I believe it has to do with technicalities. TM does assign different range of phone numbers for different types of service.
For e.g. in my area serviced by TM's TTDI exchange:
PSTN (a.k.a. POTS) phone numbers: 03-772x xxxx
UniFi VoIP phone numbers: 03-773x xxxx
So if your current phone number is 03-7727 7777 and you want to port it to UniFi VoIP service, unfortunately, it cannot be done as dialing the number 03-772x xxxx will route the call to the PSTN network in TTDI.
You can only choose the number from 03-773x xxxx. If you do not like your number, you can request to change to another number within the same range, i.e. 03-773x xxxx, subject to availability, but you will be charged one-time RM25 to change number in your next bill.
QUOTE(totally_skint @ Jun 22 2017, 04:40 PM)
Can port now?
Last time I ask cannot be done which is strange considering both are from same company.
QUOTE(kevyeoh @ Jun 22 2017, 05:25 PM)
Same company but you have to remember... it's TM...
This post has been edited by jolmy: Jun 23 2017, 05:49 PM