QUOTE(azrilyp @ Sep 23 2016, 07:43 PM)
I had the same disconnection issues as well when I upgraded to the new 30mbps early this year. Then early this month, my Hypptv box kaput so I called TM and they came and replaced the tv box for free. According to them, when a subscriber upgraded the package, it automatically comes with 1 year warranty on all the devices (TV box, router, residential gateway).
I told them abt the disconnection issues and they told me that the Unifi new Dlink DIR850L router would solved the problem and I asked them how to get the current one (white orange color) replaced with this new one. They say that if the current router is faulty then it will be replaced for FREE.
Last week, 'out of the blue'
the 6 years old router's antenna broke and I called TM and they came to replaced it with the new DIR850L for free. No more disconnection issue
btw, the new DIR850L AC1200 comes with dual band, 2.4GHz and 5GHz.
good for you,actually 6 months before white orange color router that provided by TM also got faulty,but they just replace brand new one with the same router,I still feel strange and recently I just called about connection issues at my pc with that router,technician just came and say no problem,ask me to change router myself, then start from that day,I don't want call technician come to our home anymore,waste my time for wait them come...call technician still cannot change router,so what I can say,buy router ourself,that it,I now just use the router that I bought myself,more better than the router that provided by TM and super cheap,only RM49 and no need waste time about the internet issue anymore...I told them abt the disconnection issues and they told me that the Unifi new Dlink DIR850L router would solved the problem and I asked them how to get the current one (white orange color) replaced with this new one. They say that if the current router is faulty then it will be replaced for FREE.
Last week, 'out of the blue'
btw, the new DIR850L AC1200 comes with dual band, 2.4GHz and 5GHz.
Sep 23 2016, 09:36 PM

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