Guys, if a samsung phone broke down, sending to samsung center to repair is the best option or random handphone shop will do?

This post has been edited by kding2: Sep 7 2016, 04:45 PM

waiting for samsung to give more info

Depends what kind of a samsung phone you are talking about. If dealing with water resistant phones best to go to Samsung center I guess?

best send to Samsung Center. it's their product after all. they know the best how to repair

Might do that, for now though. Still waiting for them to call up.. then we'll see what they say.

That depends on whether if your phone is still with warranty.

Sending to the SC would mean that you will be getting Original parts and expecting professional repair at a higher cost. But due to their KPI in diagnostic, if certain components is found to be faulty they will replace the whole section. Usually cost a bomb if no warranty.

outside shop might not have such practice. LCD crack, replace LCD, no need to replace backlid.

bukan report cakap battery is the issue I based on the news one mar

https://news.samsung.com/global/statement-on-galaxy-note7

http://www.dailymail.co.uk/sciencetech/art...e-official.html

Read more: http://www.dailymail.co.uk/sciencetech/art...l#ixzz4JYZ8KC1W
Follow us: @MailOnline on Twitter | DailyMail on Facebook

Thanks for the info...

Regarding to those whom bought the warranty extension and screen warranty, i just called up Samsung's CS and they weren't informed of Samsung's action. However, the CS gave me 2 possibilities, which is either full refund or compensation gifts.

is bcos of ITM Semiconductor fault. waiting my device to explode.

nasib baik tak rushing beli lesson learn from s3 time

ok i make full refund to u (at the prices u purchase and all those accessory)....... what color is ur unit ???

This post has been edited by SonnyCooL: Sep 7 2016, 04:39 PM

i did receive call from samsung too tell me about the exchang detail
and for protection plus replied as below

A member of our web team will be available soon.
Welcome to Samsung Live Chat. Good day to you.
Nur Ain Syamimi
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
16:35:13
hello~
16:35:35
i did purchse extra warranty service + screen protection plus for my note 7
16:35:50
when i replace my phone,how the warranty and protection plus i purchased earlier?
16:36:03
Nur Ain Syamimi
your warranty period will

be based on the date you

replace your Note 7
16:36:57
i"m not asking bout the warranty ya
16:37:13
it"s the extra plan i bought
16:37:20
Nur Ain Syamimi
protection will continue to the new device
16:37:24
alright,thanks~

*but they did not mention how to process,maybe ask from the retailer i purchased*


This post has been edited by TyroneS: Sep 7 2016, 04:41 PM

no very useful reply, no? since everyone is also getting the screen protection warranty now...

This is what the Live Chat responded.. at least their CS team already aware..

======================================================

Me:
Hi, want to check regarding the Galaxy Note 7 issue and the recall / REPLACEMENT announcement by Samsung Malaysia. FYI, I bought the Note 7 via maxis zerolution during the early PO in mid Aug 2016. Not sure whether your Customer Service team have been briefed on this?

Samsung Malaysia made an official statement on the Note 7 to REPLACEMENT and require us, from 29 Sept 2016 onwards to collect our new phones at the original place of collection during the last Pre-Order event. “customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)” .

So I would like to confirm whether Maxis is aware of this, and whether I can come down to Maxis Pavillion (my previous collection point on 18AUG16) to get the replacement?

Maxis:
Yes we are

Maxis:
And please walk in to the respective Maxis Retail outlet to retun the original Samsung Galaxy Note 7 together with the complete inbox content

Maxis:
Customers can start return the original Samsung Galaxy Note 7 together with the complete inbox content strating from 9 Sept 2016 until 23 Sept if they feel unsafe holding the device.

Me:
Great! good to hear

Maxis:
Customers will be contacted by Maxis starting from 8 Sept on the replacement process

aiya, they asked for "complete inbox content" and not just the phone only.
i am wondering if senheng will be asking for the same oso since courts has been asking to return the phone only

Should be like that IMO.. courts is the only odd one out.. so we can safely assumed they are ill informed and cause havoc during the replacement.. but now is only 7th.. still got 20+ days for them to clarify..

For Courts, it would be better to bring everything upon replacement, else if they suddenly change, then u gotta go home and go back to the shop again

as earlier mentioned,some forumer said will get a refund for those already purchased screen protection plus.

sell it lo...