplink for checking new firmware. Then you can simply just check manually yourself when needed only. Not constantly pinging tplink.


I came from ubiquiti ecosystem. Might not be as beautiful as that, but functionally it's fine, also the ui isn't that bad looking. They also did a good job with their mobile app.

Ubiquiti's newer u7 pro max has a heat thing in their UI. You don't get anything like that in the omada web ui or mobile app sweat.gif

This post has been edited by Moogle Stiltzkin: Jul 22 2024, 02:16 PM
oec88
post Jul 24 2024, 11:15 PM

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Seeking for help on my home setup please.

Devices that I have got:
- Alcatel Fiber Optic Converter Modem, provided by TM
- ASUS RT-AC1300UHP Router
- TP-Link Deco M4 AC1200

About my home:
- Long layout with about 2000 square feet, double storey

Objective:
- I want to extend WiFi signal to the rear end of the house as much as possible
- Rear end of the house has Astro Ulti Box, IPTV, some other WiFi connection required devices
- I wanted to use both pieces of Deco M4 as Access Point, or WiFi extender

What I have done:
- Alcatel Fiber Optic Converter Modem connected to ASUS RT-AC1300UHP Router through LAN cable, internet is working perfectly fine
- Downloaded TP-Link Deco App into my iPhone
- I setup 1st unit of Deco M4 with another LAN cable connected from ASUS RT-AC1300UHP Router, successful
- I setup and added 2nd unit of Deco M4 without LAN cable, successful
- Both Deco M4 units are having one WiFi SSID Name

Help Needed:
- Whenever I disconnect LAN cable from ASUS RT-AC1300UHP Router to the 1st Deco M4, 1st Deco M4 becomes no internet
- Is there possibility to setup 1st Deco M4 to obtain wireless connection from ASUS RT-AC1300UHP Router without a LAN cable? That would help with cable management
- If 1st Deco M4 is able to connect wirelessly to ASUS RT-AC1300UHP Router, then I can move the 1st Deco M4 unit to one room at down stair, while 2nd Deco M4 unit placing at rear end living room which gives stronger signal and bandwidth to ground floor

Thank you!

This post has been edited by oec88: Jul 24 2024, 11:20 PM
PRSXFENG
post Jul 25 2024, 09:17 AM

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QUOTE(oec88 @ Jul 24 2024, 11:15 PM)
Help Needed:
- Whenever I disconnect LAN cable from ASUS RT-AC1300UHP Router to the 1st Deco M4, 1st Deco M4 becomes no internet
- Is there possibility to setup 1st Deco M4 to obtain wireless connection from ASUS RT-AC1300UHP Router without a LAN cable? That would help with cable management
- If 1st Deco M4 is able to connect wirelessly to ASUS RT-AC1300UHP Router, then I can move the 1st Deco M4 unit to one room at down stair, while 2nd Deco M4 unit placing at rear end living room which gives stronger signal and bandwidth to ground floor

Thank you!
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1. Of course, it is setup to connect via cable and if you disconnect said cable it stops being connected.
2. maybe? I havent used a deco before but it will come with *serious* speed penalty if it is even an option

suggestion: avoid double nat by commiting to one system
use the Asus OR Deco ONLY, do not mix both brands into your setup

Unfortunately it seems like your Asus is too old for AiMesh, so getting another Deco as the main unit, replacing the Asus, and have the other 2 Decos connect wirelessly back to the main deco might be the best option

But again, wirelessly connecting it will always result in a penalty in speed because it has to both use the wifi to communicate back and also talk to your devices

So

Alcatel -> Deco 1 -> Deco 2 and 3
TongCN
post Jul 26 2024, 10:14 AM

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QUOTE(DeepMemory @ Jul 19 2024, 10:24 AM)
Hi guys latest update for Deco XE75 no longer can select dedicated backhaul for 6Ghz. What a bummer.
*
Now only i realised this option has been missing lolz..

Under 6Ghz now only has 2 which are "Security" & "Hide Network"

Using XE75 v1 with iPhone and Samsung phone both app showing same.
DeepMemory
post Jul 26 2024, 03:23 PM

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QUOTE(TongCN @ Jul 26 2024, 10:14 AM)
Now only i realised this option has been missing lolz..

Under 6Ghz now only has 2 which are "Security" & "Hide Network"

Using XE75 v1 with iPhone and Samsung phone both app showing same.
*
Yes correct. Sad that V1 also downgraded. My experience is my network is now less stable after this update. doh.gif
TongCN
post Jul 26 2024, 03:55 PM

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QUOTE(DeepMemory @ Jul 26 2024, 03:23 PM)
Yes correct. Sad that V1 also downgraded. My experience is my network is now less stable after this update.  doh.gif
*
Mine so far still ok.

But still hate the client listing like lagging update.

My TV already connected using wired but in the client list doesn't show up :\
enclashz
post Jul 29 2024, 10:21 AM

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Hi guys, currently I'm having issue with my TP-Link AX6600 router. It's working well before this but suddenly the router keep flashing red and blue light then the wifi drop.
Tried reset the router to default and reconfigure, but it only last overnight then start to having same symptom again.

Called Unifi so far no issue on their side.

Router details:

Hardware version: Archer AX90 v1.0/v1.20
Software version: 1.1.13 Build 20240509 rel. 69123

Anyone facing this issue too recently?
blacktubi
post Aug 7 2024, 10:16 PM

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QUOTE(enclashz @ Jul 29 2024, 10:21 AM)
Hi guys, currently I'm having issue with my TP-Link AX6600 router. It's working well before this but suddenly the router keep flashing red and blue light then the wifi drop.
Tried reset the router to default and reconfigure, but it only last overnight then start to having same symptom again.

Called Unifi so far no issue on their side.

Router details:

Hardware version: Archer AX90 v1.0/v1.20
Software version: 1.1.13 Build 20240509 rel. 69123

Anyone facing this issue too recently?
*
Send it back for warranty, sounds like the device is crashing.

Since the Archer AX90 is discontinued, you might get a free upgrade if you are lucky.
seand19
post Aug 9 2024, 10:34 PM

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Hi my doods, I need some advice. I signed up for Celcom fibre 300mbps package but yet to install.
The things is now I’m deciding which mesh is the best option for me and how to install. I’m torn between the deco m4 or the x10/20. Or have an x50 as a router and x10 as the other mesh nodes? Both have a cap of 300mbps at 2.4ghz. I’m leaning towards the m4 as I’m trying to keep it as budget friendly as possible.

I live in a smol double storey that’s about 600sqf per floor, not including outdoors as we are in an Endlot. The important areas that I need internet is the hall, the dining area, my study and bedroom. The hall is in the front of the house which is directly below the study room I intend to install my gaming set up. The dining room is about 5 meters from the hall. And my bedroom is also about 10 meters from my study. My bedroom is where my wife’s study/work area will be. The amount of total devices connected will be my gaming rig, her laptop, our individual phones and tv. Maybe some guests or friends who want to work from our dining area.

So my 1st question is; should I get the Celcom guys to install the router in my study and run a lan cable to my gaming rig so I have a more stable connection? I mainly game lol and download movies. Or should I get the Celcom guys to install the router in the hall and have a mesh in my study and run lab cable directly to my gaming rig? This is for internet stability to my rig.

2nd question, with 1 mesh as the router and the distances of the important areas which I need wifi. Would I need another 2 or 3 more mesh units?


3rd question, is there anything else I need to take note of or missed out on?

Thanks so much for the help and advice

This post has been edited by seand19: Aug 10 2024, 12:00 AM
blacktubi
post Aug 10 2024, 10:22 AM

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QUOTE(seand19 @ Aug 9 2024, 10:34 PM)
Hi my doods, I need some advice. I signed up for Celcom fibre 300mbps package but yet to install.
The things is now I’m deciding which mesh is the best option for me and how to install. I’m torn between the deco m4 or the x10/20. Or have an x50 as a router and x10 as the other mesh nodes? Both have a cap of 300mbps at 2.4ghz. I’m leaning towards the m4 as I’m trying to keep it as budget friendly as possible.

I live in a smol double storey that’s about 600sqf per floor, not including outdoors as we are in an Endlot. The important areas that I need internet is the hall, the dining area, my study and bedroom. The hall is in the front of the house which is directly below the study room I intend to install my gaming set up. The dining room is about 5 meters from the hall. And my bedroom is also about 10 meters from my study. My bedroom is where my wife’s study/work area will be. The amount of total devices connected will be my gaming rig, her laptop, our individual phones and tv. Maybe some guests or friends who want to work from our dining area.

So my 1st question is; should I get the Celcom guys to install the router in my study and run a lan cable to my gaming rig so I have a more stable connection? I mainly game lol and download movies. Or should I get the Celcom guys to install the router in the hall and have a mesh in my study and run lab cable directly to my gaming rig? This is for internet stability to my rig.

2nd question, with 1 mesh as the router and the distances of the important areas which I need wifi. Would I need another 2 or 3 more mesh units?
3rd question, is there anything else I need to take note of or missed out on?

Thanks so much for the help and advice
*
Ideally, using a LAN cable directly to the router will offer the best performance so if you want the best performane for your gaming rig, get them to install it at your study room

As for product recommendation, Deco X20 is way faster than the Deco M4

And, a general rule of thumbs in networking is don't trust the specs completely. You won't get anywhere near 300Mbps on 2.4GHz.

Use 5GHz whenever possible.

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