QUOTE(jolmy @ Jun 23 2017, 05:48 PM)
I believe it has to do with technicalities. TM does assign different range of phone numbers for different types of service.
For e.g. in my area serviced by TM's TTDI exchange:
PSTN (a.k.a. POTS) phone numbers: 03-772x xxxx
UniFi VoIP phone numbers: 03-773x xxxx
So if your current phone number is 03-7727 7777 and you want to port it to UniFi VoIP service, unfortunately, it cannot be done as dialing the number 03-772x xxxx will route the call to the PSTN network in TTDI.
You can only choose the number from 03-773x xxxx. If you do not like your number, you can request to change to another number within the same range, i.e. 03-773x xxxx, subject to availability, but you will be charged one-time RM25 to change number in your next bill.
This is correct, but before 20 Jun 2017 only.For e.g. in my area serviced by TM's TTDI exchange:
PSTN (a.k.a. POTS) phone numbers: 03-772x xxxx
UniFi VoIP phone numbers: 03-773x xxxx
So if your current phone number is 03-7727 7777 and you want to port it to UniFi VoIP service, unfortunately, it cannot be done as dialing the number 03-772x xxxx will route the call to the PSTN network in TTDI.
You can only choose the number from 03-773x xxxx. If you do not like your number, you can request to change to another number within the same range, i.e. 03-773x xxxx, subject to availability, but you will be charged one-time RM25 to change number in your next bill.
20 Jun 2017 onwards, PSTN & Streamyx customer can bring the number to be UniFi phone number.
Customer who already using UniFi, and got extra PSTN number (got 1 line unifii + 1 line pstn at the same premise) also can bring the number to be UniFi phone number right now. Can be requested at TMpoint