Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29
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 Sep 7 2016, 03:17 PM
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Senior Member
5,261 posts Joined: Oct 2013 From: Lampkin Lane, Haddonfield 
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If Courts no need to send whole package then it's a bonus for you guys. I hope telco especially Umobile will do the same.
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Sep 7 2016, 03:17 PM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro  
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Sorry if I'm late but this is court's statement on the replacement program
QUOTE To all Customers who purchased Samsung Galaxy Note 7 via Pre-Order at Courts Malaysia. Here is the finalise verdict from Samsung Mobile Malaysia and Courts Malaysia. Dear Customer: With regards to enquiry, please find the procedure for the exchange policies after discussion between Courts Malaysia and Samsung Mobile Malaysia. 1. Replacement set can be collected starts on 29/9/2016 and onwards at nearest Courts branches. Provided with prove of purchase. 2. You will be contacted by our Courts staff by September 29th, 2016 for the confirmation. 3. Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change the color of the Samsung Galaxy Note7) 4. Customer will get a brand new set of Samsung Galaxy Note7. Not a recycle set. 5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone. 6. The brand new replacement of Samsung Galaxy Note 7 set that will be replace for customers, comes with an apology card and 2 freebies courtesy of Samsung Mobile Malaysia. Screen crack protector – 1 years Screen crack insurance – 1 years Thank You This post has been edited by raymondtong94: Sep 7 2016, 03:18 PM |
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Sep 7 2016, 03:17 PM
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Junior Member
203 posts Joined: Apr 2008
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QUOTE(thugs @ Sep 7 2016, 03:15 PM) Ya, means free charging adapter, free earphone, free type C adapter for you. and you too    |
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Sep 7 2016, 03:18 PM
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Senior Member
828 posts Joined: Dec 2009
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QUOTE(apecx92 @ Sep 7 2016, 03:15 PM) Atlast Courts reply for our phone replacement. My nearest branch will be at Setapak Courts. So, any nearest branch also can have the replacement phone? |
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Sep 7 2016, 03:18 PM
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Senior Member
828 posts Joined: Dec 2009
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QUOTE(qawyhamz @ Sep 7 2016, 03:17 PM) and you too Must keep the email in case they change their words.  |
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Sep 7 2016, 03:20 PM
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Junior Member
33 posts Joined: Feb 2008
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QUOTE(thugs @ Sep 7 2016, 03:08 PM) Reply from Courts! 5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone.Means only phone to phone, those accessories no replacement ler..  |
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Sep 7 2016, 03:25 PM
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Senior Member
828 posts Joined: Dec 2009
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QUOTE(wesleyho @ Sep 7 2016, 03:20 PM) 5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone. No idea, but I understand accessories will also be replaced, give 1 whole new phone with box and accessories. haha! Well, not sure.Means only phone to phone, those accessories no replacement ler.. |
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Sep 7 2016, 03:25 PM
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Senior Member
1,828 posts Joined: Sep 2004
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QUOTE(wesleyho @ Sep 7 2016, 03:20 PM) 5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone. You catch the point and it's possible. However, used back less than 1 month old accessories has no any impact Means only phone to phone, those accessories no replacement ler..  |
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Sep 7 2016, 03:25 PM
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Junior Member
244 posts Joined: Mar 2007
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guys.. no option for refund?
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Sep 7 2016, 03:26 PM
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Senior Member
1,828 posts Joined: Sep 2004
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QUOTE(jojo_g2 @ Sep 7 2016, 03:25 PM) guys.. no option for refund? Samsung has already clearly stated, no refund, no change of color. Only identical replacement is given |
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Sep 7 2016, 03:28 PM
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Senior Member
988 posts Joined: Jul 2008
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-edited- sorry i am slowpoke
 This post has been edited by FishnChipx: Sep 7 2016, 03:29 PM |
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Sep 7 2016, 03:29 PM
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Senior Member
1,511 posts Joined: May 2009 From: ashes to ashes, dust to dust
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and the courts reply post continues until V7..
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Sep 7 2016, 03:30 PM
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Junior Member
439 posts Joined: Jan 2003
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Anybody have any info regarding phone bought from Maxis?
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Sep 7 2016, 03:31 PM
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Junior Member
46 posts Joined: Sep 2006 From: Wangsa Maju, KL 
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QUOTE(desmondk @ Sep 7 2016, 11:26 AM) Just talked to Samsung Careline. I just called and they gave me a different answer aka solution-less. Told me to collect the faulty phone and do the exchange on my own! They have no SOPs I guess. Every agent gives different "solution".For those who already sent in their phone with box to sc and have yet to get an new replacement unit before the recall announcement, we are require to go to sc and collect the new replacement unit from 29th Sept onwards. I sent in mine on 25th August. that's mean I'm gonna be note7-less for a whole month... haha Update: saw your newer posting. Morning and afternoon different answer huh.. they really playing with our feelings This post has been edited by kcimo: Sep 7 2016, 03:54 PM |
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Sep 7 2016, 03:32 PM
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Senior Member
2,365 posts Joined: Jan 2009 From: secret
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QUOTE(thugs @ Sep 7 2016, 03:18 PM) So, any nearest branch also can have the replacement phone? Well they said replace at nearest courts branch. But i think before replacement they will call us for arrangement. |
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Sep 7 2016, 03:35 PM
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Senior Member
1,511 posts Joined: May 2009 From: ashes to ashes, dust to dust
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not samsung fault on SOP. just the authorized dealer/svc ctr ppl are cagey. they will try their best to cheat ppl. typical.
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Sep 7 2016, 03:35 PM
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Senior Member
1,461 posts Joined: Nov 2009 From: Penang
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For us that bought warranty. We seem have to do refund as Samsung malaysia replied to me.
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Sep 7 2016, 03:37 PM
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Senior Member
1,780 posts Joined: Apr 2009 
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QUOTE(CAC@MBO @ Sep 7 2016, 03:35 PM) For us that bought warranty. We seem have to do refund as Samsung malaysia replied to me. Would appreciate if you can update the status here later on
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Sep 7 2016, 03:37 PM
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Senior Member
1,433 posts Joined: Oct 2004
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QUOTE(wesleyho @ Sep 7 2016, 03:20 PM) 5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone. I don't think so lah. Will u accept a new phone without box? How we know it has been abused prior?Means only phone to phone, those accessories no replacement ler.. I will only accept newly SEALED phone with box. |
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Sep 7 2016, 03:38 PM
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Senior Member
828 posts Joined: Dec 2009
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QUOTE(CAC@MBO @ Sep 7 2016, 03:35 PM) For us that bought warranty. We seem have to do refund as Samsung malaysia replied to me. That's good to hear. Fair enough!
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