Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed

Outline · [ Standard ] · Linear+

Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29

views
     
raymondtong94
post Sep 6 2016, 09:03 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(squall_kay @ Sep 6 2016, 09:02 PM)
For those bought from Courts previously, did you guys get extra traveler adaptor?
*
i did. hmm.gif
raymondtong94
post Sep 7 2016, 09:39 AM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(Dogman @ Sep 7 2016, 09:36 AM)
I bought mine from Senheng and they sent it to my house ...i wonder where should get the replacement unit from ?
*
i guess i will call up courts (i know, different company), as we're both in the same situation.
HOWEVER, i still need to deal with the warranty extension that i purchased last week.

This post has been edited by raymondtong94: Sep 7 2016, 09:40 AM
raymondtong94
post Sep 7 2016, 03:17 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
Sorry if I'm late but this is court's statement on the replacement program

QUOTE
To all Customers who purchased Samsung Galaxy Note 7 via Pre-Order at Courts Malaysia. Here is the finalise verdict from Samsung Mobile Malaysia and Courts Malaysia.

Dear Customer:
With regards to enquiry, please find the procedure for the exchange policies after discussion between Courts Malaysia and Samsung Mobile Malaysia.

1. Replacement set can be collected starts on 29/9/2016 and onwards at nearest Courts branches. Provided with prove of purchase.

2. You will be contacted by our Courts staff by September 29th, 2016 for the confirmation.

3. Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change the color of the Samsung Galaxy Note7)

4. Customer will get a brand new set of Samsung Galaxy Note7. Not a recycle set.

5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone.

6. The brand new replacement of Samsung Galaxy Note 7 set that will be replace for customers, comes with an apology card and 2 freebies courtesy of Samsung Mobile Malaysia.

  Screen crack protector – 1 years
  Screen crack insurance – 1 years   

Thank You


This post has been edited by raymondtong94: Sep 7 2016, 03:18 PM
raymondtong94
post Sep 7 2016, 03:43 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(CAC@MBO @ Sep 7 2016, 03:35 PM)
For us that bought warranty. We seem have to do refund as Samsung malaysia replied to me.

[attachmentid=7478674]
*
Thanks for the statement. I just messaged them via Facebook and waiting for result. sweat.gif
raymondtong94
post Sep 7 2016, 04:09 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(stevenryl86 @ Sep 7 2016, 03:43 PM)
Ironically I laughed at those bought the screen crack protection. Dont know why lol
*
Lol bro, that's not a good thing to being laughed at. sweat.gif
raymondtong94
post Sep 7 2016, 04:33 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
Regarding to those whom bought the warranty extension and screen warranty, i just called up Samsung's CS and they weren't informed of Samsung's action. However, the CS gave me 2 possibilities, which is either full refund or compensation gifts. hmm.gif
raymondtong94
post Sep 7 2016, 06:35 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(CAC@MBO @ Sep 7 2016, 06:10 PM)
Good news. Just called the careline. He actually ask us not to do refund, he will escalated to top management and see how they can compensate those already bought the warranty with something diff (same value rm248). Maybe gift, discount voucher etc.
I tell him i also don't want hassle on refund for warranty.
*
I would prefer a refund though, as i don't have any accessories needed in my mind. tongue.gif
raymondtong94
post Sep 7 2016, 11:19 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
and again, here comes the other one! go, Pokeball!
raymondtong94
post Sep 9 2016, 03:07 AM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(gahkin @ Sep 9 2016, 01:39 AM)
OMG... SO SERIOUSLY.. shocking.gif  shocking.gif

source:http://www.cultofmac.com/444729/exploding-...es-family-jeep/
*
And the funny part is there are plenty of self proclaimed smart guys in the comments section.
raymondtong94
post Sep 9 2016, 10:02 AM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(gogo2 @ Sep 9 2016, 07:40 AM)
Previously Samsung always make joke on iPhone. I think Apple can make even huge joke on Note 7. What do you think?
*
im aware of that. however, that's not my point.
raymondtong94
post Sep 9 2016, 04:21 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
Just want to know, is there anyone selling hard clear cases? Not TPU type. Thanks.
raymondtong94
post Sep 10 2016, 05:01 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(calvinkli @ Sep 10 2016, 04:00 PM)
SDI type battery on market 70% , how to quickly check your Note 7 is safe

http://www.phonearena.com/news/Exploding-k...-Note-7_id85003
*
Does not apply to Malaysia, as our label mentions only UK, Designed& Engineered by Samsung.
raymondtong94
post Sep 14 2016, 04:16 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
Just now Samsung CS called me and notified that they will refund me on the warranty extension that I purchased last month. Refund process will initiate on or after 29 September.
raymondtong94
post Sep 14 2016, 04:36 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(MsiaqweR @ Sep 14 2016, 04:17 PM)
What's the method of refund?
Cash or direct transfer to bank account?
*
Yes, either any of the way mentioned. smile.gif
In this instance, I chose direct transfer. Lazy to walk in to service center to receive money. biggrin.gif
raymondtong94
post Sep 16 2016, 08:57 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
Lol troll is back. Time to add him to the ignore list.

This post has been edited by raymondtong94: Sep 16 2016, 08:58 PM
raymondtong94
post Sep 16 2016, 09:41 PM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
QUOTE(XeactorZ @ Sep 16 2016, 09:22 PM)
how many times you gonna add him / her laugh.gif
*
unlimited. laugh.gif
saw any, just add any. laugh.gif
raymondtong94
post Sep 19 2016, 11:58 AM

Choco-chan daisuki!
********
Senior Member
11,096 posts

Joined: Feb 2011
From: Your kokoro
checked my IMEI via Samsung US site and my unit is affected. laugh.gif
but now im not using it anymore.
« Next Oldest · Android · Next Newest »
 

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
 0.0232sec    0.31    7 queries    GZIP Disabled
Time is now: 8th December 2025 - 06:39 PM
All Rights Reserved © 2002- 2025 Vijandren Ramadass (~unite against racism~)
Removal Request
Powered by Invision Power Board © 2025  IPS, Inc.